QuickBooks Q&A

Help! My A/R Aging Detail Has 2 Journal Entries Net to $0 - How can I delete these from the report? Thank you in advance.

We'd like to reinstall so we can get some data out of our application so we can transition out.  Where can we find it please? Thank you.

No text available

Hi is anyone else having trouble with their search bar not working? I type in the name of the customer and nothing pops up like it used to. It only gives me an error message. 

I created an AJE adjusting a credit balance in accounts receivable.  I created a dummy customer named CPA Adjustments AR to facilitate the adjustment.   I debited the AR account using the CPA Adjustments AR customer and credited sales using the same customer.  The adjustment is recorded in the subsidiary ledger as a debit in the customer account, but does not adjust the general ledger AR amount or the sales amount.   The trial balance also does not report the AJE in either the AR account or the sales account. Please help. Thanks.

Quickbooks Merchant Services charged my credit card transaction fees at the end of the month. In June 2025 they started charging them daily. More work to reconcile. 

Disability income that is not taxable  how do i post it  yet still have it as icome toewards initail opening balances equity  

**UPDATE** I logged on as administrator and was able to send some paystubs, but not all. I have tried several times to send the others but I keep getting the same message: "Your payroll was processed successfully but Quickbooks could not send some employee paystubs." The solution offered is to exit and restart, however, that doesn't help.  We recently upgraded to QB Desktop Pro Plus 2022. When we ran payroll, we were unable to email the paystubs as we normally do.I checked the email settings and was able to email invoices successfully, it's just the paystubs that are not being sent. Any suggestions?

I have a landscape business and do lots of estimate. They generally fall into categories that all have the same basic line items. For instance, lawn mowing will always have mowing, and treatments. Landscaping will always have labor, mulch, etc. Can I create separate estimate forms with the line items filled in so that they will update those products or services in QBO when I fill in the quantity and price numbers? 

I chose nonprofit for the Business type when I set up our company, but I need to change it to "other".  I need to know how to get back to the company page I created.

When can we access the 2025 desktop software?  Our Pro Advisor site only shows the 2024.  

Hello, I’m at my wit’s end with QuickBooks. I’ve spoken to customer service easily twenty times, participated in multiple tech calls, and exchanged dozens of emails—yet there has been zero resolution. At this point, the only responses I get are variations of the same canned message:“Engineers are aware of the issue and it is in the process of being prioritized/investigated. Although this is being actively looked at, we do not have an ETA for resolution at this time.” This has gone on for months. Please see the attached documentation showing the history of contact and lack of results. BackgroundOur company is over 30 years old, with significant historical data. We were assured by Brian from your sales team that migrating from QuickBooks Desktop to Online would be seamless. When the initial migration attempt failed, we were instructed to renew QuickBooks Desktop temporarily so your team could complete the migration, with the promise of a refund once done. We foll

In the last 30 days, all invoices generated in Autotask & transferred to QBO with 6% PA Sales tax have been restructured by QBO with "Autotask Proxy 1%" as the tax calculator. Why is this happening?

I am using a Mac M1 with Tahoe.I wanted to ask a question to the community, logged on to my account, but when trying to post my question, i got a ticket authentication error and was not able to post it. Subsequently i did it with MS Edge and it worked.So why does my Safari not work any longer? I am using the community for many years via my Mac.

  In this month's episode of Quick News, Emma will go over your top asked questions for September 2025 and answer them thoroughly. She'll cover excluding imported bank transactions, how employees can access their important documents, how to send invoice reminder emails on the new interface. Tune in and leave a comment below if you have any questions! 

How to set up direct deposit?

No text available

No text available

I am helping a friend with a QuickBooks problem. This error comes up randomly when she is doing random things in the program.//This is a QuickBooks configuration file It exists while users are connected.//Do not delete the file yourself QuickBooks may not // open correctly if you manually delete this file Full screenshot of error attached 

Hello!  I am self taught and am wondering how to make accounting adjustment when the weighted average of cost of inventory has gone up dramatically.  The value of my raw and finished good inventory had increased now that I have had to purchase materials at a higher price.  My COGS is not accurate because the costs have now doubled on new products.  Can I "reset" the average and apply the valuation change somewhere in my chart of accounts?  And then how is this valuation change going to effect my profit and loss and balance sheet?  How will it effect my taxes come reporting time?  Any advice would be appreciated.  

I need to add my property taxes and some vehicle expenses

New to journal entries and just curious as there's no explanation I see.

We just recently upgraded to QB Desktop Pro 2020.  I accidentally entered an inventory adjustment twice.  Is there a way to delete the duplicate entry or do I just have to do a reversing entry?  I would prefer to delete rather than have the extra entries possibly cause more confusion.  I have searched the web and the QB community but all of the solutions don't seem to work for my version.  Many thanks on a solution.

How do I get my [payroll PIN reset

drag email as attachment