QuickBooks Q&A

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Any help appreciated.  doesn't matter which package i select, same error.  tried with 2nd sandbox company in the list and same error.  You can't add QuickBooks Online Essentials to Sandbox Company US 91eb with your existing subscription. Try another company or contact customer support for help. 

We currently have QuickBooks Desktop Premier Plus Contractor Edition and need to upgrade to the 2024 version. We called customer service and the representative informed us we only have untill april 30th and will no longer be supported.  Is this true?We received an email that says we have until 05/31/2026 to upgrade. I want to confirm—can we just upgrade to 2024 and continue using everything as normal without affecting our company file or subscription? What is the best way to upgrade—assuming we are still able?  I don't believe what the representative told us or she maybe was confused. Any guidance would be appreciated.

My firm uses the migration tool to create annual backup copies of our non-advanced online clients; I have been doing this for three years with no issue. Last week, I couldn't get the migration tool to work - I uninstalled and installed several times, used the tool hub but kept getting the "1009 internal error: unknown exception". Finally, I contacted Intuit and was directed to Data Services, a case number was created, and they had to do the migration on the back end. They could not figure out why the migration tool was not working, and I was told that I may have to go through data services each time. We have over 20 online clients. Having to go through data services over 20 times just to create backups of clients’ files is absurd. There must be a way to fix my migration tool. Or another way to create backups of non-advanced online client files. 

How can I charge the payment fees to the customers if they're paying by credit card or ACH using QBO? Is there no option in QB that it will add up if customer decides to pay by credit card or ACH?

Every time I have tried to get support I have hung on the phone for an hour with no result. It's just laughable. One more month and then I'm moving to Xero. Cant wait.

I have all my records on quickbooks 2003. After latest Windows update, my 64 bit pc will not work with the 32 bit 2003 upgrade from qb 2000.  Is there a way to make my Windows pc use quickbooks 2003 as it did three weeks ago?  Can I update the saved data (on thumb drive) to appear if I upgrade to a much later qb version?

Hello, I have just moved from Quickbooks Desktop Pro to Quickbooks Online Essentials. I need to make some changes in QBO. I would like a backup so if things go bad I can go back to my previous instance. Will someone tell me how to do this? Thanks, Craig

I have been able to do in the recent weeks but all of the sudden I get a message that says not available at those tim

A Pay Invoice button started appearing on our invoice PDFs in QuickBooks Online. We made no changes. How do we stop this from showing up on our invoices? We have not signed up for QB Payments. We have not activated "Accept online payments". If you click this button on the PDF it goes to a page that says "Looking for a way to pay?" etc. I don't want my customers to go to this link and get confused on how they should pay us. I would like this button to go away. Thank you. 

My account has been taken over by a hacker it has been days and I have not gotten help by Quickbooks.   I need control of my account restored who do I call?

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employee is added in QB, no link to invite her to workforce.

It shows that it has uploaded and filtered out some transactions that are duplicate, but none of the new records are reflected in my transaction view.

As of Friday MAR27 shipping manager can only be used by admins, who decided this was a good idea? Why was there no warning? Please roll this back.

We are currently using Minute7 to import employee time and expenses into QuickBooks Online payroll. We would like to transition to using Transaction Pro or another app for these imports and need guidance to ensure the process works correctly.The ask:Time entries: Include hours worked and assigned classes/projects for each employee.Expenses: Currently appear on the employee payroll tab and are reimbursed as part of payroll. Each employee is set up as a vendor, but the expenses should be paid as part of the net payroll direct deposit along with their wages.Both time and expenses should appear correctly on the payslip and be included in the same net bank payment for the employee.

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Why cant I delete a company from my user login account

Where do I find the Quarterly Federal tax forms?

I worked with a QB expert to correct our mapping of our PFML and get it correctly flowing into our liabilities. He then had me recreate paychecks with the correct deductions as some were incorrect (so our w-2's0 would reflect correct information). After recreating, he had me delete the checks that were already reconciled in January and February and now the deleted checks are showing in the previous reconciliation discrepancy report, and the recreated checks (not resubmitted for payroll- just corrected so our w-2's will reflect correctly) are showing unreconciled in the reconciliation detail.  Now my check register is completely off dollar wise! I am trying to figure out the best way to get everything corrected. Should un-reconcile the previous months and reconcile the recreated checks or is there a better and more efficient way to get everything back so my check register is correct? Or what are the best steps. I tried to reach back to the person helping me and have not gotten a re

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how to reactivate payroll account