QuickBooks Q&A (US)

Using the current version of QB Desktop Enterprise, and the in-build Bill Pay (powered by Melio), should there be charges for paying vendors via standard ACH payments?Looking for information on whether Melio is supposed to be charging $.50 per transaction for every standard ACH payment made. Please advise if anyone does or does not have to pay this.Detail:I see several resources and had been told by both QB and Melio representatives that there should be no subscription and no transaction charges when using Bill Pay from inside QB Desktop and paying via standard ACH. Now that I’m signed up and validated, I see it says $.50/payment.QB articles (e.g. https://quickbooks.intuit.com/learn-support/en-us/help-article/pay-bills/pay-bills-online-quickbooks-desktop/L6WGM9bGo_US_en_US) indicate is is free. The text on page states: “Are there any fees? The Bill Pay service doesn't carry any extra subscription fees. It's included as a free online offering within your current QuickBooks Desktop produ

the invoice appears that I am charging that but you are showing that the deposit is reduced by that amount WHERE did that money go

Please someone tell me how to get out of this black hole that is modern view. My P & L will not sort correctly. I want it sorted to match my chart of accounts. You would not think that would be a big ask since I would assume probably 90% of QBO customers would want the same. I do not want to redo all of my financials and reports that I send out. Our budget and everything else is sorted by our chart of account numbers and QBO refuses to be normal and allow the same. Is this a way to get people to upgrade to some other version? I have QBO Online Plus. Someone give me some good news and tell me that there is way around this.

Correct: The payroll stub inside the Team>Employees “print pay stub” shows  $87,400.00  YTD GrossCorrect: The Summary report shows  $87,400.00  YTD GrossBUT  Wrong: The paystub on the Workforce app shows $93,862.75 YTD GrossWhat the employee sees on their workforce app is wrong because it adds qualified OT twice (its both included and a line item qualified overtime tracking)As a result Fred thinks he has grossed $93,862.75 but he has only grossed  $87,480.00The qualified overtime tracking amount of 6382.75 is doubled.

A client is closing her business and so she cancelled her Enterprise Desktop account. My CPA is requesting supporting information on some entries and we need read-only access to the client’s account. The client is unable to access her data and a call to QB customer support is telling her she only had access to the data for 14 days after closing the QB account. My understanding is that we had a year of read-only access. Is it different for Enterprise? 

Tried to download from my banks and reconcile to my Quickbooks for MAC, which I do weekly, but now program is preventing the importation. 

This is a new feature in Quickbooks online and just finished reconciling balance sheet where the difference is exactly the amount of the payments made in 2025 trouble was i had already matched those transaction earlier in the year and when this new feature was implemented I had clicked link and it caused a double payment how do I know I check the audit trail and saw that the cpa had to delete those entries.  I hesitated to delete them without checking with our cpa she handled it.  anyone had any similiar issues?

Hello I got told to reach out to when I logged in just curious on what’s going on with the 15k. And why my account is under review? Case ID: [PII removed]

Hello I got told to reach out to when I logged in just curious on what’s going on with the 15k. And why my account is under review? Case ID: [PII removed]

How do I update QB 2019 Intel-based app for Apple Silicon

got a text (bogus) today saying … copying and pasting it here…from>>() -· 11:38 AMIntuit Security Notice: @don, suspicious sign-in attempts were blocked for your protection. Please secure your account at  to verify your account and avoid suspension.Since this is not intuit.com and I KNOW QB doesn’t send me texts about my account, then I know it is a fake.I just wanted to post here for others to see, how the Phishing Text message looks… 

got a text (bogus) today saying … copying and pasting it here…from>>() -· 11:38 AMIntuit Security Notice: @don, suspicious sign-in attempts were blocked for your protection. Please secure your account at  to verify your account and avoid suspension.Since this is not intuit.com and I KNOW QB doesn’t send me texts about my account, then I know it is a fake.I just wanted to post here for others to see, how the Phishing Text message looks… 

What causes the Quickbooks system to not complete a bank reconcilation with a “Total Cleared Transactions” different from “Ending Balance” entered at the start. In the process of completing the reconcilation, it shows some “Checks and Payments” that have cleared to be”Unceared” and some actual “Deposits“ to be “Uncleared”. Interestingly, the differerence between “Total Cleared Transactions” and  “Ending Balance” equals the difference between the uncleared “Checks and Payments” and the uncleared “Deposits”. Weird! Thanks, [PII removed.]

Hello,Since I am unable to verify the banking information and link the bank account to QuickBooks because the owner does not have an SSN, how should I proceed in this situation?I am concerned about potentially losing access to QuickBooks Payroll after September 13th if the bank account cannot be verified and linked. Could you please advise on the best course of action?Thank you.

What is the best structure for a Charity in QB?

I activated a new QuickBooks Checking debit card through my QBO account. Within a couple of hours, I got a call from someone claiming to be a Green Dot Bank rep, thanking me for activating the card and saying my funds were on hold. Because the timing matched up so precisely, I didn't question it.He asked verification questions in the same order/format a real bank would use, and sent a code to my email — he already had my email address. After I "confirmed" my identity, he said the hold was lifted.The next morning I found a $5,000 withdrawal plus a $75 transfer fee. The $5,000 wasn't itself alarming (I'd transferred that same amount to my personal account the week before), but the $75 fee was the tell.QuickBooks Support looped in Green Dot, who confirmed it was fraud and had me close the account. Investigation is open now, 10-day wait to see if funds are recovered. I checked my QBO login history — no unfamiliar logins, all from my own device/location.Two things stand out:How did the call

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I'm trying to work in a particular client's account, but every time I make a change, instead of taking me back to that same client's account overview...it takes me to another client's account (for whom I processed a payment, earlier).

Hi:For several months now I have not been able to download Amex transactions into QB Desktop 2024.  I have disabled and re enabled online services several times (as recently as today), updated QB etc.  When I hit download transactions a new screen pops open, spins, says “Connection Complete”--then I hit “OK”, and return to bank feeds but there are no new transactions for AMEX QBDT.  I’ve managed manually for while now, but this is getting old and must be a known, easy problem.  I need help!Thanks!

I’m trying to approve time logged for a single employee and when I click the approve button I get a lot of spinning, then “We weren't able to approve time for [ln], [fn]. Please try again later.” I’ve cleared my browser cache and deleted all QBO/Intuit cookies. I can’t find anything about the system being down, but it appears to be for me.

Hello I have cleared my cookies and cache but when i go to payments and select the invoice I cant record the payments, as the button record and new is greyed out. I dont know if quickbooks online is just down in some areas or what 

Uh oh, there’s a connection problem. Sorry, but undefined didn’t connect. Please try again later, or contact customer support for help.

What the hell is going on with QB Online today? I worked for nearly an hour to get an invoice entered and printed this afternoon without success. Tonight I was able to get it entered and printed at last, but the delay between saving and printing the invoice was several minutes. I don’t have this time to waste. Why am I paying thousands of dollars for a program that glitches like this? ? ? ? ?

I am using the same file I have used for years.