QuickBooks Q&A

Hi!Is anyone else having Fraud issues with Intuit? In the past month we have had Intuit transactions that have been fraudulent. Every time I call or IM for help, no-one seems to know how to help. Intuit keeps charing us also for these transactions that we are canceling through our bank b/c they are fraudulent. So far paying intuit $45. A few examples. There was 2 fraudulent payments for an invoice we sent to a customer. The customer notified us right away that they did not pay their invoice. We stopped the deposit through our bank and was charged by Intuit.  The most recent incident was a charge we saw in our bank account for Quickbooks Online Plus for $42.50. I called right away as we do not have this service. They could not find this charge in our merchant account and neither could I so I was given a link to put in the cost of the charge and our banking information. This linked to an Inuit invoice but with another Company ID. Come to find out this Company ID had the SA

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Hey, I’m looking for a reliable bulk email marketing service provider to handle customer follow-ups, invoice reminders, and promotional emails for a small business workflow connected with QuickBooks.While researching automation tools, I came across DigitalAka™ for SMTP and email campaign management. Has anyone here integrated similar email services with their accounting or CRM processes?

Tried clearing cache and cookies. Tried from multiple devices and even our bookkeeper is having the same issue.

Whatever QB has done to mess up everything they should change back.

My View Only mode expired today without warning. It is set to expire in August 2026. CSR rep puts me on hold for 15 minutes and then says they about the issue but there is no resolution! I have not done a final export yet and need urgent access to my data. That is a new low even for this godforsaken company. Does anyone know how to get this access back?

We are having data entry errors that are causing reporting errors and keeping some of our POs open and other unable to be applied against. We have also run into where we have open items greater than the open balance on the transaction history report, This needs to be reconciled. I am new to Quickbooks and having a hard time getting a report built. I have been on with support for a total of 3 hours. Failed at using Claude to help build a report using Advanced Reporting. Claude gave up. I need to build a report that shows line items by PO and details each Item Receipts/Bill applied against the line. The report must have all of the details: Customer name (Filter),Item, Item description, vendor name, PO Number(Number), Qty, U/M, Rate, Ext Price, Item Receipt/Invoice number, qty, rate, extended price. This way I can get the open items to tie to the transaction history data. Any assistance is greatly appreciated.

Can Quickbooks on line customize a sales report by Sales Rep showing a total sales number year to date?

Hi all,I’m looking for help connecting with a higher-level support team or engineers regarding my certification issue. Not Tier 1, they are mean and not helpfull. I opened a support ticket on 2/26/2026. I was told the issue had been resolved, but my case still shows as being with the engineering team.I completed and passed the Bookkeeping Certification exam, but my certificate and badge were never issued to me. It has now been over 3 months and nothing has been resolved. And next update in the end next month!Current issue:“Certification exam passed but still shows ‘In Progress’ and no badge issued.”Has anyone experienced this before or knows how to escalate the issue directly to engineering or higher-tier support?Thank you.

how to add "void after 90 days" to A/P checks?

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I’ve been having a couple of issues with the Shopify connector and would appreciate if someone can help. I also only have the basic account and not sure if certain features are disabled bec of this. All Shopify sales are mapped out to automatically be classed under Shopify Channel sales. However, when I looked at my P&L report, I just noticed that at some point QBO started classifying these transactions under Wholesale Sales. I’ve no idea how to fix this. The other questions I have is - there seems to be duplicate clearing accounts for Shopify transactions. I push everything into a Shopify clearing account first, then final ACH transfers are received by my bank account. but I just found that QBO has also been pushing transactions into a Payments for Deposit account for undeposited funds. This seems to be a duplicate effort? My clearing account balance is reconciled and correct but the Payments for deposits account has a large balance and every single transaction in there

How do I add a holiday balance?

Which desktop version is available for me to use on a Mac Neo? And where can I get it? Since I subscribed to QB online, I don't have a license and product number. 

**** you for changing **** and not providing documentation. get ****** and stay ******.

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I processed payroll and didn't change the bank account the funds need to come out of. How do I cancel it and process it through the right account?

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After logging into company file, is anyone else getting a pop-up box with "qbmapi64.exe - Entry Point Not Found"? File name "D3DCOMPILER_47.dll" is looking for the code "CxxFrameHandler4". After 2 1/2 hours on the telephone with support, they tell me it is not a Quickbooks issue and can't help me. When my IT teams tells me it is a Quickbooks issue. PLEASE HELP!!! 

This is day 3 and I can't log in to the QBO app on my Samsung S22+ phone, even though I have verified the password and have also tried the "text a code" option. The operating system of the phone is up to date, the last update was in March. I have tried clearing the cache, as well as deleting/adding the app. Just curious if anyone else is facing this problem and if you have found a way to log in that I don't know about. 

Has anyone else received a phone call from "Quickbooks" saying that you need to purchase a separate support package for $600 per year?!?!  I did a search online and this does not seem to be true unless you want some premium package.  

Hi everyone, Just migrated to QB online after over 20 years on Desktop Pro.  Not liking it all!  I am not an accountant or book keeper.  I am a small business owner trying to do my best to keep my books straight in the migration.  Here's what's going on .... If I can explain what I used to do in QB Desktop.  I accept 3 separate credit card payments from 3 clients.  I accept each payment & deposit it to a holding account.  I accept the actual payments via separate credit card processing software.  The following morning I get notice from the credit card processor all cards have been successfully charged & the funds have been deposited in my business account.  So 1 deposit for 3 separate customer payments.  I then enter a transfer entry to clear the holding account & match the deposit to the bank for reconcile.  As an aside; the payments are rental payments & belong to clients of mine.  So they are 'othe

I have payroll items setup to reimburse employees for mileage, per diems and out of pocket expenses which are added to their pay but it does not get added to the project to track the costs.

How to setup Quickbooks to email using thunderbird.

I can not send invoices from QB Desktop Premier.  Message says I'm missing a PDF component. I have downloaded your "tool hub" but it doesn't seem to be working OR I'm doing something wrong.