QuickBooks Q&A (UK)

payroll filing of p32

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Hi. I have been using QuickBooks Self Employed since last June. I have enjoyed using the email receipt feature. However just lately I am having problems with it. I have spent a huge amount of time on the chat feature and I am no further forward. I thought I would ask for help here as a last resort. When I forward an email with an attached receipt is highly likely to be put into further action required section. The supplier date and amount boxes are all empty and the uploaded PDF is empty apart from a pair of brackets []  Just occasionally an email receipt will be recognised and correctly filed by QuickBooks.  Online chat have reset my receipts email forwarding. I have tried logging in and out of the app and the desktop. I have reinstalled the app and reset phone. I have tried viewing QuickBooks through a private browser window. All to no avail. Any advice would be gratefully received.   Thank you Paul

I still use Quickbooks Pro 2013 desktop version.....it just works for me. I recently installed it on a new laptop and I need to enter a validation code and customer number. I have chatted and phoned support and they were vague about supplying it. Is this still something that can be supplied as if not how can I access my accounts?

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I want to get last years tax receipts sorted and tax filed but for some reason the past 8 years of records and transactions have vanished from my account. Only this tax year shows anything.

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After yet another set of "Improvements" to QBO, we have taken decision to move to a more stable accounting platform. It is clear that the product managers have never tried to run a small organization with limited resources for re-training. Otherwise they wouldn't keep "revising" the product to the extent that we need to re-train our staff. We can't sustain this anymore, so we are actively researching an alternative. I know I'm preaching to the choir here, but does anybody have any guidance on how easy it is to export prior year transactions so we can at least access them outside of QBO?

We submit our payroll data online to HMRC each month. This tie we received Error: , fatal: 1046 - Authentication Failure. The supplied user credentials failed validation for the requested service. | Gateway Any ideas on what went wrong?

When my employees log in, all works fine but when they go to log time, it won't let them, telling them the worker has been deleted and to select someone else. I have three track time only users and this is happening to all three. Only happening today. As a company admin, I can enter time on their behalf so it is something wrong with the Track Time only users. Please help with suggestions to rectify.

Is anybody else having this error message when filling timesheets? It won't save my hours. "This field is required"Below the username.

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A client has paid me twice for the same invoice. I need to issue a credit note for the second payment. How do I do this?

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Probable in the wrong place, but here goes. We decided to add the first part of the customers postcode, or their webshop customer IDs to their details in the customers display name section. Without going though every customer in the list I was going to export a customers list from Quickbooks as a CSV. It would them be easy to update the relevant section in the customers details and then upload the adjusted file back in to Quickbooks.  I have found out that the table that can be exported in not the same as the one that needs to be imported and some details are missing when importing, the main one being the Customers Display name. My question is wh\t would be the easiest way to update the customers with the missing additional postcode part in their details if exporting and inporting is not possible.

• I have verified that all sales invoices: o Are posted to the correct income account. o Are fully paid within the date range. o Have the same transaction type. o Are active and included in the reporting period.

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I am currently looking at a start-up that plans on supplying accounting/bookkeeping services to churches/small charities. We wish to automate as much as possible of the process, but I wanted to know how good Quickbooks would be for such a company, and how much automation would be possible/how much non-automated processes would need to be done? Please feel free to ask questions. 

I have saved my transactions from my bank into CSV file format but when i try to upload it won't upload, comes up with an error.

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I have tried 6 times on wifi and 4g and refreshed the app and the save button does nothing

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Hi I've just run my payroll for the month. Auto FPS submission is on and yet the FPS doesn't seem to have been created or sent. Can't find it in the archive. Any ideas?