QuickBooks Q&A

My client has QBO Payroll Premium. We haven't worked with the payroll module before. Intuit says that the e-file is included as is contractors who download their own 1099 but "fees apply" if we want Intuit to print and mail the 1099s to contractors and vendors. I've spent 2 days trying to find out the cost per vendor is. Does anybody know? We'll have around 30 contractors and vendors.

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Each of the past three or four years, the W-2s generated by QuickBooks Desktop have added a second state line for the same state (Utah).  One line has the correct gross wage amount and state tax withholding amount.  The second line (actually, showing as the first line in Box 15) shows an amount between and 7 and 10% of each employee's state wages and reports no withholding amount. In past years, as well as this year, I will edit each W-2 (fortunately there are only six) to remove the extra line.It would be great if QuickBooks actually created accurate W-2s. Let me know if you know of a solution. Thanks 

The Change Item Prices feature in Advanced Pricing isn’t working correctly for fractional item prices.For example, I have items priced at $0.01560 per piece. When I use Change Item Prices to increase the price by 10%, QuickBooks changes the price to $0.02 instead of $0.01716.What makes this even stranger is that there’s an option to turn off rounding, and the “Round up to nearest” setting even lets you choose a rounding increment like $0.01. So why is it rounding to the nearest cent when rounding is supposedly disabled especially when QuickBooks clearly supports pricing out to five decimal places (0.00001)?This feels like another poorly thought-out implementation in QuickBooks.

each year I pay a one time lump sum payment into my solo401k and I call quickbooks payroll to have them record it on my W2 but each year they get it wrong and screw it up, I finally talked to someone who sounds like they know what they're talking about and he has me run a new payroll, set hours worked to zero so no additional wages are paid, we calculate out the tax and set it to net zero then record the 401k deductions on the check and submit the payroll. He sent me an article to do it on my own in the future and I thought I finally had this issue resolved. Then... checking my bank account I see quickbooks took out $5,000 as a tax so I called support to see why and they say it was the payroll that I ran to record my 401k contribution.  I'm not sure why there would be additional tax owed as there was no additional wages. This 401k contribution was coming from wages that were already paid and taxes previously in the year, I was simply moving the money to the 401k account and needed

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Also, I need to correct the mailed ones. Any help?

I’ve been a client for 4 years and in Sept 2025 I canceled my monthly subscription to self employed app through app and opted for a yearly subscription and haven’t had access since. Apple says it’s a problem on the Intuit end as they show I’m fully paid through Aug 2026. Please help as it’s tax time and I have to input a lot of data for tax season 

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We sell kitchens, bathrooms, furniture, decor, substrates... I might have an entire room on an estimate. The items never all come from the same vendor. In desktop I used to be able to select which lines went to the purchase order I was creating. It appears that QuickBooks Online does not have this functionality. Can somebody help me find it? If I have to copy all then delete elements every time, that's a massive inefficiency that QBO needs to remedy...

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Then all of a sudden too much later her payment failed

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Why hasn't the money been credited to my bank account?

Our markups are not the same on every product. I need to show a column for cost, MPN, vendor for EACH line. I need these columns NOT to print to estimate for client to see. QuickBooks Desktop had this functionality but QBO seems not too. This lack of function costs us lots of time.

They originally sent the first bill to a wrong email address and, when I corrected their mistake, they said they would have to reprocess the order so I would be charged twice, but I would receive a refund within 3-5 business days for the first charge. Every time I try to contact them about it, I am always left waiting for over an hour before I have to give up because I have to go to my next job. Is there an email or anything that I can contact so I don’t have to sit on hold for hours?

I would like to see the exact charges for credit card & bank payments, including the corresponding transactions

My client worked in her QB on Christmas Eve with no problems. On Tuesday, Dec. 30, 2026 when she went to open her company, she got the message, "QuickBooks Desktop needs to update your company file." Soon after responding "Yes",  this message appeared: "We can't continue updating your company file, because we've lost the connection to it." (Lost connection? This installation is on a standalone computer.) She spent 4 1/2 hours with Intuit Support, who couldn't determine the problem. We spent additional hours on the phone with Intuit Support, with no resolution. However, we were solicited to upgrade to Enterprise version, with no suggestion of how this might help. We also were solicited to send the company file out for repair. This, in spite of the fact that the many copies of the company file going back months all experienced the same problem within this updated program. I took an entirely different computer, fresh install of Windows 11 Pro, fresh install of QB

I just spent an hour and a half with a very nice support person, HOWEVER Be aware that your MN Sick time does NOT stop at 48 hours if an employee has used some of the Sick hours.  I have an employee that is at 50+hours because he used 16 hours.  The accrual is ONLY looking at what is available.  Should be a simple IF Available + Used is >= to 48 STOP ACCRUING.  The programmers are supposed to be looking into this.  I have over 100 employees that I now need to watch each payroll if they go over the 48 hours.Let's hope they can fix this quickly.  If they don't they are going to be a lot of MN people calling support.

Ok, I said it.  Who is with me?  This is supposed to be an "enterprise" level platform but constantly having to go into single user mode makes it not even qualify as a small business product.  I can't imagine if we were really enterprise with 50 users.  What would I do?  Page over the loudspeakers.  "Hey, everyone please stop and exit Quickbooks so I can go into single user mode to change a simple preference".  All I want to do in this case is turn off auto-apply bill credits.  I can't even do that because one of the sales guys left his computer on with QB running so I have to wait for him to come in.  SOOOO FRUSTRATING.  It's 2026, QB needs to fix this.

I have an employee with a loan he is making payments each pay day and his paycheck stub shows his balance each time.   His loan balance did not roll over on his January paycheck.  

I pay my employees overtime after 8 hours in a day, not just after 40 hours. Also, I pay overtime on Saturdays and double time on Sundays. Will QuickBooks know that if they did not work 40 regular hours in a week but worked more than 8 hours on a day meaning they got overtime, that they will not have qualified overtime for tax reporting.  For example:Jon works 24 hours total Sunday to Saturday. But of that 24 hours he was paid 4 hours overtime (which we use the programmed hourly rate, overtime, and double time in QB). Will QB know that since they did not hit 40 regular hours this pay period, the 4 hours of oI pay my employees overtime after 8 hours in a day, not just after 40 hours. Also, I pay overtime on Saturdays and double time on Sundays. Will QuickBooks know that if they did not work 40 regular hours in a week but worked more than 8 hours on a day meaning they got overtime, that they will not have qualified overtime for tax reporting.