QuickBooks Q&A

Hello,I received a survey from QB Online. When I completed the survey, it said I will receive a Tango gift card for $30. I have been watching my spam folder for it and have yet to receive it. Who can I contact about this?

Update sign in info is CORRECT. Keep getting message that says user id and/or password is not working. I can log on bank outside of quickbooks so I know my info is correct.

Is there a way to make a report of specific items from my item list. I have a very large item list and I want to only print certain things from it to transfer to an excel spreadsheet. 

No text available

I'm not sure why I can't find a "report bug" option anywhere, but if someone knows how to do this, please let me know. Anyways, this is more a bug issue. I have many recurring invoices set up in my account to be created and emailed out automatically on the first of each month. I work for a software company, so we do not charge tax on many customers that would otherwise be billed tax for other items, but not on the software. We also sell retail items, and these items do get taxed. An example would be, California - No tax on software, yes tax on retail items (ie signs, stickers) I have this set up in their recurring template for their software service as no tax. The line item in the invoice does not have the tax box selected. The recurring template is then saved. All of a sudden on some random month, tax will be added to the recurring invoices. Out of no where. I am unable to have eyes on the thousands of invoices that go out each month, so most of the time the custom

I am using QB Self-Employed. When I try to choose mark paid again I get a small error box with a transaction number.

No text available

Waited extremely long time for my bank transfer from an invoice and I see a fee on there

I authorized the payment on 6/6/25. I printed the receipt to acknowledge the transaction. But it still has not debited my checking account as of this morning. In the past, it has debited the checking account immediately.

I have an investment account in QuickBooks, and I normally only enter investment income. However, last fiscal year I deposited cash into this account. How do I record that transaction?

Desktop QB had this report and online does not appear to.

Is live expert advise a once monthly charge or are you charged each time you use the service?

No text available

When will the 2024 SOC2 report be available from Quickbooks Online and will I be able to access it myself? It's October and the primary admin has only been able to find the report ending 4/30/2023. Our auditors are asking for the report because the audit started this week. Could you at least provide an update to users so that we don't have to waste time calling the help desk? I've made two calls this week and neither support person could find anything at all regarding when the report could be available.

obtain a soc 2 audit report

I only enter Expenses, no Bills to be paid. Did QB change?

USed to be able to upload a csv file for multiple invoices. Now when you go to do it, the system just opens a single new invoice. Was working about 6-7 days ago. Used to be able to select it in the Invoices tab, but that disappeared about 3-4 weeks ago. Now I cant invoice my customers easily SMH

No text available

can I pay some employees occasionally not weekly or bi-weekly?

I have this expense already in the system: I'm trying to match against this:When I click Match, I am not provided any options against which to match. What magic is QBO expecting of me?

No text available

No text available

I just migrated to QB online and my old desktop version had plenty of room for many line items and I could fit them on one page. I need to use the "modern" version because I am able to remove all tax lines from the form as I do not use or need them.

How do I remove a vendor's ACH Payment information without deleting their record?

Hi,We are thinking about converting from QB online to Enterprise desktop. We attached invoices to the bills in QB online. I'm wondering if we do the conversion will the attachments go with the bills as well or do we lose them?