QuickBooks Q&A

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How should we record refunds paid back to us either be ach or to a bank debit card?

I see where I can request 30% due per line item in my estimate. However, my clients would like to see how much they have been invoiced previously per item. Currently, the summary only shows how much the full prior invoiced amounts were. Any help?

How do I match a bank withdrawal in QuickBooks online that is a both a deposit and payment?Basically, I had a withdrawal from my bank account. The negative amount actually is three different items. One refund and two invoices being paid. I cannot seem to figure out how to properly match this to the proper items within QBO.I have gone into the transaction and "split" it but I cannot apply the fund to the invoices being paid. If I go into the invoice and "receive payment" QBO thinks I am going paid twice and my numbers are off.  

In QBs Enterprise we created a Sales transaction report that we were able to add the Customer Bill To State and Ship to State for each transaction. We are trying to duplicate this in QBO after migrating to QBO, but the fields done always show the same information. Is this a migration issue?

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When will this be fixed?

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I'm using iOS

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One of my contractor's personal banking information was changed to a different bank and account. This not only affects current payments, but the hack says we have historically paid him at this other bank. I suspect this is an internal QBO fraud situation. But I do not know how to report.

Can I get my money fast to my bank

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Hello Community,we want to use the shipping manager in Quickbooks Desktop Enterprise.We have never used the Shipping Manager. Now we would like to integrate UPS.After we have accepted the terms and conditions and entered all our data, the error message appears:Oops! Something went wrong...Account registration failedPostalCode and/or CountryCode input does not match those associated with the AccountNumber [9570103 The Postalcode and the account number definitely match. We have also tried it with our second account. It doesn't work with that either.Do you have any tips for us on how we can solve this problem?Thank you very much for your help!

Hello,Three weeks ago my QB desktop pro plus 2024 started moving very slowly. It takes about 6 minutes to start up before I can do anything at all in it. Certain actions (like hitting F2 for product information, or sending paystubs by email, etc.) will take many minutes to happen. Or they take so long that I have to force quit to start over.I've called support three times, each time after I was unable to end paystubs. The first time I was told I didn't have enough storage or enough ram. Without making any changes, I tried sending the emails again and they sent. I cleaned up my computer and created 25G of storage, then I bought and installed 48G of RAM.This didn't fix the performance issues. I called again when my emailed pay stubs wouldn't send the next week. I told him about my previous call and the fixes I had made. I let him know I was also still having performance issues. I was told there was an incorrect setting in my network settings and that he had fixed the problem an

I can't find this answer today... After September 30, if I need to expand and hire a new bookkeeper, can I add another seat to my existing subscription?  I'm not sure how that works. I'm a small office CPA with a number of small clients on QB Desktop. Others give us records to do writeup for them and we use Desktop for that. Obviously, it would not make economic sense to switch to Online when I can use a desktop a subscription for all my client needs.I deleted a longer rant but, I was hoping QB would raise prices and keep the best accounting product on the market. 

My July revenue increased by $2.52 after filing the monthly taxes. Trying to understand how that happened.

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I stupidly signed up for QB online a few months ago thanks to the flashing red alarm signal saying my desktop version would no longer be supported.  When I signed up, there was something that said that I could make my online view look just like my desktop view to make things easier.  This week I finally had the time to convert my data and get online, and I can't find any reference to how to use that desktop view plug in or extension or whatever it was.  Help?   I hate this online version.  Everything I loved about the desktop version has been eliminated from this online version.  Everything takes more time. And finding things in the menus is impossible.  If I can't figure out how to get that desktop view, I'm cancelling and going back to my non-supported desktop software, risks be damned. =/ 

Some details: this customers payments have worked for about two years now. The customer uses Ariba for their billing system and forces me to work with Paymode in order to receive an ACH payment. This customer also discounts payments made within ten days by 2% at their option. I can see the bank transaction coming into my bank account from paymode. But QB refuses to let me assign this payment with discount to the correct invoice. In the past this worked fine. Now it is insisting I provide it with the bank account and routing number for Paymode. How could I possibly know this and who would tell me this information? I can't seem to override some security thing and I don't understand why this used to work. Thanks to anyone that might be able to help me through how to get this deposit to register in QB. This is a ridiculous problem-- I should know if I've been paid or not!

I am trying to set up scheduled reports for a company, one which accesses the company file in multi-user mode at random hours of the day. Everything I'm reading seems to indicate that scheduled reports cannot be sent from the company file while it's in multi-user mode. If I set up the reports while the file is in single-user mode, will they still work in multi-user mode? I tried doing some testing, but cannot find a good work around. If anyone could either give me a firm yes or no, or give me some insight into things I can try, I would appreciate it.Just to clarify: The entire company uses one company file, there are no single-user files. 

Accounts are already linked and recurring transactions set up. Trying to view an existing transaction brings up this new screen. Looking to "link accounts" or "upload transactions". Why cannot I not just view an existing transaction as I could in the past?