QuickBooks Q&A

How to print a invoice statement when it will not print?

I process a payment for customer using their credit card but there's no credit card receipt after payments was completed. Customer did not receive also the receipt via email. Is there a way to get a copy of the receipt (not the invoice)?

Why did I received messages to finish setting up ACH payments so I could receive payments that had been made by my customers?

In "My integrations," the PayPal app only shows "Admin info" and "Pin to list" under the options menu. There's no "Disconnect" or "Settings" available. Audit Log does not record any activity related to the update. The status has remained "Processing" for over 4 days.

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When I connect my second Citibank credit card account, QB disconnects from the first account.  When I connect my first Citibank credit card account, QB disconnects from my second account.  How do I keep both connected at the same time?

I'm already using Quicken Classic Business & Personal. Will it work with QuickBooks Self-Employed?

Hello I need help figuring out how to update the Tax Item in Manage Sales Tax. I know how to add new tax items and groups through lists however when I go to Manage Sales tax - Pay Sales Tax the correct tax items do not show up. What is currently in my system is old so every month when I enter the payment it is deducting from the wrong account making that account go negative, meanwhile the correct accounts continue to grow since they are never recording the sales tax payment. 

Want to go back to my lifetime license on Desktop 2020 instead of my subscription on Desktop 2024. I installed Desktop 2020 on different PC with and activated new install with old license. No problem. Transferred company QBB files (which were backed up from Desktop 2024) to new the PC downloads folder but when I attempt to use QB 2020 to "restore back up of company file", it doesn't even recognize that there are any QBB files in the folder where they are. I attempted also copy the actual QBW file to the new PC and simply open the company but again it doesn't even "see" the file.I assume when 2024 "rebuilds" the company file it changes it so 2020 doesn't recognize it anymore???How to I migrate the company files back to 2020?

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No direct deposit this morning.  Per my quickbook payroll receipt it was processed at 9:20AM 08/29/2025(today).  Previously it processed between 12AM and 2AM same day with 8AM update of being deposited.  I believe this to be the reason why direct deposits were not available but it does have an indicator that it will be there by the end of day.  I wish quickbooks would send out notices just like the receipts that there was a delay or error.  

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We have not made any changes. What do we check?

Sometimes we have to reissue a check to a vendor but need to maintain the original check for reporting purposes because we're a grant funded. We enter a journal entry to debit the bank and credit AP. Then we cut the new check and select AP as the account for the line item. This creates an unapplied cash payment expenditure. Do I need to create a bill and match it to the Journal Entry and the original check?

There are ads for QuickBooks Payroll, loans, and more throughout. If I click Transactions... the first thing you show me is an ad. If I scan the categories of transactions... you stuffed an ad in there.If I click Reports... the first thing you show me is an ad. And since the list of reports is under that... and the spot where the ad is *does not scroll out of view*... your reports page uses less than 1/2 of the screen to show me report options! And I'm on a 27" 4K monitor. Just so frustrating.For the few ads that can be closed, clicking close only closes that one time. It's right back in my way the next time I come back.And you are raising prices in August.These ads are not "helping me" learn more about the tool, they are in the way on a paid product. It's cynical and in the way. Please, someone somewhere at Intuit, remove the ads or at LEAST stick them somewhere they don't push your actual application UI down so far.

Customer Support says, "These notifications suggest and guide you on how to improve your QuickBooks experience. I understand that these ads may affect your navigation, but at present, the option to disable them permanently is unavailable. You can ignore them by clicking the X icon or the "No, thanks!" button. QuickBooks will then turn off the ads and remember your choice so that the pop-up won't show up again. THIS IS INACCURATE - they don't go away!

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I checked settings for my company address and it is correct. I did not attempt to update our address.

I bought a piece of equipment in 2023 and took a 179 deduction on it.  I entered the asset under fixed assets and created a accumulated depreciation account for that asset and entered the depreciation.  The balance sheet was fine I and had no problem with TurboTax balancing with my QuickBooks.  Now this year my QBO balance sheet shows a negative number under retained earnings that is the exact amount of the depreciation took from the equipment purchase in 2023.  The asset portion of the QBO balance sheet shows the asset with the price I paid and the accumulated depreciation.  The balance sheet balances in QBO but I don't understand why the retained earnings has the negative amount and I can't get TurboTax balance sheet to balance.  Any help is greatly appreciated since I have waited until the last minute, again, to finish my business taxes.  

Hello,  I have one employee that received the invite to access their pay stubs but is getting an error when trying to sign in. They do have an account to file their taxes under the same email? Is it one account?  Thanks, CK18

I inadvertently applied sales tax to an invoice from the first quarter of this year for an exempt corporate client. The client has not paid the invoice because they want me to send an invoice that doesn't include the sales tax. Since I have already submitted sales tax to the state for that quarter, I cannot simply remove the sales tax from the existing invoice. The only thing I can think of is to create a credit memo for the sales tax, but I don't know how to set up the service item. Can anyone help me resolve my problem?  FYI... I am not a bookkeeper or an accountant. I am a small business owner and I do my own bookkeeping.

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I want to see if my accountant has accessed my records at all in the past 6 weeks. Is there a way to see the accountant's activity log?

new credit card # for mothly payments for QB

How do i reach real customer service support? This is the worst set up and my account has fraud invoices.