QuickBooks Q&A (US)

two days ago I activated my Galaxy S23 Ultra.now my Quickbooks apps freezes on a welcome page. Yesterday I was on the phone with Quickbooks four separate times for a total of three hours. Finally the last girl said there's an upgrade problem and we don't know when it's going to be fixed.. a solution was use the Internet website on my phone. I suspect this is not true. As the first three associates did not say anything about an upgrade.is anyone else having a problem with their Galaxy S23 Ultra and the mobile app?

Dear Team, I need help. I had to move my QB for mac 2021 application over to a new drive after my macbook crashed during a failed OS update.When I open the software and the company, I see my users that I have setup but whn I try to enter my password the dialog box just shakes as in "wrong password" I have tried: 1. Restoring from backup - gives me an error saying "The Disk Image backup file could not be mounted. Either no valid password was supplied or the file is not in the right format."2. Forgot password - code sent to email is not accepted.3. I am able to open the sample company successfully. Can someone help please. Regards, Randall 

I am using quickbooks online not desktop version. I also need to advise on how to correct every employee's missing accrual for months.

I pay one of my vendors weekly by direct deposit. Once I send it, the Bill Pmt-Check shows up in PAY BILLS under vendor. Today my AP person accidently printed a non-negotiable check for this vendor when she printed checks. She didn't think she marked the vendor to be paid.How do I   1) not have this direct deposit vendor show up under vendor pay bills when already paid?                  2) set the default to NOT print later with the check when paid by direct deposit?Thank you for any insight.

I AM WONDERING WHAT DATES THEY ARE FILTERING BY WHEN USING CUSTOM DATES FOR THE "INVOICE LIST BY DATE" REPORT?

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I need to address an error code (155}) that is why I can't seem to download credit card transactions. I'm trying to download transactions. Can you help?

 I am using Quickboks Desktop Pro 2020. All of a suddent, Quickbooks is printing every check twice. I am using voucher checks. Any idea why andhow to fix it?

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My customer has 2 locations with different tax rates. A migrated invoice from QB Desktop needs to be split in two, since QB Desktop supports multi tax (2 tax rates or more on one invoice), but QB online does not support multi tax and the taxes cannot be calculated correctly or at all since the multi tax is zero, and QB Desktop calculates each tax rate from a line on the invoice.

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Is it possible to leave the Ship Date blank on a customer invoice?

Hello everyone, I am having trouble locating and deleting a customer credit that should not exist in QB.  Basically, every time I create a new invoice for this customer, a pop up shows up saying that the customer has a credit and asking whether it should be applied.  However, no credit memo exists for this customer.  So, it appears that QB thinks the customer has a credit, even though there is no credit memo.  The amount of the credits are very specific (i.e., $413.24 and $216.00), and I am able to locate the invoices and payments that have those amounts (i.e., the invoice was issued and the payments were received).  They appear to be correctly recorded in QB as having been received and "paid," so I have no idea from where these duplicate payment credits are stored in QB.  Furthermore, the bank account balance reconciles with QB, so I know there is no "double deposit" that would account for these credits.   So, questions: (1)

Can I set a future date to send invoices?

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I have seen in videos they have the "Edit Quickbooks records and sync back" I do not see this option.

I am trying to see who viewed the estimate. The log seems to note when I view it as well as when the client views it.. I want to know who has viewed it but it doesnt differentiate.

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This question is in relation to assigning roles, specifically Projects. We are in the testing phase of QuickBooks Online Advanced with plans to covert from Desktop in a month or so. I as a Company Admin have access to everything including Projects. The issue I am having is assigning permissions to Projects for other employees. I have gone under Settings and Manage Users and see permission sections for Sales, Expenses, etc. but I do not see a section for Projects. I have two employees who need access to Projects to create Projects and Project Estimates but I am unsure where to grant them this access. It's probably right in front of me and I just can't see it. This is probably related but from the dashboard if I click on Create, I get columns with Customers, Vendors and Projects while these two employees just get Customers and Vendors. Any guidance in pointing me in the right direction would be appreciated, 

The zoom option only works in 25% intervals. I would like to have it at 90%, is there a way to do this so that I can see my entire page while working on the customization?