QuickBooks Q&A

I checked settings for my company address and it is correct. I did not attempt to update our address.

I bought a piece of equipment in 2023 and took a 179 deduction on it.  I entered the asset under fixed assets and created a accumulated depreciation account for that asset and entered the depreciation.  The balance sheet was fine I and had no problem with TurboTax balancing with my QuickBooks.  Now this year my QBO balance sheet shows a negative number under retained earnings that is the exact amount of the depreciation took from the equipment purchase in 2023.  The asset portion of the QBO balance sheet shows the asset with the price I paid and the accumulated depreciation.  The balance sheet balances in QBO but I don't understand why the retained earnings has the negative amount and I can't get TurboTax balance sheet to balance.  Any help is greatly appreciated since I have waited until the last minute, again, to finish my business taxes.  

Hello,  I have one employee that received the invite to access their pay stubs but is getting an error when trying to sign in. They do have an account to file their taxes under the same email? Is it one account?  Thanks, CK18

I inadvertently applied sales tax to an invoice from the first quarter of this year for an exempt corporate client. The client has not paid the invoice because they want me to send an invoice that doesn't include the sales tax. Since I have already submitted sales tax to the state for that quarter, I cannot simply remove the sales tax from the existing invoice. The only thing I can think of is to create a credit memo for the sales tax, but I don't know how to set up the service item. Can anyone help me resolve my problem?  FYI... I am not a bookkeeper or an accountant. I am a small business owner and I do my own bookkeeping.

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I want to see if my accountant has accessed my records at all in the past 6 weeks. Is there a way to see the accountant's activity log?

new credit card # for mothly payments for QB

How do i reach real customer service support? This is the worst set up and my account has fraud invoices.

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I upgraded to desktop 2024 MAC last year. I DID NOT want to have to worry about annual renewals since I have a small single user real estate business and do not need the online version.  I cancelled the close to $1000 renewal figuring I could continue operating my quick books for a couple of years , then update if I felt it was needed.  I have been shocked to find out that my QB is no longer operational--I cannot print checks or add items into the register!  What's going on?

I had to clear my search engine and not my quickbooks online will not open 

I did what the instructions said to do for downloading older statements. The first account I tried was for Bank of America credit card. It requires that I do one month at a time so I picked December 2024 (since I already have everthing from Ja 2025 on. I chose Microsoft Excel format which renders a CSV files. According to the instructions, that's what is need - CSV. But I get a file upload error trying to bring it into QB.

We want to create specific server which will send requests to QuickBooks API and want to set outbound traffic only to QuickBooks. Where can we get the list of IPs? Thanks

When I create a parent customer like ABC Partners, Inc. and a sub customer like 123 Main Street, I would like to automatically print the sub customer's info on the sales receipt. Is there a way to set up sales receipt forms to do that?  I am especially interested in hearing back from other QBO users, not just QBO employees. 

I have found no recent conversations about this since last February.   My admin has created several customized invoice templates according to client specifications.  I have standard user-limited (customers & vendors) access.  [At least that is what it looks like].  When I create a new invoice I cannot see any option to choose a saved customized invoice template.  This is a vital issue as I handle all A/R except payment receipts.    I have tried this in the desktop app and in the web browser Chrome; all cache and memory have been cleared.Has there been any resolution to this problem?  If this option is still limited to admin-level users it shows IMO a clear lack of understanding of common small business workflow.  

Is anyone else getting super annoyed with these two versions of pages like the accounting pages, banking pages, report pages??? When will QuickBooks just have one that works?  I have tried both new and older version of pages and they both have glitches and issues.  Example, the banking page added a transaction into the bank register, went into the "categorized" tab but doesn't show up in the register and made my accounts not reconcile at end of month.  Reports, is missing information randomly, doesn't happen every time so hard to have it fixed, just doesn't display all the transactions and columns sometimes.  The new pages honestly don't offer anything accept you have to learn how to use the platform and the annoying inaccurate AI suggestions that I need to be able to turn off because it is so wrong.  If Intuit QuickBooks would just get the new version out so all these glitches will go away it would be great!!!  They have been dragging it out for

How do I get rid of the new invoice format?

We would like to enter Bills into QB Online using the Import feature, but I can't figure out how to do that.  We are using QB Online Plus.This QB Online article (August, 2023) explains how, but the steps to follow to not match what I'm seeing on my end. https://quickbooks.intuit.com/learn-support/global/import-transactions/import-your-bills-in-quickbooks-online/01/1015015#M34 Specifically, the article suggests... Step 2: Upload your CSV fileGo to Settings ⚙️ and select Import data.Select Bills. However, when I click Settings and select Import data, the only options are these [See attached screen grab]Bank DataCustomersVendorsChart of AccountsProducts and ServicesInvoices The QB Online article suggests I should see Bills as an option, but I don't.What am I missing? Thank you for anyone's guidance who can offer it. Warm regards,- Jonathan

I've disconnected the CC and reconnected several times and selected 2025 transactions to download but only "grabs" the single month. Any way to resolve this?

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I have two vehicles currently saved in Quickbooks, one is primary, one is an old car I sold a couple years ago. I have sold the "primary" car this year and got a different one at the start of the year. I've tried to 'add vehicle' - didn't work. I tried to just edit the old car's details to the new one, that didn't work either. Does Quickbooks Self-Employed not work anymore?

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Why does QB milage tracking require location tracking "Always" as opposed to when app is active?Relatedly, why does this app require physical activity?Lastly, even though I begrudgingly agreed to these stipulations, I pressed the "Start" button on the milage screen, and nothing happens.