QuickBooks Q&A

It's difficult to reach QuickBooks for support

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Hello, I need help making my invoices look decent.  I use the Airy template and added my logo.  The light shaded areas of the subtotals, etc are so light they are hardly readable.  Also, anywhere in the QB invoice editor, the largest font is 12pt.   I have several older customers that can hardly read my invoices.  So embarrassing.  The invoices I created years ago in Excel were 100x better!Why is the invoice customization tool so basic that we cannot go bigger than 12pt or make features bold if we want to?  Is this not 2025??

The payment was set up for direct deposit two days ago, and this morning I realized that it was originally linked to a bank account that I no longer have. Is there a way to reroute the payment?

Why are payments from my invoice declined?

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I've followed instructions for migrating file from QB for Mac 2020 to Online - until the step of restoring file in QB for Windows software on a PC. I don't have either. PLEASE tell me there are options or services. We are a small non-profit with limited funds.

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How to enter a simple deposit in the new platform

I am selecting the action drop down. I am selecting mark as paid. In my list of Invoices, this invoice does not show paid. It still counts down and has gone past due. I thought I forgot to mark it as paid. I did it again and get an error message. This error message says - Transaction type Invoice: 1000000201 with a dismiss button. This is not my invoice number.

We just started using QB credit card reader to process in person sales in the last two weeks.  We are having a problem that when we process a sale all is fine, but when we check sales at the end of the day on our desktop using QB Online, the sales tax field is not populating the field that was used when the card was processed.  I have been able to manually change most at the end of each day, but a couple have refused to allow me to change the Sale Tax Rate field as it states that the card has been processed and deposited!  The biggest issue with this is that my end of the month reports for Sales Tax liability is no screwed up as the reporting sales tax field is showing "Automated based upon location"!  This maddening and after 3 long phone calls with QB support they tell me that there is no solution to this issue!  Are we the only people dealing with this nonsense?

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I have the Connect to Square app and set to summary transfers vs individual sales.  when the transfer is uploaded into QB, it dumps the cash total into a clearing account.  it does not break out sales, taxes and fees.   How do I change this to work correctly?

I inherited an incorrect account balance and I don't know how to fix it. There are incorrect entries going back to last year. I want to clean out the account and make it the correct balance.  Thanks!

I feel like I shouldn't be stuck with the product for the month when I asked for a refund as soon as I was charged.

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Modify invoice so it will be 2 pages.

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All other credit card accounts are correct except the one I pay with SPENDTRACK and it deducts the payment, shows it as a charge, and when I exclude it or try to add CC Credit it does a double entry and charges one entry and credits the other. How do I fix this?

From our start with QBO in 2023 until 1/2/2025, I received an email when a customer paid their invoice (QBO invoice and merchant service payment). It is recorded on the Invoices tab and of course deposits as it should, but I used the payment notification email to confirm with the customer. It was easy. Suddenly and no changes to anything - after 1/2/2025 I don't get these anymore. Except I got ONE randomly in April 2025, and none since. I have reported twice with QBO support - no response. I can find nothing in the Help Search. Anybody have any ideas?

I received small micro-deposits from Intuit and need to know which service initiated them