QuickBooks Q&A

I recently created my first non-profit.  I watched a lot of videos at the before setting it up and decided to use classes for my three main reporting buckets for the 990: Fundraising, Programs, and Administration.  This is working fine; however, I'm not using them for my deposits because those categories only make sense for expenses, but now I'm not sure that is correct. The other issue is restricted funds, which I only have one of them so far.  After my research I planned to use Projects in QB Online to track restricted funds, but am now second guessing that because I read it's best to use classes.  The other option for restricted funds (to track both income and expenses) is to create subaccounts to the bank account for each one.  Which of these options would be the easiest/cleanest for someone just starting out to use going forward?  I don't expect to have too many restricted funds, but of course you never know.   Also, if you believe

We have some schools that like to use a credit card or ACH payment. Our problem is that we added a fee for payment by electronic to our invoices. But we have schools that pay the total including the fee when they pay by check. Therefore, we have to reimburse them the fee. 

QuickBooks has recently began duplicating transactions, seemingly related to receipts. First, I noticed a receipt was duplicated (resulting in the PO quantity showing more was received against it than the PO total quantity allowed). This morning, I found an invoice that was duplicated (resulting in the total received on the invoice per QB being doubled. The duplication is only shown in Reports --> Transaction History (i.e. the duplicate receipt doesn't appear in the report for the inventory offset account and the duplicate invoice doesn't appear in the Vendor Transactions listing) so this seems to be something going on in the backend of QuickBooks. Also, these were two different customers, different POs, etc. so doesn't seem to be isolated. I'm looking for some support on this issue. Any feedback is appreciated.

CPA Firm doing payroll for a multitude of customers.  Several customers have DD ..  no problems at all. Trying to sign a client up for DD and all of a sudden major issues!  Spent 3.5 hours on the phone with support yesterday and my issues are still not solved! Requirements of submitting all business contact info, the principal officer info and the bank account...which had to be done manually, because as an agent, we don't want online access to a clients bank account; however, in this circumstance our client does NOT use online banking.  Therefore the banking information can not be done 'live'  The manual entry of the bank account, routing number, etc., has been filled out, and the system says it will take about 5 minutes.  My system has been spinning around and around and around for 35 minutes so far, and nothing is being done.  If I X out the screen, it won't save the info (as I found out yesterday).So here I sit, investing time I don't have to

Quickbooks is duplicating item receipts

Using QuickBooks Accountant Desktop Plus 2024.Trying to setup a client to use Direct Deposit to pay employees.I type in all the information asked for from the Activate Direct Deposit (Employees>My Payroll Service>Activate Direct Deposit) screen.When I click on Accept and Submit get a screen saying "something's not quite right". I have tried resetting updates, accessing the QBW.ini File and manipulating "PAYROLL_BUNDLE_STATE=Y" to no avail, tried running QB as an Admin, and used Verify Data (no issues). Need to have this setup by end of day. Thanks in advance.

All of a sudden my invoices do not have a total on the bottom any more. How can I change it back so the total will show up? And now my invoices say Balance due (hidden) in the top right hand corner, how to change that also.

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Transfer qbw file or excel file to new system..how to do it . The new interface is different ..need to learn postings

While we’re still having the problem with invoices converted from estimates, I have needed to modify an invoice for almost a month now. I would really like to get this taken care of, so it doesn’t continue hanging over my head. I have been worried about modifying the invoice, when all of the text in the body of the invoice has disappeared. I’m concerned that I would be unknowingly add text over the text that had disappeared, because I can’t see it. How can I modify this invoice without messing up the original invoice text? And any news on when we can expect this to be fixed? Last I heard, I was told there’s no estimate on when it will be fixed.

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I’ve been trying for a month to find out when QB will be refunding us for 3 weeks worth of taxes they shouldn’t have taken out back in June.I called on June 30 and was told that, yes, it was QBs error, and that the money and all fees incurred would be taken care of by QB. First it was going to happen in 3-5 business days, then 7-10 business days, then it would happen on July 22. A fourth call made and I was told they couldn’t get a hold of me (whatever that means).I NEED someone to contact me and tell me exactly what’s going on and when this will be resolved. This is ridiculous.  

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My understanding is a liability account is place to record money that needs to be paid out. Ok, then how does one reduce that liability? If I look at Expense, then I can pay the equivalent of the amount of the liability but that does not reduce the amount in the liability account.

We would like an invoice template to show the price level applied to this part.  We would like to see columns for original/standard price, discounted price, and price level being used, per line item.

We are still using QB POS 19.Usually works fine, we run the server and 4 workstations.Yesterday I had to replace a workstation. Downloaded POS, it got stuck on "reading receipts" for about 12 hrs. I closed it the next morning and then it worked fine.Then it didn't. Could not find the company server file.Then the other machines started losing connection for hours at a time. Some would later connect, others would not.Most of the day only 1 workstation would connect. By end of day 2 were connected.Its not a network issue, what else could be causing this and how could we fix it?

The Spring 2026 release notes for IES state that “For teams that manage ICJEs in spreadsheets, CSV import lets you upload and draft multiple ICJEs at once, converting an existing workflow into a structured process without requiring teams to change how they operate.”Has anyone been able to actually import multiple Intercompany journal entries using a single batch? The only option I’ve found is opening the Journal entry form in the UI, clicking import, and importing 1 CSV at a time.  

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Hello, I am trying to reconcile an account but cannot figure out why I have a difference. The account says there's a difference of $61,661.66 I went through and manually checked each transaction. The account state shows 188 payments and 89 deposits. Same as what QB shows. The only thing I can think of is if an older transaction was changed from (C) cleared status to (R) reconciled? The account doesn't have any discrepancies but still shows this difference. I checked the activity log to see if I could trace which transactions would have caused this but it doesn't show those kind of edits. is there anyway I could create a journal entry to fix this issue?   

Hello!  I have a very small discrepancy in my September reconciliation that I have been unable to solve.  The amount is .04  (yes 4 cents!) but it is throwing me off and I fear will cause an issue with October's reconciliation.  I have combed through the bank statement and our company's QB register but unable to find the error.   I played around with how to make the Difference = 0, I added .04 cents as a credit to our ledger, but I am unclear what to call this type of entry.  Attached is a screen shot of the register.  Note that I did not check the .04 cent entry which is highlighted.  Once I select it, September will be reconciled but I am not sure if that is the right thing to do.       Any thoughts or is there a better approach? Thank you so very much! 

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I just want to be able to enter my password and sign in without fetching codes from emails or phone numbers.

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