QuickBooks Q&A

customer support phone number

I issued an employee's check with the incorrect amount, $xxx.18 when it should have been$xx.18 - a .2 cents difference. It is entered correctly in Quickbooks, however, it cleared the bank with the incorrect amount. How do I fix/adjust this in Quickbooks so I can reconcile? I have also contacted our accountant to advise of the issue. Any help is appreciated  -- I am running Quickbooks Desktop Pro 2024. Thanks so much!

Is it possible to reconcile your checking account using the bank feed?  I already have all my entries made into the checking account at the end of the month but wondered if there was some way to use the bank feed to reconcile the checking account.  I didn't know if you could import just the items from your bank statement, match them up and complete the reconciliation.  

When we sync or when the payment from our client is automatically sync'd the invoices don't match to the payment and an unapplied cash payment account appears on P&L. Right now we manually match the invoice to the payment and delete the unapplied payment. It would seem this should all be automate, but we can't find anything in the integration setup that would address this issue. Can someone help us figure out the correct process to follow with this integration?

Hi, i entered wrong starting dates for my bank account and both credit cards. How can I edit this start date? 

No text available

No text available

No text available

No text available

heres the full error message: Can't serialize value (/node/traits/payment/paymentMethod/type) : Invalid input for Enum 'Common_PaymentMethodTypeEnum'. Unknown value 'CreditCard' Note, these templates don't use a credit card account.

I have a product set up for Customer Discounts that I have typically applied at the end of a daily sales entry as one total discount line.  I'd like to become more granular in my item level profitability so instead of just applying a total discount daily, I'm trying to apply the discounts to specific items.  For example, if I sell an item for $20 and a customer redeemed a $5 reward when they bought it, how do I get the $5 reward to apply to the sales of that $20 item, netting it down to $15?   Specifically, I want the P&L to reflect the full amount of the $20 for the Merchandise Sales and then show the $5 in Sales Discounts, netting the Income to $15.  

I received $450 from customer through QBO paymnents but now it reversed due to bank issue. please suggest

No text available

No text available

Being a new business i need the cash flow of the deposits. Im in a complete holding pattern waiting on funds to go through. Is there a way to speed this process up

I sent multiple payments on Wednesday. I had changed bank accounts on two of my vendor payments. All went through except for the ones I changed. I verified the accounts were correct. Contacted intuit and one of the vendors banks. Intuit said they went through. The bank said no money had been received as of Friday morning.  Very frustrating and time consuming. Anyone else have trouble last week?

Only options are Bank Data, Customers, Vendors, Chart of Accounts, Products and Services, and Invoices. No Sales receipt option.

According to my quickbooks info my bank account is already linked.

Currently I am not getting any columns of customer billing address & shipping address. Earlier I was able to get it.

In the book it says that it should be 47,376.64 and mine is 47,546.64 I already looked for duplicates but I don’t have any and I have looked it over 3 times

No text available

Hello, I have just set up quickbooks online and I have a question about tracking inventory costs and sales. Because it's an antique business I almost never have more than one of the same item. So I don't really want to have to assign each an item number. So, my question is, how do I track costs of inventory and sales of inventory properly? Thank you!

I know I can text message the invoice but if I don't have the email address of the customer and only the phone number how can I send it

Hello, I am having issues with my bank transactions matching my billable expenses.It is happening with quite a few of them.For example.  I have a bank transaction dated the 17.9.25 for accommodation I was required to get for a job I went away for.  This was billable to the customer. The actual date I stayed was the 15.9.25 and was $305.47.  I created a billable expense for this and attached it to the invoice. The actual transaction on my bank account came through dated the 17.9.25 and no matter what filters and searches I do, it does not find the billable expense I created. I can not change the date on the billable expense as it needs to match the date of the job.I have unlinked the expense and tried to match it first but it still doesn't work. Can anyone help me with this issue please?  Thanks in advance.

No text available