QuickBooks Q&A

The toggle button is missing to switch views. I have 3 company accounts and only one is showing in desktop view.

I am trying to update my chart of account settings.

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Quickbooks has charged me a $25 because they attempted to withdraw a customer payment transaction fee before depositing the customer payment. Funds from this deposit account are regularly reallocated to operating accounts. Because Quickbooks attempted to withdraw before they did the deposit, their withdraw was returned. To make matters worse, they then attempted without confirming with me to withdraw from the same account again, and of course, the same thing happened. The the $25 fees are now adding up. I've attempted to contact QB via chat and phone, having been dropped from the line twice via the phone option. No path has let me to someone who can actually weigh in on the matter, as the front line customer support people do not know how to handle this situation and also seem to not know who to escalate it to. I've already waisted a couple of hours on this and I'm at my wits end -- How can I get someone to address this issue for me? I'm about ready to turn off my Quickbooks invoice pa

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cant upload receipts from mobile

Looking for a report that either shows or can be a starting point to calculate average hours worked in order to determine eligibility for employer provided healthcare. As I understand it, hours should be regular hours plus sick and/or vacation but not overtime and holiday pay.

The time for the employees is not showing up on the project tab where the transactions are. 

Hi, I have QB desktop 2024, and it has been working fine until today.  I signed in with user name and password with no issues, but it's asking me to sign in with my email and password in order to use the merchant center and to send invoices.  I was logged in yesterday doing these things with no issues.  Today it's giving me error #12029.  All computer updates are done and I've also done the update in QB to cover my bases.  I also rebooted my computer.  Contacted our IT guy and he said to reboot as well (go figure). Is anyone else having this issue and how do I fix it (it layman terms please).

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Looks like I can pull back to 2023 but need to pull from 2021.  Any ideas?

From time to time, when creating an invoice, the sidebar that "pops up" on the right with the suggested transactions to add to the invoice does not pop up. I've spoken with 4 representatives and wasted hours of time and none can show me how to get this sidebar to appear when it doesn't automatically open.

I have an accountant's subscription(?) to QBO.  I use it to create demo videos.  There is a standard report "Project Profitability Summary" that exists in every one of my clients' report libraries but is not in mine.  I have activated Projects in the Account Settings so that is not it. I don't think it is possible to delete a report out of the Standard Reports libray.  Any thoughts?

HelloI´m having a reporting issue where a fundamental report is impossible to generate accurately.I need a single report that lists ALL ins and outs (deposits and payments) for a specific Bank Account over a month, showing the correct Expense Category for every transaction.When I run standard reports like Transaction List by Date, General Ledger, or Transaction Detail by Account, the following happens:Direct Expenses (Checks/Expenses): Correctly show the final category (e.g., Supplies, Internet, Membership).Paid Bills (Bill Payments): The 'Split Account' or 'Category' column ALWAYS shows 'Accounts Payable (A/P)' instead of the actual expense category (e.g., Subcontractor, Utilities, Rent) that was assigned when the Bill was first entered.This forces me to manually click into every single Bill Payment to verify the true expense, which defeats the purpose of the report.Is there a way to force ANY report in QuickBooks O

Im trying to find out why my Item "Design Fee" wont show up on my Job Costing Summary. Please any help would be appreciated.

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We had someone use one of a cards to purchase something.  it was fraud and we got the credit back.  Just wonder how this is usually accounted for.  What GL do you put the expense in (the one the expense would normally be for?).  and then when we get the money back, we do a deposit int the reverse?