QuickBooks Q&A (UK)

It has been taking ages to load and I have changed browsers to see if that helps.

so My car insurance took this months direct debit twice but then refunded the duplicate charge on the same day. now when i look at quickbooks helps pages it looks really complicated to sort this.my plan was just to match bank transactions including to credit to the open invoice which would cancel out the double payment - this i seem unable to do and, if the help article is correct, it would involve 3-4 separate transactions in quicbooks to square this up. can that really be right - is there not a simple way to do this?many thanksThomas 

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I can email you a screenshot from the user showing the error message

the tax landing page sometimes won't load at all or takes several minutes to load, anyone else have this problem?

How do I cancel Quickbooks Accountant?

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I can add all sorts of accounts, like income, etc. But I want to use "Bank" for testing something

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My invoice is for a physical product, but the units is showing hours....

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I don't quite understand the logic behind the unrealised FX gain/loss not being included on the TB - the closing AP/AR balances should be remeasured at the closing rate so by not including this adjustment the balances are presented incorrectly?Also not following why the gain/loss is reversed out the following month - our 2022 gain/loss should go to retained earnings like all other P&L accounts as part of year end, so the Jan-23 position should start at 0?Would appreciate any further information on this

I’ve removed the account but they still show. I’d like to remove them completely not just exclude them and there doesn’t seem to be an option to do that.

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Can I close my subscription?

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I’ve changed my phone to iPhone 17 and wanted to send an invoice to a client. I can load the app and my customers, I can see the estimate but it won’t load up when I press it. I’ve also tried to click on create invoice and this doesn’t work either. Has anyone had this issue and figured it out?

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Dashboard doesn’t look like it does in the App Store and I am upgraded to the latest version of the app. Help suggests doing things which do not exist in the app. I am a gigging musician who deals in cash. I cannot enter a new customer as that customer exists in imported transactions from the old QB self employed app but does not show up as a customer in this app. I need to do everything on the app. I can’t find how to generate tax info in the app.