QuickBooks Q&A

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how to cancel support

I recently activated the 30-day free trial for QuickBooks Online Essential on 14-01-2026. To my surprise, my account was charged immediately on the first day, even though it should have been free for the trial period. I believe this was a mistake or a system pre-authorization error. I would like to request a refund for this charge as soon as possible. My account details are: - Name: [PII removed] [PII removed] - Email: [PII removed] - Subscription Plan: QuickBooks Online Essential - Date of Charge: 14-01-2026 - Amount Charged: 1300 Please confirm if the refund has been processed and advise if there are any additional steps I need to follow to ensure the refund is completed successfully. I appreciate your assistance and prompt response on this matter.

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I can't find where to switch to annual subscription

how to cance issued in invoice

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Unfortunately, only the Ireland and UK versions of QBO handle EU VAT reverse charge correctly. I have an EU QBO account and an Irish QBO account, the former does not create accurate reports and has open tickets with the backend time, while the latter accounts for reverse charge accurately because of the configured double accounting of positive VAT and corresponding negative VAT, which can't be set up in the regular version. However, only issue I have is that for the Irish version it is not possible to select a location other than Ireland. Customer support helped me with using a different billing address. However, due to the two different locations, I get a warning message now: We could not verify your tax location with the available information. Please ensure all the information provided is correct and relates to your business country of establishment or the country where you usually reside. Your subscription will be terminated if we are unable unable to determine your location for

My QB 1099's are filed incorrectly, QB cannot say why and won't even acknowledge an issue. Who else is having problems

Northcrest comes as a second job to Other employees how can we do paye setup

I need to fix paycheque sync error. How do I do that?

Error message: Postcode manimum length is 5 characters - SUPPLIER, keep rejected by LHDN

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Can someone assist me with the cost of an additional user, after the 5 users under the QBO Plus plan subscription.

When QB switched to the new interface, I exported reports with class fields. My original fields were VN0024:00, VN0001:00, VN0025:00... but when the report came out, the class field was 00. I couldn't see VN0024, VN0021, VN0025 to differentiate the projects.

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Need to speak to support

The company previously used another accounting system and has finalized financial statements and a trial balance. I’m setting up QuickBooks Online for the first time and want QBO to show the same profit and balance sheet totals. For example, the trial balance shows $100,000 of rent income for the year, but when I try to enter that rent in QBO, it requires an offset (equity, clearing, or another balance sheet account). I’m trying to understand if there is a way in QBO to enter historical income and expenses so profit matches the finalized trial balance without using equity or clearing accounts, or if this is simply how QBO conversions work.

how do get our data backup

report shows only debit and credit section

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