QuickBooks Q&A

I am so frustrated with this new shipping manager I dont know where to begin. I am willing to learn and try to figure it out and even shipped my first package with it today but it is still not working right. After over 3 hours with 2 calls to quickbooks support I got nowhere as usual. They dont have a clue about how it works. She even told me to call shipstation, which I tried to do today but you cant get any support from them unless you have an account, so I set up an account with them to try to get support and guess what, they dont have a clue about this integration either. I have been using the old shipping manager for over 25 years and can do a shipment in about 15 seconds. Can someone at quickbooks at least tell me why we dont have the option of using your old shipping manager. It worked just fine. If we are forced to use this new one at least please have some support help with it. I will live with the fact that I have to manually remove the dashes in the phone numbers. I will pro

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I do this every single day but today QB will not copy a sales invoice I have selected

For FIVE years: I have been my company's QB admin. Prior to that, someone else worked for me. For FIVE years, I have been calling QB Customer Service, trying to remove that former employee. EVERY time, for FIVE years, they have assured me that her name is removed and I am the admin. But her name constantly came up, which is why I kept calling QB customer service. HOWEVER, QB now wants me to update my credit card information. But I cannot, because the first screen it takes me to still shows the former employee's name. After FIVE years of trying to fix this. Now QB says I have until March 24, 2024 to update my credit card information or be locked out of my QB. Did I mention it's been FIVE years? 😉   Please, please help me.  Thanks in advance.

I just discovered that QB had not charged my customers county sales tax this year, just state tax.  I ended up having to pay the county tax out of my pocket.  When I try to add agency, there are NO Wisconsin counties in the drop down list.  Why?? I swear it calculated the taxes correctly in previous years.  Do I have to add every one manually??

The statements emphasize invoice numbers and the CPT service codes and dates-of-service are hard to decipher.

Hi there,We want to make our reports more concise by deleting existing Job Types from our Job Type List.However, we have information coded under the categories we want to delete. What happens to the data if you delete the Job Type? Is there a way to make inactive instead of deleting? Thank you,Jenna

URGENT HELP NEEDED: with Voided Transaction   I voided 2 quickbooks transactions in error, and it has triggered a refund to the client.  How do I intercept this, and correct it in the system.      

I created - and accidently saved, a "practice" W-2 that I used as a before and after reference when I was adjusting an employee's gross wages.  Now it, along with a W-3 with just this one W-2, is showing as a saved PDF under Save Filings in Tax Filing History.   I did NOT hit the Submit button just the Save and Close button.Can I delete that W-2 or will it be automatically REPLACED with another one when I create the whole batch for all the employees?   I just don't want to double file that employee's W-2.   

Are there any QB 2019 or newer for desktop on the market?

I want to edit the fields that are displayed on each customer "landing" page. The default info displays email, phone, billing address, shipping address, notes, and a spot for custom fields. I have created a custom field under "Customer" and I don't need this to be displayed on any forms. When I click on the pencil icon to add a custom field to this section there is a message that says "No custom fields left to add". I do see the custom field is generated at the bottom of the page when I choose to edit the customer. However I also want this to display in the "landing" page for the customer next to all of the above fields. How is this achieved?

We are using QB Enterprise 24.0 Enterprise version. I am trying to condense company file hold data as old as 2020. When i verify and rebuild, i keep getting five errors. I am hiding number behind **** for security purposes. I have posted one below as example.Error: Verify ToC: Verify has failed due to an error under Transfer of Credits, related to the following transactions: GJE # 27, GJE # , Receipt # ****v 5.8, Invoice # . Ensure that all entries are rectified before proceeding for Rebuild.I have tried deleting JE 27 and still had same error. I tried removing payment which is the receipt and tried deleting it but it came back again. I am not sure what am i missing. I tried to look for rules but don't see anything there either. These are listed under year 2020 and books are closed. We are looking to condense up to 2024.Does anyone has any tips or tricks to fix or bypass these? 

Hello,  I am processing W2/W3 forms and noticed that the tips are not showing in box 7 of the w2.  I know how to correct this but I have already sent the e-file of the W2/W3 forms to the IRS.  With that, do I now need to run W2c (W3c)?  I haven't mailed out the W2 to any staff yet, just sent to the IRS (not a smart move). Also, do I need to run "corrected" 941s for each qu

Is there a way I can email quickbooks support or contact them via email? Please do guide me

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Is there a daily or weekly limit on how much can be accepted through quickbooks payments

I along with over 50 over my other friends hate the way QB is going. Is there and alternative to the non cloud based quicbooks pro? No intuit?

When I try to file form 940, I receive the message "We can't sent this filing yet.  You have an unresolved overpayment between 1/1/25 and 12/31/25.  Before you print and save form 940, please resolve your overpayment."  However, I do not have an overpayment as per preview of form 940.  Balance due in box #14 is blank.  But the system thinks there is an overpayment of 940 tax somewhere.  How to resolve this?

I'm not sure if this is something the community can help with, but Quickbooks support isn't giving me an option to chat or call. I've done some contracting work with a client. They use QuickBooks self-employed to deliver 1099s. I received an email stating that I had a 1099 to view. I've clicked that link several times on several browsers. It leads me to sign in to Intuit, and then shows me a blank page with no information. It says Client List and nothing else. I need this 1099 for my taxes (it's self-employment income, so I owe taxes on it!)  so if anyone has any suggestions to fix this it would be very appreciated!

Can a company renew a QuickBooks Online subscription when the administrator is no longer with the comapny?

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Over the past week, I have contacted customer service three times seeking an update. During my call today, the supervisor, Cam, advised that she could not assist with the bank change because it had been sent to another department. I was told that the department is busy and that I may need to wait up to ten business days; however, no clear timeline or confirmation was provided regarding when the request would be reviewed.I was also advised that Intuit operates on its own timeline and that there was no further assistance or escalation available to ensure the change is completed in time for our next payroll. I am reaching out to this community in hopes of obtaining guidance or assistance, as this issue is time-sensitive and directly impacts our ability to process payroll.

I am using QB Enterprise for Desktop, running on the server and users opening the data file from a shared network drive in multi-user mode. I need to write a series of reports outside of Quickbooks, using an advanced reporting tool like Crystal Reports, powerBI, etc... Right now I'm using Crystal. I downloaded QODBC and installed and the data connection works just fine. But to get it to work I had to approve my ODBC connection as an approved integrated application, and that approval times out in 2 weeks. A little research seems to suggest that you can't extend the 2 week approval, and that's a safety feature.  Which means I will have to go through that approval process every 2 weeks to keep my reports working.  What I'm wondering is... is there a better / more reliable / less maintenance connection to my data file for this kind of reporting? Or am I stuck having to go through the approval process every 14 days? I'm using a tool similar to Crystal Server that let's u

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