QuickBooks Q&A (US)

No text available

When I click on Disconnect this account on save in Edit Account Details for a credit card, I get this error:JSON decoding error: Instantiation of [simple type, class com.intuit.financeaccounting.fitransactions.banking.service.bankaccounts.GetInitialDataResponse$Account] value failed for JSON property olbAccountId due to missing (therefore NULL) value for creator parameter olbAccountId which is a non-nullable type; nested exception is com.fasterxml.jackson.module.kotlin.MissingKotlinParameterException: Instantiation of [simple type, class com.intuit.financeaccounting.fitransactions.banking.service.bankaccounts.GetInitialDataResponse$Account] value failed for JSON property olbAccountId due to missing (therefore NULL) value for creator parameter olbAccountId which is a non-nullable type at [Source: (io.netty.buffer.ByteBufInputStream); line: 1, column: 1910] (through reference chain: com.intuit.financeaccounting.fitransactions.banking.service.bankaccounts.GetInitialDataResponse["accounts"

Hello,How do i create an dynamic email template for vendors when bills are paid? i did these steps, but cannot see Main email, payment date, Reference # in the dop down insert fieldEdit - Preferences - Send Forms - Company Preferences - Bill payment stub - New Template i was also unable to insert any dynamic field in the subject line itself. Please assist.-Sowmya  

No text available

No text available

How to text an invoice to a customer

No text available

No text available

No text available

As of this week (10 Nov 2025), when I pull the Inventory Valuation Summary report, it gives incorrect and old information.  It is also missing the majority of our Inventory Items that I know we have in-stock, with positive QTYs.  I know for a fact that at least one item was deactivated / QTY zeroed out long ago, yet it appears again on the report with a positive QTY. Alternatively, I can run the Product/Service List report which shows our Inventory Items and their respective QTYs, yet the QTYs reported there are also incorrect.  I looked into a couple of items with negative QTYs:  they both had Inventory QTY Adjustments done that gave them each a positive starting QTY.  Since then, there have only been customer sales invoices which reduced their QTY.  However, when running a history report for each item, only the customer sales show up, but not the Inventory QTY Adjustment (resulting in their negative QTY).  I can pull up the Inventory QTY A

No text available

No text available

No text available

There are 3rd party vendors such as Affirm or Klarna. Has anyone used these with Quickbooks?

sign in to quickbooks on laptop?

QBO accrued accounts for workers comp accrued premium is not equal to calculated amounts on worksheet. Should we be doing quarterly adjustments?

How do I send the invoice link for my customer to pay me

No text available

The error message says upload failed.

We added some codes that are not in our accounting system so we need to unapprove and unlock our current payroll in order to remove the coded days for several employees. How do we unapprove and unlock an approved payroll with errors?

I refunded a customer some money and that now shows as a separate transaction in my checking account register in Quickbooks Online. But Stripe factored it into a transaction that includes a few customer deposits, simply reducing the deposit by that amount. How can I move the refund into this other transaction while still having it on record that a refund happened? I need to do that so the stripe deposit and what's already in the register match.

I approved hours in the TIME module and then synced it to the payroll module. Now I find I need to unapprove one employee's hours.  Do I need to unaprove his time in payroll first  (?)  .....or do I just go back to the TIME module and unaprove.ThanksLDO 

I set up my application, and it’s already in production. My concern is how many connections the app can handle?

Before we got the TIME module (formerly T-sheet)  we paid bereavement as a pay type.But now we have TIME and I see that Bereavment can be a PTO in the Time module. I understand that that if we set bereavement up in the time module it can be requested off in the workforce app, and then it can go be synced with the Payroll module.  But i think it doesnt go to the Payroll-Bereavment becuase it goes to paid time off.  I want it to go to bereavement. This doesnt seem to be a problem with Vacation.  If an employee requests vacation off in the workforce app it does sync with Pay type and not paid time off.  1. Should we pay bereavement as a pay type in Payroll  or as a PTO choice in the time modules workforce app?2. Should we pay HOLIDAY  as a pay type in Payroll or as a PTO choice in the time modules workforce app?3. Should we pay JURY DUTY   as a pay type in Payroll  or as a PTO choice in the time modules workforce app? I

UMMMM. Is anyone else SUPER frustrated with the merchant center NOT matching any other information on invoice payment other than the amount paid?*QBO has chosen NOT to include the actual invoice(s) paid.*The transaction ID is not the same a the Payment ID within the QBO transaction (Transaction ID:1a0l2i71 | Paid via QuickBooks Payments: Payment ID 204-757).*The client paying is not always the client being billed (MacDowell | Stewart).*How in the * are we supposed to figure out who is paying what when a client has MANY invoices of the same dollar amount (09/21/2025  $3,310.79 | 08/25/2025  $3,310.79  | 08/19/2025 $3,310.79 |06/21/2025 $3,310.79)?I have now spent an hour+ researching one client's payment, and the only way I figured it out is because the client sent me their redacted banking info. SERIOUSLY?!