QuickBooks Q&A

I’ve identified an issue with how journal entries are being recorded in QBO for commission-only employees who receive vacation payouts on every paycheque.While the paycheques and payments themselves are accurate, QBO is incorrectly recording the vacation payout as a liability instead of an expense. This misclassification creates a discrepancy: when T4s are prepared next year, the total wages paid will not align with the wages expense reported on the P&L.Unfortunately, QBO support was unable to escalate the issue or open a ticket, stating that this is how the system was designed, even though the representative created a payroll on her end and confirmed the same issue. Despite this, it presents a significant accounting concern that could affect year-end reporting and compliance.I noticed this error while reconciling our vacation liability account due to a change in our vacation policy. I’m confident this will cause issues for many companies once T4s are filed and they realize the wag

Since a very recent update, we are now unable to add time charges (from QuickBooks Time) to an open invoice. I called support and they said that feature was removed from the new QBO interface but could not explain why. They said to send two invoices instead. Why would QuickBooks remove this time-saving feature???

We are using a multi-user set up, and when we go to apply payments to invoices, we get a 3 minute lag per invoice. This only starts happening when after this error appears in windows event viewer:An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions 24.0":Payments: Company Auth ID and RealmID are not matching The solutions we found basically involve clearing the local AuthID and resetting Intuit ID settings before unlinking and relinking the payments account. We are worried this will cause us to be unable to use the stored payment tokens on the intuit servers to continue billing our customers like normal

We are using Enterprise 24 in multi-user mode, and for a while it will function normally. Then, in the windows event log we get the error "An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions 24.0":Payments: Company Auth ID and RealmID are not matching" After this error occurs, whenever we go to apply a payment to an invoice, we experience a 3 minute delay per invoice. So if we apply 1 payment to 3 invoices, it lags for 9 minutes, if we apply to 4 invoices it lags for 12, and etc. Some of the solutions we found said to basically clear our local AuthID, reset Intuit ID settings, and then unlink and re-link to our payments account. However, we currently have numerous customers on autopay, and our concern is losing our ability to collect from them, as we are unsure if this will prevent us from accessing the payment tokens stored on the intuit servers as we currently do. Has anybody else had and solved this issue?

No text available

I am making an inventory adjustment for scrap incurred during production.  When selecting the adjustment account, "Inventory Adjustment" categorized as a Cost of Goods Sold account, I get the attached error message. What am I missing?

I want to know the simplest way to enter a refund from a vendor when there is no bill or inventory involved. I received a refund from a vendor for a supplies item I purchased. I received a refund after having to return the product. What is the most simple way to record the refund? In this case, let's say that it was an appointment book purchased from Target that was the wrong size (Office Supplies expense). I first purchased the item from Target, then returned it for a refund. Do I really need to make a deposit, enter a credit memo, then link them by Pay Bills-> Set Credits? If there's more than one way, what are the benefits to the different methods? Hoping to clarify so I can set a method to use moving forward.

this is a online quickbooks program

When I send a customer a statement where there is an overdue amount; the amount on their statement includes a finance charge - not the original charge amount. How do I create a statement that will include the finance charge as a separate item for their statement?

No text available

We’ve called and been on hold 3 different times for about 10 hours total to try and get a hold off of literally one cent. Both times the rep told us it was taken away but it still appears on our account. It has been 5 total days. Because of that, we have been unable to do direct deposit for any of our employees or print checks because we have to order the paper. I am at my wits end and about to switch services unless we are able to speak with an expert who actually knows what they are doing .

When our accountant set up our CalSavers deductions in QB desktop, he included 2 employees that shouldn't have been included. As a result, they have had money erroneously deducted from their paycheck which we need to return. What is the best way to accomplish this so all my reports and accounts are accurate? I'm thinking I need to run it through payroll but I can't see how to make it for the correct amount. Thanks!

I have a deposit that matches an invoice but is not reconciled? How do I reconcile?

Hi, we are running latest version of QB Enterprise Desktop and trying to understand ACH payments.  We successfully sent a test payment but a couple of questions.  When payment was received by test vendor, it showed coming from Melio so that is confusing so can this be changed?  Also, is it free or is there a limit and to do more, will we need a Melio account and subscription?  Thanks

I am trying to record state sales tax payment. I am unable to enter tax adjustment for use tax as it is classified at COGS not an expense.

No text available

i need assistant, asked for call back, can not get a call back

Quickbook isn't including states or transactions even with the tax checkboxes checked. Companies need this info to determine if we have to pay taxes in a given state. Right now it's impossible to get those numbers!

No text available

No text available

All Sales invoices are showing as overdue from the date of sale , but in connector settings they are showing as Paid. How to fix this so customers do not receive the overdue notice.

  My Go pay app is not processing credit cards, we do not have an external card reader

Are there custom fields for products?

Hi there  I am using Quick Books Online Advanced. I  created a new Company B and copied a back up from Company A.  The reconciliations did not transfer. This means that all transactions from the beginning of our old QBO file (1996) are not reconciled in the new file, no history of reconciliations reports, and we won't be able to reconcile moving forward.  Please can you advise how I can import these valuable records into company B.  There were other concerning errors. The Statement of Financial Position has several variances, the Statement of Activity looks better there is $5,000 of inventory shrinkage coming through when it should be $0.  How can I resolve these issues.  The coping process is extremely time consuming and failed four times until it copied over successfully.  There doesn't seem to be a way to interrupt or cancel the copy when it is stuck at 12% for over 12 hours and then fails.  This could definitely be an easi

I have tried multiple different checks I have taken several pictures with different lighting and different angles. I have verified endorsements, dates, and amounts. No luck.