QuickBooks Q&A

My app will not process receipt photos like it used to. Sometimes it will upload them, and sometimes it will not. I’ve never had this problem prior to the update a couple months ago then when I go to QuickBooks online, it will not match up my receipts to the transactions. Though all the information is correct. It’s very frustrating.

Is anyone else having issues with how the payment links now showing ALL invoices under that account and not only that, have them ALL PRE-SELECTED for payment?  People (especially used to just clicking the link to pay their invoice) are very confused, paying invoices that they don't intend to pay.  They don't realize they have to UNCHECK everyone else's invoices.  So, uncheck 100 invoices to pay your $6.80 invoice.  They click the link to their invoice and it says they over over $1K and not their $6.80 and they have a heart attack!  I called QB and they say that's how it's intended to work.  I feel like it's unethical to try and trick people into paying invoices they don't intend to pay.  I have already issues a refund today for a client that paid an invoice they didn't mean to and they only had 2 invoices in the account.  The other one was sent through AP.  Thankfully, I noticed it right away and knew she didn't mean to pay the other one and

I'm getting all of my transactions categorized for taxes but I'm missing the last few months, and now I doubting the rest of the transactions accuracy. Do I have to cross-check every single transaction? Isn't that what I'm paying quickbooks for? 🤨

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I keep getting phone calls telling me they are from Intuit.   Hi, this is Clara calling from Intuit Support. This calling with regards to your books is we are receiving a from account that your quickbook internal updates is not unable to receiving all the data updates and is not into IT server and your file size has been exceed the limit of your software, which may result in that the damages Enter your company files in order to diagnose and pick the issues. Please give us a call back on this number. It is [phone number removed]. And the extension number is 1 2 zero. And my name is Clara and this call is very important for you. Thank you, have a good day.   I have not responded as I think it's a scam. Can you tell me if Intuit is having this problem? 

Setting up a new computer for one of my employees, I installed QBE 24 and ran the update and it updated to version R19_30 or R19P.  All of my others are R18_67 or R18P.  I checked the whats new / release notes page and it does not show R19.  It says I need to update my database so obviously there are some significant changes but no idea what.  Hello QB?  We need info ifyou are going to push our a new version. 

I am trying to set up payroll.  Everything is done with the exception of payroll history.  When I try to go in and add it, I get a message that says "Somethings Wrong" check back later.  I have been dealing with this for a week and noone can figure it out.  Anyone have this problem?

Recently, I can't login to my QuickBooks without being inundated with popups that appear at the bottom of the screen. This has made the task of doing accounting that much more tedious, as the pop-ups always appear right on top of where I need to see information. Please help!

My qb for my business checking for some reason is missing Jan and Feb 2025. As advised by this group I downloaded and imported the two statements from my bank but they still don't show up in qb. After I imported there was a message that I now needed to accept the transactions, but I did not see a method of doing that. Thanks

What is up with this?  I called tech support and they said there was a known issue and they were working on it and that he would email me once complete.  I did not get a warm and fuzzy feeling from that call that this was accurate info or that I would get a email or that it would just start working again. Anyone else having issues? 

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We are using QuickBooks reports to export invoice and bill data. We observed that the “Modified On” field in the exported report does not match the actual payment date.For example:Payment is made on a specific date (visible correctly in invoice details)But the same time after payment, “Modified On” field shows an earlier date and timeWe would like to understand:What exactly does the “Modified On” field represent in reports?Does it update when a payment is applied to an invoice or bill?Is there any report that provides Payment Date along with Invoice/Bill Number in a single export?This is important for us to correctly sync payment data with our system.

the contractor can't figure out how to add themselves after invite was sent. They emailed info to me but now I don't see a way to add it to their account under documents.

Normally my payments are processed and deposited overnight. If they pay before noon or they process within 2 days and are available then if they pay afternoon what would be the reason that they would put the same payments on hold?

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Hi, I’ve recently switched from QBD to QBO but have had a prior subscription to online payroll. Unfortunately in the process they messed up and gave me two different companies and now I have two separate payroll accounts. My question is if it would be best to just retain the two accounts till year end and start fresh with the combined payroll and online account for 2027 payroll. Or to manually transfer the current 2026 payroll to the new account. I dont want to do this because I want the totals to match perfectly. However I want to make sure that waiting 9 months to start payroll won’t affect my current account as well. Any insight is appreciated. 

Trying to bundle 10 or more client expenses into one line item. Help says you can do so by adding a bundle line item which I did but I can't seem to figure out how to add them to the bundle feature.

Necesito ayuda

I have a customer GHUC with sub-customers or jobs as GHUC Spring.  (See attachment).  My accountant is telling me that I need to make the sub-customer a seperate customer for the sales tax settings to be correct. Is there a way to do this without creating a whole new customer per location?   Thank you in advance!

I am having a difficult time creating a report in QB Online that is similar to the Job Profitability Detail report from QB Desktop. I need to be able to see each of my products/services with the costs and revenue displayed.

I am new to QB online. We only operate in Indiana, but my Payroll Tax Center keeps telling me Wisconsin reports are due. We had an employee that lived in WI, who terminated 8 years ago.

Please contact me!!!!