QuickBooks Q&A (US)

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Hi  The last couple of months my reconciliations have gone a bit askew.On the recon history it is showing that my account has been reconciled but when I go to reconcile the 'last date reconciled' it is showing the previous month.  It is saying I reconciled the account when I didn't.  So the beginning balance is off.  I cannot figure out why it is showing reconciled in Jan for exp but it is unreconciled in December. I'm totally confused.Can any one shed some light?Thank you in advance.

My payment been on hold for 3 /4 days now , its still under review

As I’m out to dinner with my wife, I get an email from Quickbooks that they are closing my payments account. I did not ask them to. I’ve been trying for over a month to get them to change my email address, because in the back end, you can’t change your own email address. Two weeks ago, they had my payments on hold for the whole week. Just randomly. We run a small business and have had headache after headache with this company, I have no clue what happened.

The invoice was two different invoices. He paid one invoice more than he should so that it would be enough to pay for the other one also so he only had to do one transaction. I tried to transfer the money over to the other invoice to say pay but it looked as if I was in a negative when I tried to do that so I made a copy and redid it. I'm wondering if this could be the reason why the money was taken from my account a couple days after I had just entered it.

We recently installed QB Desktop Pro Plus 2023 on a computer and opened an existing company's records from a backup created on another computer.  In the Employee section of our old computer, it would show the employee's prior paychecks.  With the move to a new computer, it's not showing checks at all.  I'm sure it's a setting but we've not been able to find it.  If we run payroll reports we can get to checks that way, but want them accessible from the individual employee records.

I've set up my Landed Cost account but it isn't posting correctly. These are the Accounts I set up:  * Clearing Landed Costs Account   as a   Other Current Asset  *My Item Account:         Freight - Inbound     using  the Expense Account   Clearing Landed Costs Account                                                           Income Account    Misc. Revenue I have several invoices from my Vender and only one of them includes the freight charge of $500.00.  When I add the freight charge I use the Item of "Freight - Inbound" and then all the products that were included on the invoice.  I then save the invoice.   When I go back to use only Calculate Landed Costs for this and the other invoices everything seems to work

In time entry approvals my employee is showing "missing pay rate" however when I go into my payroll she still has her hourly pay rate set up like normal. So not sure how or where to fix this when in one screen it shows but it won't let us approve her time for last week.

I just moved my Desktop 2024 Pro Plus to a new laptop. The new computer has Windows 11.  I can email an invoice, and it is showing that the invoice is supposed to be attached, but the invoice does not show up as a preview and it is not attached when the email is sent.  When I log in to QuickBooks I get a warning that says QuickBooks detected that a component required to create PDF files is missing.  It will email just no attachment of the invoice.  

Q1. How Do I enter a customer down payment so it shows as a liability?Q2. How do I apply a deposit or retainer, that was previously recorded as a liability, to an invoice that I am now creating?

How do I apply a deposit or retainer, that was previously recorded as a liability, to an invoice that I am now creating?

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How Do I enter a customer down payment so it shows as a liability?

Quickbooks has long been the leader in accounting software and the system is very helpful and serves its purpose.  However the customer service is so bad that I actually question how QB stays in business.  I have never seen such lack of knowledge, respect, and resolution as I have since being a Quickbooks customer.  They are not only rude and do not care but they never find a resolution.  I wonder sometimes if they even know how to resolve or help with anything or have the knowledge to help any one.  When it comes to my money as a business owner: I will definitely not continue to pay a software company to not only talk down to be and constantly be rude but also not be able to explain or help with resolution is needed.  I would not trust this company to handle any portion of your money or accounting needs. 

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payments says bathced, where my deposit on invocie payment?

for an existing acount another company invited you as an employee. no option to accept the invite.

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Lost

It has come to my attention that in the latest update of Quickbooks 24, Intuit is injecting the text "Please pay this invoice on time" into all emailed Invoices. This is a tremendous breach of trust and privacy. How dare Intuit inject unauthorized text into an email that I am sending to my customer. TEMPORARY WORKAROUNDS: 1) Open Quickbooks Desktop, click EDIT, PREFERENCES, SEND FORMS, and check off the box titled "USE PLAIN TEXT FORMAT". This will remove Quickbooks ability to inject that text, but if you use Quickbooks Merchant Services to accept payments, it will also remove the "Pay Button" from the email and put a plain text link to submit payment. 2) You can do the following if you have Microsoft Outlook installed. First, add the email account you use for sending Invoices to Outlook. Then, open Quickbooks Desktop, click EDIT, PREFERENCES, and under "SEND E-MAIL USING" select OUTLOOK instead of WEB MAIL and click OK. Now, when you send an Invoice, it will open t

Why does it look like when I put the payment in, I put it in accounts payable, but when I pay it, it does not credit it against payables.

I am using QB2016, Windows 10 here. Something occurred last week, not sure what, but suddenly the fonts on screen changed dramatically.  The font in the windows looks different than previously and the main issues are some things are too small, or too large.  For example, in the Pay Bills window, the checkboxes no longer line up with each bill; some of the labeling in the window is far small than others, and this is in the same window!  The popup calendar window is virtually unreadable no matter what;  all of the date numbers crash together, overlapping slightly.  There are myriad other issues like this thruout the application.I tried resetting the display sizing, but that changes everything for every application and QB is the only one affected by this, so it's the only one I desire to change.  I also tried changing the display settings by right-clicking the QB icon and changing things under the Advanced tab.  But then everything became too huge.&

How do you enter multiple addresses for a vendor? Some have a physical address but have a different Remit To address.