QuickBooks Q&A

Why cant I see the complete Audit Log After discpvering a fraudulant QB Online Account created in my Business' name. and linked to my bank accounts? I finally got the CPA (Primary Admin) removed after sending in all the documents that were requested. But now the Audit Log is mostly blank. There are entries, but after clicking on "view", nothing is there, not even a date. This is not helping me resolve this identity theft nightmare.. Please help

Dear Intuit Support Team,I hope this message finds you well.I am writing to report a critical issue that has arisen due to the recent national currency change in Curaçao and Sint Maarten. Our local currency has officially transitioned from the Netherlands Antillean Guilder (ANG) to the Caribbean Guilder (XCG). This change impacts all financial transactions, reporting, and accounting within our business environment.We currently use QuickBooks Desktop for our financial administration, and we have encountered the following major challenges: Issue DescriptionXCG Not Available in QuickBooks Desktop:In the Edit > Preferences > Multiple Currencies section, the new currency XCG is not listed as an available currency.As a result, we are unable to switch our home currency from ANG to XCG within our existing company file setup.Currency Change Restriction:QuickBooks Desktop does not currently allow changing the home currency of an existing company file once it has been set.The only work

I have a receipt in my drawer that may have already been enter as a journal entry. I need to confirm entry

These are all for entries that are listed as changes made by either "System Administrator" or "Online Banking administrator"

I am attempting to sort through an audit log after a CPA commited fraud, created checks, deleted entries, deposits etc.... When I try to click view on Audit Log entry, the user changes and is different then what the first log stated. Why is this? Was the CPA able to manipulate the audit log?

Hi, I have some employees who want to be paid over 26 pay periods and some who want to be paid over 20 pay periods (we're a small private pre-school that operates 10 months of the year). Is there a way to change this? Quickbooks currently assumes everyone is on the automatic 26 period schedule. Thanks

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every time I do anything... pop up asking for feedback. Sooooooooooo annoying. I 'm busy! I don't have time for this crap

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how do i unhide the balance due on invoices...

Hi, I have a QB file on my computer for a lock and key company.  They run everything through Square, and I had successfully downloaded a 3rd part sync program called Commerce Sync to download all invoices and payments. It was working beautifully until August 8th. On that date, a completely different sync program for another company, had to log into my computer to fix their sync with QB 2024.  They said they had to update the QB certificate in order for their sync to work. Ever since then, I have not been able to get Commerce Sync to work.I have been the phone with Commerce Sync of course.They have looked at logs and cannot find anything wrong on their end. At their suggestion, I uninstalled Commerce Sync App.  Now, when I try to reinstall, it tells me that QB isn't open, when it actually is. So now, I can't install it at all.I have tried running both programs set as Administrator. I am so frustrated and don't know what to do.  A Any suggestions would be re

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I have QB Solopreneur... I don't have ANY categories to use for Business Income. I was only able to use "Other Income" and I don't see any feature to let me create a brand new category for this. I am an independent contractor and I don't see a way to categorize my payments into my linked bank account as Business Income. How am I supposed to use QB SP to help calculate my QTRLY Tax obligations??? When I go to Taxes, Income Tax, and then select Tax Estimates t the top, it shows my payment as income however Income tax and Self Employment tax ar not getting calculated. Both show as zero.

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Why am I unable to save an added check?

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Why would corrections, updates, and new entries not occuring?

I was trying to view a previous reconciled transaction. I made literally no adjustments to it and even pressed revert. However, it will not close. It says "Warning this account is the wrong type for this field. Please enter a different account of the appropriate type for this field".I am in the CC register. I tried deleting that particular transaction but then the same thing happened to the following. I can't exit QB at all.Help! 

Just a general complain/question. When I use the feedback feature inside of QBO I get the email saying thanks for the feedback, but I never hear anything back at all after that. What's up with that? I'd at least like to get a couple of emails back asking for more details about what feedback I sent in.