QuickBooks Q&A

My boss recently used the company card for something personal by mistake.He paid back the company to the account with which the credit card was paid off.How do I record this reimbursement without it being taxed as income?  

Start sample company learning QB again in US$

Received an email stating I couldn't receive my payment until I did.

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Hello, In May, I had updated my Quickbooks version. After doing this, my last payroll disappeared. I know all employees were paid, but it was not showing in any records. Following the instructions found here, I reentered the missing payroll with a Direct Deposit offset and created a zero payroll. After doing that, my payroll liabilities were showing as unpaid in additional they were the wrong amount. I confirmed the original amount was paid to the IRS via EFTPS and bank statement. I adjusted the payroll liabilities for each employee, but that did not clear my payroll liabilities from showing as unpaid. How can I fix this?Thank you in advance for any help. 

I started QB last year without training and had electronic issues. I had a bad start; the information is all messed up (some of it). I just want to start over, but don't want to give up my current work. The instructions for doing this do not match what I see on my Mac Pro. it says to use a different email, but at what point do I do that? After I log in with my old email. Then what do I do? How do I know if I'm successful?

which report will give me check num, name, date, and amount?

Has anyone else just randomly lost the instant deposit option? I've had QBD for a little over 2 years and during that time, I can only think of 1 payment not being eligible for instant deposit. I don't use it as often as I used to, but I've noticed over the past week or so, I don't seem to have the option. I'm grateful that I don't need it as often as I once did, but it was nice to have that security bc you never know. Contacting them is an absolute nightmare and I don't have an entire day to set aside to deal with it right now. Just wondering if this has happened to anyone else?

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Switched from Desktop to QBO in March 2025, July 2025 I was going to switch to a different Merchant Processing Co so I closed the account 7/14. Tried it for 2 days and realized it wasn't going to work out well so I canceled that and called QB on 7/16 to re-establish my merchant account. They apparently made a new one. I need to access the transactions from 7/1-7/14 but we have been unsuccessful with calling Live Chat Help and Customer Support. Customer Support was able to locate the account but after 3 hours on the phone he sent a code to an email we never got and hung up on us. We called Live Chat help and they found the account number but said there's not account holder name on it. We are confused but seems like the data is there so why can't we see it? Should be able to see the data for 1 year according to Customer Support. HELP! Anyone else have this issue?

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I added a line item to am estimate that was already invoiced, now it will not let me invoice the added line. Is this normal?

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how do i run a customer deatil report for one specific customer only?

Using the purge business URL from the QBO help desk link but when I visit URL, it’s saying it’s only for tiers higher than Simple StartZ how can I wipe my QBO data in reparation for Dataswitcher to move my Xero account over.

How to have checks filed by date?

Why hasn't the money been transferred to my bank account yet?

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I have recently updated my MS Office program (Office 2019 nearing end of life) to MS Office 2024. Not an online version.  I bought a license for the program.  Now I can't preview, print, or email customer statements. I tried the QB Tool Hub with no resolution.  I tried changing the printer settings in QB (Desktop Pro Plus 2024) but it won't connect to the printer(s).  I am being asked for a statement and it's not working at all.  I can email invoices and even print them.  The statements however won't do anything.....  I can only imagine it's something to do with the new email program but since I can print and email invoices I'm at a loss as to how that's possible....

Is there a simple way to get the sales tax payable to match with the pay sales tax window? The books I'm working on have been in operation since 2017.  The sales tax payable window does not match the balance sheet sales tax payable.  I'm sure it's from several errors over the years and not paying sales tax correctly.  I've performed lots of clean up on these books and just need to get a clean base to start from.  I've made an adjustment to the sales tax payable through the vendor window so that amount is correct, it's the balance sheet that is showing something different.  I tried doing a journal entry and of course that just adjusts the tax payable amount in the vendor window.  Help! 

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Running Windows 10, been using Quickbooks Desktop Pro 2017 monthly to record simple transactions for a small non-profit.  Last used successfully on Nov 27, then closed Quickbooks.  Tried to reopen QB from the windows Start page on Dec 5, 2024; the QB Icon was there, but when I selected the down arrow to display the features to open, the QB program was not there, but a "Install QuickBooks Timer" icon is now present.  Ran Quickbooks Tool Hub, but that did not help.  It appears my company files are still on my computer. Any ideas/thoughts?  I've got the original install discs with the license numbers, can/should I reinstall?  I see copies of QB Desktop 2024 for sale with a download (no install disc),can they still be installed?  Our non-profit cannot afford the monthly cost of the on-line version.  Thanks in advance!

I want to confirm this message is genuine or not? Write a check to QB Services and Mail it to 4503 Vista Drive Hays Kansas, 67601 (Please re-issue a new check to the address provided and send us the new tracking number for follow-up)

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