QuickBooks Q&A

How to add logo to Purchase Order?

Hello,I received and paid a QuickBooks invoice using the Pay Now button.The transaction was processed, and my card statement shows the merchant name “Atlantic International Technology Inc.”However, the seller says they did not receive the payment.Can you please confirm the transaction details and whether this payment has been deposited to the seller’s account?Transaction ID: (removed transaction ID)Payment amount: 2400 dollarsPayment date: 10/30/2025Invoice number: (removed invoice number)Please give me an answer.

I can’t snap pictures of a receipt. I can’t see when customers are paid. Nothing will load. Why am I paying money for an app that doesn’t work

This slowdown occurs when I'm trying to add a customer account that has a lot of sub-customers.

QB 2024 - Desktop Pro - Sending Forms - Company Preferences - Basic Invoice - Is there a way to add into the Subject line the Job Name as a variable for a Customer.  Currently it shows"Invoice <NUM> from my Company Name"I would like it to include"Invoice <NUM> - Kitchen Remodel"  The job name should be a variable but it's not listed.  I hate having to have to type it in.

I am using quickbooks online desktop version.  When I print an invoice it brings up another window with the invoice and I have to print it from there to adobe.  Is there a way to skip this middle step?  Can it just print to Adobe?

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I have a customer who has another individual who would like to share in payments to their account. How do I add this secondary payer?

I am looking to input credit card accounts and their charges manually (it's a small biz) but every help topic seems to refer to a different version of QB and tells me to click on tabs that don't exist in Solopreneur. I appreciate any help.

I spent close to an hour working on an invoice and without my knowing Intuit signed me out. When I logged back in all of my work on the invoice was gone!!

All of my employee pay slips are not sending out to them, they keep bouncing back any suggestions?      

Where has all my data gone? My name is displayed, all my data has gone from the mobile app   There is no data in my app

App not working

My company uses an ERP system called Epicor/BisTrack.  This system manages all Inventory and AR transactions via journal entry upload. When this system went live, I was told by the implementation team to create a second AR account under Other Current Assets; then credit each open invoice in the AR account in QBO to move open invoices to the new account on the Balance Sheet so that the QBO AR account is $0.00.  All AR is housed within Epicor/Bistrack. We have decided to terminate our contract with Epicor/BisTrack and now I am trying to figure out how to get our open AR out of the Epicor AR account and back into the Accounts Receivable (A/R) account on the balance sheet.  The problem is, I need the AR transactions to age correctly for our Line of Credit with the bank and I don't want to affect COGS as it has all been accounted for. Any suggestions?? Thank you!

I would like to save a previous invoice as a Memorized Estimate to use in the future for clients with similar circumstances. Is this possible? All of the answers I see do not allow an easy conversion from Invoice to Memorized Estimate. 

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I used to be able to print my worksheet and go file on the state site. I can't find it anymore. Please help.

I want to upload a csv invoice file. The Import Data option is not working.

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