QuickBooks Q&A

i need the time spend on my clients and dont see such a feature

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When I renewed my payment method the information has not come back. Mileage, invoices estimates and customer information is all gone

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Hello,Could someone please tell me how to find the tap to create a customer type? I have QB online plus, but after the page upgrade, the customer type tap disappeared from the top right of the page under customer.

I haven’t been able to login to the mobile app since 10/25. Desktop version is working.

How do I talk to somebody now about my account?

Greetings, I have Enterprise Solutions 24.0.  I also have 11 locations in three states.  Each location either produces or accesses its A/R.  Nothing else.  When QB was affordable, I didn't mind paying for each location to have its own license.  That has no longer become viable.  I really need help using Enterprise to reduce the number of licenses I need.

one business with 5 locations and i keep the sales separate using 5 different email log in to each location

Is there any setting that I need to adjust in order to accomplish this? I don't get an error when I try to import this J/E...rather, when I am on the column header mapping screen and click the green "Next" button...nothing happens. Thank you for any guidance you can provide!

Hello, I help with IT at my place of work and I am trying to figure out what might be going on. We use Quickbooks Enterprise 14, and it has been working fine until recently. Now, when we write a check and go to print it or save the entry, the program pauses and the mouse cursor shows the "busy" icon for 5 seconds or so every time. When our accountant is doing bank rec at the end of the month, this extra time adds up and becomes annoying. I tried re-installing Quickbooks but it didn't make a difference. (I was going to reinstall Windows fresh, but it dawned on me that it doesn't seem to be affecting other programs.) What do you think could be the culprit?

I have been having this issue for the entire year of 2025. QB can't file our quarterly taxes due to an incorrect employer PFML.(STATE TAXES)  I have sent in tax resolutions, done chats, done phone calls. Nothing as worked. No one in the tax department is reachable. I have done screen shares and had QB support look at our rates. They tell me they are correct and that they will be able to file our quarterly taxes. Then 5 days before they are do I get the email that they can't file for us due to the "incorrect" amounts. No one can tell me where the amount is incorrect. They keep telling me to get with a tax specialist. I've done this. They tell me to call the state. I have done this. It is not the state rejecting QB trying to file our quarterly taxes. We have the assisted payroll and QB filing these forms is included in the price we pay for this service. QB can do all of our deposits and everything else for our quarterly taxes except file the forms. Which is not a simple thing to try

Just trying to better unsderstand the integration between QBO and Mailchimp. We are an HOA and when a proetery sells, we inactivate the current Customer record and create a new one. We need to ensure that the email that was associated with the now inactive Customer gets deleted from Mailchimp.

In QuickBooks Desktop, I've put credit card rebates in an income account, but then they are on the nonprofit Statement of Financial Income and Expense (P&L statement). I'd rather use a contra account as a subaccount of the credit card account because it's really not income. I tried setting up such an account, but using the Credit Card refund form, I got unwanted offsetting entries. Short of making a journal entry, what am I doing wrong?

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Customers have complained that the new invoice email format does not show the invoice due date. This is a terrible formatting change and customers are asking that it go back to the old version which clearly stated the invoice balance, due date, and if it was past due. We also can't change the first line of the email from saying "Your invoice is ready!" which is very annoying since that sounds completely unprofessional and is absolutely NOT what our company wrote as the email message. Thankfully that was the last straw for our team to unsubscribe from QBO.  In the meantime we still need to get paid for pending invoices and the emails no longer showing the customers the due date or if their invoice is past due is stalling our AR processes. Please fix the invoice emails ASAP

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the number listed to text and call are not ours

We are an S-corp. My husband and I are the only shareholders. We loaned our company personal money for a fixed asset (truck), but not for the whole amount. (Yes, I am aware of the pros/cons of this and am applying interest to our loan).  Details:1. Fixed Asset (Construction Equipment:Truck) purchase price: $20,000.2. Two deposits of personal funds into company checking: $10,000 and $8,000.3. Two withdrawals for cashier's checks from company checking: $10,000 and $10,000.  What I have done (mostly incorrectly I'm sure):  1. Created the Fixed Asset under Construction Equipment:Construction Equip-Truck. 2. Created a Long-Term Liability Accounta. Name: "Loan for Truck" b. Detail: Shareholder Note Payable c. Amount: $18,0003. Created a Journal Entry to "Set up Truck Loan" as follows: a. Construction Equipment:Truck b. DEBIT $18,000, Loan for Truck b. CREDIT $18,000, Used account SHAREHOLDER DISTRIBUTION 1 for the two deposits5. Use

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The created by tab just lists the company name now, not the individual submitter. It used to show the employee. Is there a way to change this?

Hi all, Can i print General ledger report without showing today's date as the print date? Thank you!

Hello - we use QB Enterprise, remote hosted.  When my employee logs into QB, it is asking him to log into the Intuit account, as it does periodically.  I don't want to give him my (admin) login, and I am not available when he logs in due to time differences or other factors.  Can he log in with the Intuit account he had to set up when I added him as a user?  When I'm logged into my Intuit account (which is the admin), I don't see him listed there.

On August 14 I received a QuickBooks email saying I must upload a Business Certificate of Good Standing due to federal regulatory requirements. It warns my account may be closed if I do not upload by August 28. This became a top priority for me and I obtained the document the same day and tried to upload it to my case. The upload fails. I tried multiple file types and devices. No luck. It's very clearly a QB bug. I call Quickbooks support: Rep #1 spent 30 minutes troubleshooting, then escalated.Rep #2 screen-shared and repeated the same steps. Same failure. Rep #2 said the problem was on QuickBooks’ side and that I would receive a new case number within 48 hours.Five days later I still had no case number, so I have my bookkeeper call since I am swamped. Turns out, the previous support team did not follow through on issuing me a new case number, so now we were back at square one. Support had my bookkeeper spend ~90 minutes repeating the SAME upload steps, even after she explai

I love the balance forward feature but there has to be a way to choose the invoices to connect to the balance or have the date change like its supposed to.