QuickBooks Q&A

how to cancel subscription of live expert assist?

An invoice was paid, and I am unable to find the funds in any of my account accounts linked to QuickBooks.

I no longer use any vehicle for my business but cannot find a way to remove the single vehicle previously added (it is the only one in QBSE, now or ever).

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There used to be a search box at the top next to status and date but it's gone. How do I find them now?

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Our 401k plan requires us to include terminated employees when we do our annual 401k employer match contribution.  However, this becomes an issue with recording the match in QBO because they will have zero earnings for the period of record.  QBO won't let me create a paycheck unless they have some type of earning.  I have spent hours on the phone with support to figure out a solution to do a net zero check for those terminated employees including the match that doesn't feel like a hack that throws off our books.  Support has suggested a couple of different approaches, but all feel wrong:add 0.01 hours to the employee and revise their pay rate to get them  $0.01 of earnings and then short pay them on the match by $0.01 (absolutely will not do this for multiple reasons)add another earning type and deduction type that will offset each other (this seems like the best approach, but still feels like a hack the requires journal entries to then clear up the offsetting

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Hello: I set up a customer group and want to send a standard group message to them all via email. When getting to the "send email" window I am not able to create a message in the body (and attachment a file) to the entire group. This seems to only be possible 1 customer at time which seems to defeat the purpose of having a "group".What am I missing?  Thank you in advance

We had two payments go out for the same withholding, one via check (in error) and one via ACH. How do I record this duplicate payment so I can also use it to credit future withholding payments as the state agency is not inclined to simply return the funds? We are QB's Desktop Enterprise. 

[PII Removed] is primarily a residential service and repair contractor.  I employ union workers who are paid at various hourly rates depending on the job to which they are dispatched (commercial or residential). QuickBooks calculates regular overtime and double time using the highest hourly rate worked in a pay period. This results in systematic payroll errors that I have had to manually correct every pay period for almost a year. The link below shows the latest documentation that clearly demonstrates the miscalculation. https://drive.google.com/file/d/1HEt_XmmmbHltLmV8qRkHE7TAq5G4JUrd/view?usp=sharing For the third time, I am formally requesting immediate escalation to engineering and executive leadership

I have a two-part question. I have read other discussions on this topic but none are quite answering my question. I have a remodeling business. We pay our sales reps a commission - a portion when the initial contract is signed and the balance when the project is complete.   Question 1 - I need to apply the cost of the commission to the project so it reflects on the P&L when we evaluate individual project profitability. I have read threads about creating a sales commission service item (done) and about tracking classes with the sales rep as the class (done).I see instructions about adding the commission to an invoice. I assume this is added as a $0 price line correct?It appears that I cannot edit my item cost on the invoice. Since my sales commission will be different for every project, should I edit the cost on the commission service item item before adding it to an invoice and once the invoice is saved, it will lock in that cost? Question 2 - I also need to rec

We lost power yesterday due to Tropical Storm Nicole.  When we log into Point of Sale now, it gives us an Invalid Product Number and then closes the program.  We're dead in the water and we need this program working again NOW!  Please help!

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Connecting bank account fails

I am unable to apply customer credits to invoices. I have tried doing it from the Receive Payment window and also tried to apply the credit to the invoice from the invoice. I also cannot  start at the credit memo and try to apply to an invoice. All of these methods shuts down my quickbooks. I need this fixed as I have customers who return stuff and get credit memos. I have used the Tools Hub trying to get the issue fixed, and even had customer support on screen share, but he got too frustrated and disconnected. So I am stuck not being able to apply these credits to customer invoices. what can I do?

Just curious as to how to access my account directly with the bank vs just through QuickBooks

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I have already turned it off, but it still comes up as an option when entering time.

Where is the mileage data details. For years 2024 and before back to 2019 when I began using QB Self-Employed there is no detail mileage just totals for the year.

I tried going to QB help and the person quit the help session w/o any notice. So....We are a consulting firm.  We give customers estimates.  They accept.  Employees enter time and select the Customer:Project when reporting their time.The issue happens when we go to create the invoice.  We need the employees time (which already includes a billable rate) to be subtracted from the estimate.  We need this for tracking how much is left on the estimate each month.I add the employees' entries to the invoice because it has a description of work performed, which is mandatory to ensure the time we are billing is legitimate.  But adding the time by line doesn't impact the estimate remaining amounts.We are on Quickbooks Plus - Subscription.

Quickbooks Desktop Pro 2020 install on updated Windows 10. I've added Customers and invoices. Want to email invoices, so attempted to set up email.Go To,   "Edit", "Preferences" and select "Send Forms" I Get a "qbmapi64" error box with "out of memory" message,   with only a selection of "OK".I then get the Quickbooks - Unrecoverable  window to send a report to QB. Then it shuts down QB completely.I've run QB tool hub against the program, to no avail. I've run Regedit and changed my HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\SubSystems changed my Windows\SharedSection   value from 1024,20480,768  to  1024,[removed]. Please, if you have run into this, let me know if you have found a solution.

I need to create a taxable reimbursement for childcare expenses.  How do I do that in quicken payroll

I have a vendor who paid me for services and quickbooks is holding the payment without information as to why it is being held or under review. it has been two weeks without my funds being released. Terrible business practices!