QuickBooks Q&A (US)

Hi All -I recently upgraded computers and have an updated version of QB Pro Plus 2023 installed. With this new install, I have wanted to use the automated online backup process within Intuit Data Protect. I spent the better part of yesterday on the phone with QB tech support trying to accomplish this. We updated 2023, we then tried to migrate everything over to 2024 (it failed in a big way). QB tech support is not open this weekend, so I reverted back to 2023 and everything is stable except I still can't get the online backups to go. I always get an "Error 1013".  I've read through many community posts, updated Windows firewall to allow the three main services, etc., and I still for the live of me cannot get a backup to go through. The Company File is closed when I try this.Does anyone out there have any suggestions. The QB tech support reps (I spoke to three of them yesterday) were not able to resolve my issue. Thanks in advanced!Chad  

I am entering non-inventory items. I see that the ones that were already entered were set up incorrectly. The expense account is COGS and the income account is Sales.  Before I make changes I want to verify that the expense account should be an actual expense account not COGS and is it ok for the income account to stay as Sales?

Hi there -  What determines the default or pre-populated payment account when using Pay Bills?  I pay a majority of our bills via a credit card and 99% of the time I used the same credit card but every once in a while I process payments using a different card and then that card account ends up sticking / pre-populating every time I open the Pay Bills window. I cannot figure out how to change it back or what makes it change in the first place.   

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from my intuit self employed?

When I try to create my 1099 the drop down does not allow me to select 1099-INT for interest paid

need to renew exemption for workers comp. Does intuit do this

The feature was present in December 2025.

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I pay for Bill Pay Premium and thought I have unlimited 1099 e-file but I was charged $250 for 17 1099s.  Why?

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I am generating  1099's for the first time in a new company. I mapped the accounts I needed but for some reason expense accounts are being added to the report and contractor totals.Airfare, vehicle rental, Gas, taxi, ect How do I delete these? They are not showing up on any of the Accounts and box mapping options. Ive been online with support for quite a while and she seems stumped!Any advise would be greatly appreciated. 

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I e-filed the Employer's Fed Form W-2/W-3 on Jan 23, 2026 through TurboTax Enhanced Payroll.  As of today, Jan 29, 2026, the status shows NO response (acceptance NOR rejection) from the SSA/Agency.  How long is it taking SSA to process these submissions?  

Hello - I started at a new company and the accounting is all over the place with the P&L being a real mess. I need to create a more logical order for revenues and expenses, as well as create and determine the proper accounts and sub accounts for each of the account numbers.My question is what is the best practice for this type of situation and what are the second- and third-order effects that I need to look out for especially since there is over 10+ years of past data? Should I just change the account number/name/subaccount of the existing account to the new one? Should I leave existing accounts alone, create new accounts, and determine a date I want to start recording data in the new accounts (like first of the year)? Some other option I have not considered? What should I be on the lookout for? Thank you!

I've enabled the feature in QuickBooks Online so that people can send an invoice to the special address, and QuickBooks successfully says "Anyone can autofill multiple receipts or create bills and expenses by sending files to: [redacted][email address removed]". When I first set this up and tested it, incoming emails were treated as new QuickBooks "Bills", just like I expected and wanted (under Expenditures > Bills). However, recent incoming emails are treated as QuickBooks Receipts (under Transactions > Receipts). I don't want this: I want them to be Bills so I know they still need to be paid. How can I force them all to be treated as QuickBooks Bills?

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I need a copy of a SOC 1 Type 2 report

In 2006 we switched over our payroll processing. As a result, our staff would have missed a paycheck.  At this time, we provided them with an advance in pay which is to be paid back when the employee separates, whenever that may be.  The funds are taken out of their last paycheck. We recently switched to QBO Advance.  How do we enter the advance which was actually paid out 20 years ago.  How do we show the repayment?  We do not use the payroll function in QBO.  We enter payroll as an expense in our books.  The actual payroll function is outsourced.

Need help applying new CA break rules to timesheet

Looking for a report that I can say give me contact info for employees that worked between such and such a date. It seems that would be a report available. Why can't I take a report like Employeee Earnings Summary add in columns for address. Any solution?  

What steps to take if my QuickBooks account is closed but I have funds in envelopes

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