QuickBooks Q&A

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I set up a new company in Quickbooks online about a week ago. To my surprise when I started, my chart of accounts only contained about six accounts. I called support, because I thought this was not right. The lady unhelpfully suggested that I should add the accounts I need manually. I spent the weekend designing a chart of accounts and manually adding about 100 accounts to QBO. A few days later, to my surprise Quickbooks automatically decides to add another chart of accounts on top of the existing chart of accounts. Now I am nearly maxed out on the number of accounts I have. I want to delete these accounts because they serve no purpose, but I can't even though none of them have any transactions in them. How do I get rid of these surplus accounts. Do I need to erase the company and start over?

I set myself up to receive payment and can't figure out how to undo it.  Can anyone help me?

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The client is unable to process the payment. Their bank confirms the card is active, the details were entered correctly, and there are no issues on their end — but the payment still won’t go through.

How do I connect with customer service?

how do i get my funds that were deposited ino quickbooks chcking?

Before you AUTO PASTE you SCRIPT on how you can't do it and that I should submit a case, I have done multiple cases already, submitted feedback 20 times daily in Quickbooks Online for the engineers to move the cursor from the Company Name field of the pop up so it will stop auto pasting the individuals name into the company name field and trying to find a business address for a person, bogging up my system where I can never tab out of it because it keeps the spinning wheel trying to search for business addresses. Once I FINALLY get to the address line and add the customer, their name prints TWICE on the invoice wasting toner. THIS ISN'T ROCKET SCIENCE - JUST MOVE THE CURSOR BACK TO DISPLAY NAME FIELD - Someone changed it a couples of months back because it recently started this HUGE MESS

Need to export JEs into excel

Why is my payroll account on hold? I once had financial problems and didn't have enough money to run my payroll. After that, I paid what I owed almost immediately, but I'm still on hold. Any suggestions?

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I have tried using both the browser app and the downloaded QuickBooks Online app on my Mac, but after I add Amazon for Business App, it asks me to sign on, which I compete, but then it tries to connect to my bank account. I already did this in the past and that works. I can't seem to get past this.

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Cannot send invoices through Gmail to customers

Logged on to American Express and paid bill for 3 charges. How do I indicate this in QuickBooks?

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Is it possible to have errors when using auto matching for sales invoices paid by credit card from the customer? I would assume that when the customer pays an invoice by credit card, that quickbooks would automatically match the exact  invoice paid. 

looking to verify my invoice and statements were set

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Chase bank

If I create an invoice and immediately send it, it works. If I try to send an existing invoice or send a reminder on an existing invoice, it just goes to a white screen. I tried it on both my phone and tablet with the same results

QB desktop payroll subscription has been canceled but renewal payment cleared credit card account on 10/15/24.  Unable to access key features. 

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