QuickBooks Q&A

Two employees in our organization are not able to access paystubs through Intuit Employee Workforce. When they are sent the Invite from Payroll Cloud Services they go through the process of setting up, but are stuck in a loop with the error "Looks like you don't have Workforce. There's no account attached to the email you entered. Contact your employer to create one for you."Both employees have used Intuit Workforce with previous employers and had not issue. We tried setting them up with a different email address... but they get the same error.I am unsure if I am missing a step that is causing an issue... but I haven't had an problem with getting other employees set up.We have Quickbooks Desktop.Is there anyone that can give me some advice?

Several times in the past week I've logged in as admin to QB Desktop Pro 2021, and I get the pop-up saying "You haven't logged in to your Intuit account for 89 days." It's annoying enough to have this useless message every 89 days (since there's absolutely no value in signing in), but at least stop presenting it every two or three days.

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The quickbooks COM add-in is currently not supported in the new Outlook for Windows as it only supports web add-ins. Please contact Quickbooks support for more information

I have been using Quickbboks Desktop Pro 2017 and have recently bought a new laptop. When installing Quickbboks on my new laptop from my original CD it comes up with a warning bar that says ' You have reached the maximum number of unregistered users, you must register now'.  When I click on the "register now" button, it takes me to the "activate quickbooks now" page, but when i click "activate now" it says "navigation to the webpage was cancelled".  If I go to "Help", "renew my licencce by phone", it requires an activation code.  How do I go about getting that activation code.

  Someone isn't signing their code properly.  I just downloaded this update for Quickbooks Premier Plus 2024 and windows 11 won't let the update happen.  It saying "Can't confirm publisher" on the QB2024_Core_R19R20_msp.dat file and deleting/blocking it the instant the updater downloads it. I've run the Tool hub program and have Clicked / installed the defender exceptions button.  So someone needs to check their code signing. 

I have a payment on hold but no email and nothing showing in the resolution center. What do I need to do?

Profit & Loss is missing Communication?

Has anyone had luck uploading your QB report to the new Mi Unemp site?

Hi We upgraded from Desktop to online version back in Feb. We run our payroll in Bright Pay and are trying to integrate, thus bring the payroll journal across. When I try to create the journal, a asked to login into QBks which it does but then I get a QBK screen asking which  payroll I want to select but it wont let me choose and defaults to  Advance payroll, I am told by support this is because we once subscribed to use Qbks own payroll therefore this seems to be hangover from 2016 when we were going to try QBks own payroll, which we then decided not to use. Has anyone else had this problem or can someone tell me how to get rid of the Advanced Payroll tag withing QBks.

The last update of quickbooks is awful. Now after adding estimate info, you need to go to settings and refresh data before it will show up on the customer record?? Why?? I don't understand how this even makes sense to add this to an update. It was beautiful before.

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bank reconcile closing year is 2026, but typo error 2027. how to amend to the correct year

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My square transaction includes sales, refunds, and a credit card processing fee. The sales were less than the refunds and processing fees. Ending in a debit being taken by square from my bank account. This transaction was pulled over to QBO as an expense showing just the net debit to my account but not the sales or the processing fees. The square integration shows the sales but not the refunds on that transaction. When I match it to my bank account I only get the refund as an expense on my PNL not the credit card processing fees. I tried to make a journal entry to reflect the actual transaction, no dice. I tried to split the bank transaction to show the credit card processing fees, no dice. I tried to change the expense record, also no dice. I have several of these types of transaction from square and it's throwing my PNL off. Does anyone know how I fix this type of transaction?  I'm using the old square integration because that's what was suggested to me when I got QuickBook

So I signed up for an account in May of 2025 but for whatever reason the square integration I was given was not the newer connecter. Using the old integration what I'm noticing is that on my PNL the gross income that has been imported is more than what it shows in square, while the refunds and square credit card processing fees are less. I don't have sales tax as I provide a service that does not have sales tax. I have a bank account that is not a square bank account also automatically importing and matching. On my PNL it shows a sales receipt that is my gross sales, then two deposits that equal my net deposit but it shows them both as a positive and negative number. Which I assume would cancel them out? Is this the way it's supposed to look? Also would I be better off disconnecting the old integration importing the new connector and rematching all my 2025 transactions. I just want to get my taxes done. 

Since the option to make new posts on their announcement page has been removed, I'm creating my thread here. I am a professional who is outraged at the announcement by Intuit of making it mandatory for online payroll taxes and forms to all be paid and filed by QB. The funds will be immediately withdrawn with each payroll and held by QB until time to send to the appropriate taxing authority.  I noted Intuit had to change there terms agreement to allow for this to prevent legal issues which indicates it is illegal otherwise. I obviously am advising all my clients to move to a different payroll provider in light of this issue. My question to the community, especially those who are professionals with multiple clients currently using QBO payroll, is what payroll provider are you recommending to your clients? My clients are asking for my recommendations so we can start the move before we hit the July 1, 2026 deadline.

Just once, I’d love to sit in front of a client, open the Sales Tax Liability report in QBO, and not have to grab a calculator like it’s 1998.  You’ve got columns. You’ve got numbers. You don't have totals. Why? This is not some edge-case scenario—it’s the entire point of the report but instead when a client asks a natural question - what's my total sales tax for that period..  calculator, or export the STLR to Excel and start adding formulas or pull up an entirely different report and hope that has it (please, not the sales by product/service because THAT one has taxable amounts against non-taxable items - separate thread).Every time I export to Excel just to get the total, a little part of me dies. And somewhere in the cloud, a QBO dev whispers, “It’s working as intended.”Dear Intuit: please total the columns. For all of us. And maybe light a candle for Kenneth in the basement—he’s trying to resolve the recurring sales receipt not running debacle. Thanks.

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Basic reports and views include which tasks as follow:Describe the content and purpose of reportsRecord and manage basic money-out transactionsManage expense settingsCustomize and delivery standard reportsManage sales settingsSet up customersAccess other reports and viewsSet up products and servicesManage vendor recordsRecord basic money-in transactions

QBO states it is retiring QBO time soon, but there is no way to create timesheet GROUPs or assign employees to created timesheet GROUPS in the new in system QBO time options. The new in system shows the timesheet GROUPs create in QBO Time pulled in but does not have a way to create a new timesheet GROUP or assign and employee to that new timesheet GROUP so how will that be done when QBO retires QBO Time???. They need to add a way to cerate timesheet GROUPs in the new in QBO time system and away to assign employees to GROUPs.  If any know how to create and assign employee to timesheet GROUP in the new QBO in-system time set up/interface, please advise.

The second computer did not update with the new subscription,.  how do I fix that

Accrued vacation time does not equal with what employee has when employee logs in

We are using quicbooks online advanced for our companies. We have entities in multiple jurisdictions (USA, Canada, France and UK) from which we make payments for bills posted in QB. When we make bank payments, we set up payments individually in the bank account portal, approve payments on the banking portal and then post payment entries manually in QB. Is there a most efficient way whereby at least entries could be automated?

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