QuickBooks Q&A

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Intuit advertises how simple and easy it is to do Backup, Restore, and Copy in Online Advanced. Unfortunately none of it works. A backup is worthless off the restore/copy doesn't work,For months I've been attempting to copy from one online advanced company file to another. I followed all the online instructions (which are incorrect). The Backup of company A have all shown as successful, automatic or manual. At first, the Copy to company B would take a crazy long time and eventually fail. After 4 cases opened on that issue and two investigations, the Copy process now completes and reports success. I thought I was home free.When I do the first basic data verification, a Trial Balance, it is clear that something went wrong in the Copy process. Some of the numbers match and many do not. Yes I'm comparing reports of the same date and accounting method. There are accounts which show active and with a balance in company B which in company A have a zero balance and are inactive. Other accounts

I just purchased a new T-Mobile Router for Wi-Fi to replace my Spectrum cable router.  But my 2023 QB Desktop won't connect to it.  It won't complete loading.  I then switch back to my Spectrum router, and it finishes loading.  Back to my T-Mobile, and it won't create a shipping label.  I have rebooted the T-Mobile Router and re-loaded my QB.  No luck. It seems that there is something in QB that doesn't like the T-Mobile router. Any suggestions? 

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In the Customer center, it shows a balance next to each customer.  All Detail reports show all the data, but attached is what the summary report looks like. Customer Balance Summary report is also zeros.  But balance detail works.  How do I get the Summary reports back and where did they go?

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We have several payments that have posted to "Quickbook Customer" that all have RECON under the NUM column. We've found that these are duplicate payments on some credit card payments. We ran the customer's credit card and those payments post fine, but these just show up and I can't figure out how to get them out. Any ideas?

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Does QuickBooks Enterprise 2024 Manufacturing and Wholesale (version 24.0) have an end-of-support or discontinuation date?”

Hello,I'm currently running QuickBooks Enterprise Solutions 24.0 on Windows Server 2022Whenever I open Fixed Asset Manager through Company > Manage Fixed Assets, the programs opens but after a moment pops up the warning "Server Busy. This action cannot be completed because the other program is busy. Choose 'Switch To' to activate the busy program and correct the problem"Clicking 'Switch to' causes the program to open the start menu. Clicking 'Retry" causes the error to recur.What I've tried so far:All fixes in QuickBooks Tool HubRepairing the program through the Install WizardAdding exemptions for QBW.exe, QBfam25.exe, the public documents Intuit folder (company files), and the program data foldersDisabling Windows DefenderEnding any tasks accessing the company file through Resource MonitorRestarting QuickBooks related servicesI have yet to try restarting the server since it takes over an hour to restart.Any help would be appreciated. 

We are an HOA who leverages QuickBooks' electronic payment system and emailing of our annual invoices. An HOA member elected to pay an invoice on Jan 28 via ACH transaction. On Jan 30, I received an email indicating there was an issue with the bank for that member, and the payment was cancelled.On Feb 2, I do see than Intuit pulled $100 which does seem to match the amount in question and is most likely the $100 that was disputed.Around Feb 24, the member did indicate they did see the money leaving the account. I'm somewhat limited in my QuickBooks knowledge, and this is for an HOA, so we are limited in knowledge How do I record the $100 that Intuit pulled back from my bank account so I can close out Feb?QuickBooks shows the invoice as closed, payment received, and payment applied, how do I reflect the invoice was not paid or reverse the payment?I do not see a bank deposit for $100 around Feb 24, is there a way to indicate if Intuit received the funds if the member r

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Hi,I am using Quickbooks Desktop 2022.I have a customer with multiple accounts. I transferred a credit from one account to another using the general journal. Now the account that I transferred it from is saying that there is a balance. When I go to the payment window there is no open invoices but I get an error message saying they have open invoices? Can anyone help me????

I work at UCHope thrift store

I work at UCHope thrift store

Curious if QuickBooks has now allowed for more than one Administrator. For instances like illness or vacation or leave of absence, it would be a benefit to have more than one person eligible for performing "administrator restricted" functions. If not what is the process to change administrators? Also, we also have QB Payroll: is that a separate administrator for payroll? Lastly, we have used QB for a long time, and the people that originally set up the system and the payroll are no longer here, and we may not even know who they were / how they set up the "owner" of the system. At a previous company, it almost required an Act of God and Constitutional Amendment to get the payroll administrator changed. Can anyone provide some guidance on the most efficient way of getting things updated when we don't know all the historical names and logons, etc.? As always, thank you in advance for the help and guidance.,

Each time I sign into the Quickbooks app and select a company to load the app gets stuck on "Loading company....". Looking for suggestions on how to get past this bug. 

On Nov 28 I discovered my employee list gone on Elite Payroll Quickbooks online.  chatting gave me a case number.  Had to talk to Intuit to get my payroll entered for 12/1.  Now need to do 12/15 payroll.  Still broke.  so frustrated.  tired of talking to broken english reps,

How do I get the missing pdf file component?

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WE USE AN ITEM "PERIODIC CHARGE" AT 0.00 TO LET THEM KNOW WE WILL CHARGE THEIR CREDIT CARD. I WOULD LIKE A REPORT THAT SHOWS THE WHOLE INVOICE TOTAL - OF JUST THE CUSTOMERS WITH THE PERIODIC CHARGE ITEM. I AM HAVING AN ISSUE SINCE THAT IS ZERO.  

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I saw this article ( https://www.firmofthefuture.com/product-update/quickbooks-online-advanced-special-offers/  ) and wanted to know if anyone has tried the Construction module for QuickBooks Online Advanced? Thanks,Scott