QuickBooks Q&amp;A (US)

asked in Employees and payroll

mdiruscio

Direct deposits not going through september 26 2025

I sent multiple payments on Wednesday. I had changed bank accounts on two of my vendor payments. All went through except for the ones I changed. I verified the accounts were correct. Contacted intuit and one of the vendors banks. Intuit said they went through. The bank said no money had been received as of Friday morning.  Very frustrating and time consuming. Anyone else have trouble last week?

151

xtrfishingcharteNew Member

How do i import sales receipts from a csv? There are instructions to go to import data and choose the sales receipts option, but i'm not seeing that option.

Only options are Bank Data, Customers, Vendors, Chart of Accounts, Products and Services, and Invoices. No Sales receipt option.

2443

dean60

I had a my first transaction thru the app, A customer paid with a credit card but where is my money?

According to my quickbooks info my bank account is already linked.

131

asked in Reports and accounting

Namra-Patel-

I am not getting the feature of more columns in the "column" tab. I want customer billing address & shipping address in sales by customer detail report.

Currently I am not getting any columns of customer billing address & shipping address. Earlier I was able to get it.

551

Taylor Tesch

How is my Los Angeles City Bank account over by 170 if there are no duplicates and I looked everything over and everything was right?

In the book it says that it should be 47,376.64 and mine is 47,546.64 I already looked for duplicates but I don’t have any and I have looked it over 3 times

141

misha3

Where did the save button go when creating a receipt for a customer? Now the only option is to record or record and send.

No text available

GlassOnion3

Inventory for Antique Store

Hello, I have just set up quickbooks online and I have a question about tracking inventory costs and sales. Because it's an antique business I almost never have more than one of the same item. So I don't really want to have to assign each an item number. So, my question is, how do I track costs of inventory and sales of inventory properly? Thank you!

763

steve391

How do I send a text message invoice when I don't have an email address

I know I can text message the invoice but if I don't have the email address of the customer and only the phone number how can I send it

661

JohnJTS

QBO - Bank transactions not matching to billable expenses.

Hello, I am having issues with my bank transactions matching my billable expenses.It is happening with quite a few of them.For example.  I have a bank transaction dated the 17.9.25 for accommodation I was required to get for a job I went away for.  This was billable to the customer. The actual date I stayed was the 15.9.25 and was $305.47.  I created a billable expense for this and attached it to the invoice. The actual transaction on my bank account came through dated the 17.9.25 and no matter what filters and searches I do, it does not find the billable expense I created. I can not change the date on the billable expense as it needs to match the date of the job.I have unlinked the expense and tried to match it first but it still doesn't work. Can anyone help me with this issue please?  Thanks in advance.

541

judyls883

I tracked down an invoice that shows as paid, but it was not. If I try to void or delete , it wants to leave a credit on the account. How do I fix this?

No text available

281

mjhalambeck

Receipt photos not saving to photos in mobile app

a few weeks ago my receipts stop saving to photos in the mobile app

121

edells

I need to edit my tags to organize them better and delete unused ones. I can only find a way to turn them on/off in Sales form content. How do I edit them?

How do I edit my expense tag list?

151

trishjeans

New to QuickBooks. Using it to send invoices for art that I am selling… I’m confused about the PCI requirement.

No text available

161

thelittlemobilegroomingshop

asked in Taxes

I keep getting an error message when I try to get into my sales tax account. How do I clear this message?

No text available

181

asked in Account management

lammadden

what is the phone number for members services

No text available

pandjiris

One account's transactions are not displaying in my transactions to categorize. Bank account is connected successfully.

No text available

561

jlee5855

How to open recnt transactions

No text available

541

Janna1122New Member

How do you add a refund check from a vendor?

There is no outstanding invoice to apply it to. It is actually from the Franchise Tax Board.

811

Lawrence-Courtien

Anyone familiar with this error when trying to use the Stripe Connector?"The provided OAuth link is invalid. Please contact the app developer for more information."

Help with this error when trying to use the Stripe Connector please: The provided OAuth link is invalid. Please contact the app developer for more information.

281

tigerlily_bookkeeping

General inventory not showing on P&L by Customer

This is for a private events venue (weddings and the like). When we purchase general inventory (like wine), we don't know who the customer for that inventory is ultimately going to be. But I want the cost of the inventory to be associated with whichever customer does ultimately purchase it so that it appears on the P&L By Customer report. How can I do this?  If I mark the original inventory purchase as billable, it requires me to select a specific customer to be billed (which, as I said, I don't know yet).   If I don't mark the inventory item as billable when it is purchased, I can add it to a customer invoice and it adjusts the inventory valuation correctly. BUT it doesn't associate the cost of that inventory with the customer when I run the P&L.  Going back to adjust the original bill for the purchased inventory after an event (and before I create the final customer invoice) and adjusting it to reflect what portion of the inventory was

111

nhhomegrown

Why won't the shopify sales account match my actual shopify sales if i'm using the integration? It's off by various amounts each month. Thank you!

No text available

allesoundsllc

How can I pause recurring payments? I only have the menu option to "share link" under the Action column. I also do not have the menu to "unschedule" recurring payments.

I was unable to reply to my previous question, so had to post a new one. https://quickbooks.intuit.com/learn-support/en-us/payments/re-i-need-to-pause-recurring-payments-for-my-clients-for-1-month/01/1579026#M62792 Why do my menus have such different options? I'm using QBO desktop app.

531

info2268

Why do I need to do any PCI compliance

My customers only pay through the quicken book invoices. I never see any transaction information

461

jennacoleman37