QuickBooks Q&A (US)

Why Direct Deposit Payroll does not show on Bank register or bank reconciliation?

I have called about the integration transactions for specifically Amazon that will not allow me to confirm a card for. It only seems to be a select number of transactions for whatever reason do not have the card and will not let me confirm that account. I have called numerous times and its been weeks and have not heard back anything. Anyone know what to do?

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I know I likely need to just update QB's, but that just isn't an option currently.  I have never used the option of downloading bank and credit card statements, in trying to do so now I get an error message no matter what bank I try to setup. The error is OLSU1011.  Is it worth my time to try any of the fixes or am i just to out of date?

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  In this month's episode of Quick News, Emma will go over your recent product updates in QuickBooks Online and answer your top asked trending questions for October 2025. She'll cover the new sales tax filing update, updates to employee compensation in Payroll, the new ability to set effective dates for pay types, and Bill Pay Basic becoming included with QuickBooks Online. She'll also cover how to undo past bank reconciliations, how to customize invoice templates, and how to resend an employee invitation to Workforce. Tune in and leave a comment below if you have any questions! 

A manager purchased multiple credit card gift cards for staff attending a conference out of state.  How do I enter the expense of the card as well as the individual expenditures?  It is a non-profit organization and individual receipts are required for reporting for reimbursement from a grant.  There is a balance remaining on each individual cards

How do I remove the "Move to Intuit Enterprise Suite" selection from my task bar?  

The previous date never gets entered

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Trying to do payroll for a member of the s-corp. We re-imburse them for their health insurance premiums (they pay directly, so we just re-imburse). So it looks like I need to do an expense similar to the answer:https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-how-to-reimburse-s-corp-health-insurance-premiums/01/1446166/highlight/true#M128900But I first started doing it how it's mentioned in the first response first, i.e. adding S-Corp Owner Health Insurance to their paychecks under "Other Pay". But this doesn't send them any money, and also took out taxes.  Is there any easy way to rectify the couple of checks that have the S-Corp Owner Health Insurance? Can I just put in a credit balance to counter them out somewhere, and then send it as an expense so it actually goes to their bank account? What would be the easiest/most straightforward way to fix this? Thanks! 

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I added fixed assets in QB in January 2025. The depreciation expense account is incorrect for some of the assets. Since I cannot change the account, I deleted all depreciation journals posted in 2025. I would like to get rid of the depreciation schedule and start again. How do I delete the depreciation schedule?

Nothing happens when I insert the card and or process payment. The bluetooth card reader is connected to the pc.

When I hit Update when I'm in my account within QB, nothing new gets downloaded

I'd like to solicit advice from this group. Periodically, I have a situation where I get a check from a vendor. The check reflects payments received by the vendor for an event we put on. The vendor deducts their expenses and the check our organization receives are the net proceeds. In the past I have posted the sales receipts.  I then "write" a check against undeposited funds and then transfer the net to our checking account. My question then is whether or not there's a better way. Curious what other folks have done or do. Thank you!

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We plan to migrate from QBDT to QBO effective January 1, 2026.  Our current QBDT Payroll Annual Subscription ends in mid-December. We need to renew the subscription so we can complete our 2025 payroll and file end of year taxes and process W-2's. We've called several times for support to answer our questions and keep getting different answers. We're told the QBDT payroll is only an Annual subscription (we cannot change it to monthly). We'll need it for about 45 days (cancelling it the end of January) to complete our end of year tasks. We've been told that if we cancel the payroll service within the 60-day window, we'll get a full refund for the subscription. However, we've also been told that the 60-day window does not apply to renewals, so won't be applicable for us. We'll be subscribing to QBO payroll on January 1 and will process everything for 2026 in the on-line version. I'm looking for confirmation that we will not have to pay the entire annual renewal fo

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When you look to see if they approved an estimate you can't use the top search bar.

When entering a single day transaction, it used to remember the previous day you said you said you were entering for. So if you are entering an entry for today for someone for yesterday, it defaults to the current day & you have to change the day each time you make an entry. Also, we had it set to enter start/ stop times before - now you have to hit the set clock in /out every single entry you make in order to do so. How can these things be adjusted? Thanks!

Everytime I open QB  Desktop Pro Plus 2022 or 2023 Payroll Center, it crashes with unrecoverable Error. Reinstalled QB, Used direct Internet Connection, ran file doctor (no issues), opening portable file on different computer at different location. All attempts provided the same error. QB support data team took my file and told me everything worked fine on their side. It doesn't make sense.  When I open an older version of the same file it works but for some reason the latest file doesn't. After QB support data team gave up on me, I investigated further and found out that if I unplug my network cable, Payroll Center opens just fine. I have to process my payroll offline, then separately send my payroll information online without opening payroll center. Something is wrong with the payroll update where it pings the internet for something and then crashes. Like I said, my older file worked just fine until I update payroll. All other QB functionality works online. Anyone else havi

I understand the following: Even though I never see or store customer card numbers, I’m still classified as a merchant because I accept credit card payments. The Payment Card Industry Data Security Standard (PCI DSS) applies to any business that handles, processes, or transmits cardholder data  even indirectly through a third-party like QuickBooks (QB). QuickBooks is PCI compliant as a platform, but the merchant (me) must also validate my own compliance by confirming that: I use secure systems (no handwritten card numbers, no unencrypted forms, etc.)I don’t store card data locally or in any unapproved systemI follow best practices (password protection, secure Wi-Fi, etc.) I also understand that Security Metrics is a third-party company Intuit uses to collect that self-validation (the Self-Assessment Questionnaire or SAQ). The $85–$375 annual fee covers that service and their documentation portal  it’s not an Intuit fee for processing payments. In short, it

Just upgraded from QB Desktop 2022 to 2024 ... when I try to access Employees (even though we no longer use QBooks PR) I get a message about updating PR files and then QB crashes.  I checked for updates, installed everything I could find, and this still happens.  I don't have to have a subscription to payroll to access Employees do I?