QuickBooks Q&A

For example when a rule is set up, it will then change to the category to a different account. If I amend things which QB incorrectly categorises as expenses ( which I have had no trouble with amending in the past) they will just remain as expenses which throws everything off.

*InvoiceNo *Customer *InvoiceDate *DueDate Terms Location Memo Item(Product/Service) ItemDescription ItemQuantity ItemRate *ItemAmount *ItemTaxCode ItemTaxAmount - this is what in your journal, I need to add the team when uploading client invoices which is not on your template. where should it be added?

I have to add expenses through Transactions and not sure if this is the right way as I don't have a supplier to put against it.

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Bank statements can be downloaded in PDF format only

So quickbooks are only sharing their MTD platforms to practice n within QB and we are not able to submit to HMRC ? I have signed up to the pilot and was going to use qb, but it seems I cant ? Does this also mean that I wont be able to input the final quarterly return, not do my tax return on QB ? Most confused.

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I need an accountant to help me

I’m using my phone if that makes any difference but never had this problem when it was a physical app

Connect bank account

“I upgraded my QuickBooks Online subscription and now all of my invoices are missing. There is no ‘Switch company’ option. I believe my subscription was attached to a new blank company instead of my original one. I need my original company file restored and linked back to this subscription.”

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I use a third party system which feeds in daily invoices from our till - how can I split this to ensure that the money that is owed to the OG invoice is allocated correctly?

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When we import sales invoice under Sales-----Invoices----import Invoices then we get following problem "You may have incorrectly typed the address (URL) or clicked on an outdated link." Please help us to resolve this problem

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Do Quick books have any justification in charging us massive fees? We are a charity and have been using quickbooks since 2022. At that point it cost £32 + vat per month. From January 2026 it will cost £56 + vat per month.  That is quite a jump.What are we paying for that we didn't have in 2022? It seems we are paying for the new reports that are not as good as the old ones, tags which don't function anymore, some AI stuff that always gets it wrong and a hefty amount of corporate greed. I would be interested to hear a good reason from quickbooks. 

I’ve just switched from Android (where I had Quickbooks Self-Employed installed and used it regularly), to iPhone. Moving my apps from Android to iPhone did not work, despite me spending hours with customer service at Apple to get support - they were unable to figure out what was going wrong. I therefore don’t have access to Quickbooks Self-Employed on my new iPhone, and desperately need it for my work. Please can anyone tell me how I can get it on my new phone?   It seems outrageous to me that Intuit would remove something from their current and potential customer base without having a solution or new product already in place. I hope that won’t be the case and someone will have an answer for me. Thank you.

It's come to our attention that lately there has been an increase in phishing scams and fake support attempts targeting QuickBooks customers. These scams are designed to look convincing and often claim to be from QuickBooks or Intuit, but they’re not. We want to help you stay safe and know exactly how to spot and avoid these scams.   Common scams to watch out for: Scammers may contact you by email, phone, text message, or social media, pretending to be QuickBooks Support. Common tactics include: Claiming there’s an urgent issue with your account or subscription Asking you to call a phone number to “fix” a problemRequesting login details, one-time passcodes, or banking information Asking you to download software or grant remote access to your computer If something feels rushed, threatening, or “too urgent” — pause and double-check.   How to spot fake emails and messages Here are a few important things to remember: We’ll never ask for your personal info in an email. Our