QuickBooks Q&A

I have been charged for Quickbooks for over a year now and I don't use the product, never signed up for it. We just missed the charge on our bank statement until a couple months ago. I have spent hours with Customer Care, Tech Support, Billing, transferred from department to department. The problem is that none of them see an account for me and the Charge Lookup feature shows no charges. And yet I am being billed each month on my bank statement for $99 from Intuit for Qbooks. There is a reference number next to the charge: Onl0000756346. I know this is tied to Intuit because when I search this number on Google I get a page of Intuit links mainly taking me the the Charge Lookup tool. Can anyone help on this? 

I want to payment Please can help me

QBO's algorithm for automatically suggesting categories seems quite faulty.  I would rather it not suggest at all than suggest the wrong categories.  In addition, I would rather my cc payments are categorized rather than put as CC credit.  This causes big trouble.

I get 2 emails in succession: Payment scheduled and Payment on the way. It's great, I can see who just paid me, for how much, and which invoice they paid. After all, they did all the clicking to get me that info. A few days later a deposit hits my account, same client, same total. But because there are 2 invoices to them, with the same total. The system needs me to match it.  I find this to be asinine! They paid a quickbooks invoice, using the quickbooks system, shouldn't everything that has happened until now tell that very system which invoice they paid? It's all connected! What am I missing? Why doesn't a quickbooks payment know which quickbooks invoice was paid?  The lesson I just learned is, every time I get one of these emails saying someone has paid. I then need to go through the process of receiving a payment from that client to the invoice they paid so when the deposit hits my bank everything matches and this completely automated process when whol

how to cancel subscription of live expert assist?

An invoice was paid, and I am unable to find the funds in any of my account accounts linked to QuickBooks.

I no longer use any vehicle for my business but cannot find a way to remove the single vehicle previously added (it is the only one in QBSE, now or ever).

No text available

No text available

There used to be a search box at the top next to status and date but it's gone. How do I find them now?

No text available

Our 401k plan requires us to include terminated employees when we do our annual 401k employer match contribution.  However, this becomes an issue with recording the match in QBO because they will have zero earnings for the period of record.  QBO won't let me create a paycheck unless they have some type of earning.  I have spent hours on the phone with support to figure out a solution to do a net zero check for those terminated employees including the match that doesn't feel like a hack that throws off our books.  Support has suggested a couple of different approaches, but all feel wrong:add 0.01 hours to the employee and revise their pay rate to get them  $0.01 of earnings and then short pay them on the match by $0.01 (absolutely will not do this for multiple reasons)add another earning type and deduction type that will offset each other (this seems like the best approach, but still feels like a hack the requires journal entries to then clear up the offsetting

No text available

Hello: I set up a customer group and want to send a standard group message to them all via email. When getting to the "send email" window I am not able to create a message in the body (and attachment a file) to the entire group. This seems to only be possible 1 customer at time which seems to defeat the purpose of having a "group".What am I missing?  Thank you in advance

We had two payments go out for the same withholding, one via check (in error) and one via ACH. How do I record this duplicate payment so I can also use it to credit future withholding payments as the state agency is not inclined to simply return the funds? We are QB's Desktop Enterprise. 

[PII Removed] is primarily a residential service and repair contractor.  I employ union workers who are paid at various hourly rates depending on the job to which they are dispatched (commercial or residential). QuickBooks calculates regular overtime and double time using the highest hourly rate worked in a pay period. This results in systematic payroll errors that I have had to manually correct every pay period for almost a year. The link below shows the latest documentation that clearly demonstrates the miscalculation. https://drive.google.com/file/d/1HEt_XmmmbHltLmV8qRkHE7TAq5G4JUrd/view?usp=sharing For the third time, I am formally requesting immediate escalation to engineering and executive leadership

I have a two-part question. I have read other discussions on this topic but none are quite answering my question. I have a remodeling business. We pay our sales reps a commission - a portion when the initial contract is signed and the balance when the project is complete.   Question 1 - I need to apply the cost of the commission to the project so it reflects on the P&L when we evaluate individual project profitability. I have read threads about creating a sales commission service item (done) and about tracking classes with the sales rep as the class (done).I see instructions about adding the commission to an invoice. I assume this is added as a $0 price line correct?It appears that I cannot edit my item cost on the invoice. Since my sales commission will be different for every project, should I edit the cost on the commission service item item before adding it to an invoice and once the invoice is saved, it will lock in that cost? Question 2 - I also need to rec

We lost power yesterday due to Tropical Storm Nicole.  When we log into Point of Sale now, it gives us an Invalid Product Number and then closes the program.  We're dead in the water and we need this program working again NOW!  Please help!

No text available

Connecting bank account fails

I am unable to apply customer credits to invoices. I have tried doing it from the Receive Payment window and also tried to apply the credit to the invoice from the invoice. I also cannot  start at the credit memo and try to apply to an invoice. All of these methods shuts down my quickbooks. I need this fixed as I have customers who return stuff and get credit memos. I have used the Tools Hub trying to get the issue fixed, and even had customer support on screen share, but he got too frustrated and disconnected. So I am stuck not being able to apply these credits to customer invoices. what can I do?

Just curious as to how to access my account directly with the bank vs just through QuickBooks

No text available

I have already turned it off, but it still comes up as an option when entering time.