QuickBooks Q&A (US)

We are working with QuickBooks Online APIs and would like clarification on whether it is possible to expose bank account details (such as bank name, account number, or related identifiers) in the API response. Could you confirm if this data can be accessed through the available APIs, and if so, which endpoints or permissions are required?"

I am new to QB. want some advice which subscription is good for new peops. We are non-profit

The transaction shows up as an expense in the app. I’m not sure if the profit/loss statement is only taking into account expenses incurred by the credit card. But it does identify income that goes into the checking account perfectly fine.

I signed up for QBO. I read that there was a free 55 minute onboarding call as part of my plan. How do initiate this call? I received emails about bookkeeping services but nothing about a free on-boarding call.

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We processed our Payroll on Wednesday, for our pay day today, received the process confirmation, and it shows processed in QB, but the ACH's were not processed on QB's side.

Today is payday and I noticed the direct deposit hasn't hit. It usually hits in the morning. After troubleshooting all morning, I tried to get a chat with customer service going and received the message: Thank you for contacting Intuit. "Please be informed, an issue with potential delay in Payroll processing has been resolved and Payroll will be processed today. We apologize for any inconvenience this may have caused."

When I click on “change phone number” a code is sent to my old number! Problematic since I no longer have access to that number.

It is beyond frustrating using these barebones built in ugly templates.  How can I add customer name to subject line of invoice templates we can easily retrieve from our inbox via company name, vs only showing invoice number, which helps NOONE.That QB no longer offers option for users to upload custom forms (gone from QB lab) is ridiculous.  QB Templates are pitiful  three fonts, severely limited options.  Tried adding [customer display name] [fullname] and other variations which appear within email, but they do not work on subject line.  Beyond frustrating and disappointing. QBO all hype with minimal functionality.

why is invoice requiring a cc email to send

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We migrated from desktop to online in 2024. Then at the end of 2024, it was determined our name conflicted with a different company in NYS, so we reregistered our business under another name. Some of our payable invoices and customer invoices are overlapping between systems. I want to migrate payables and accounts receivables to our new system. How do I do that so it include the job account on each transaction?

I get 200 tiny transactions in a day and I would love to batch them together for a full day deposit rather than each individual transaction. QBO didn't give me the choice when setting up Square Connector App. How do I change settings now that it's set up?

I get error 377

Company name is Colaberry

We ran our payroll and it shows as processed in Quickbooks Online, however, it is NOT processing through our bank account.

I am really struggling to get someone to help me set up holiday pay to count toward the 40 hours before Overtime is paid.  I don't think it is unreasonable. This is my exampleMonday Sept 1 - 8 hours HolidayTuesday Sept 2 - 12 hours workedWednesday Sept 3 - 12 hours workedThurs Sept 4 - 12 hours workedFri Sept 5 - 10 hours worked This gives me 54 hours for the week. I would like to be paid 8 Holiday, 32 Regular and 14 Overtime

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For Washington state how do I set up a new time code for PFML?

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Well, today, I made some corrections to some time charges and then went to to invoice the customer. The invoice did not reflect the changes. I waited 30 minutes, because I know the databases for Quickbooks are slow to sync, not any better. I cleared the cache, because that is always the solution Quickbooks says to do. Nothing. Logged out and back in, still no good.  Got into a chat session, they had me call their support desk. First guy didn't have a clue, after 30 minutes, said a supervisor would call me back in 10 minutes. An hour later, I called back and started all over with a new customer service person. He tried hard, had a supervisor, determined it is a known issue with Quickbooks that the team has been working on for a while, etc. After over an hour, the solution was, they "synced" my data, and to check back in 24 hours and see if it fixed the issue.  If it does not work, they will put in a special "investigation request" and maybe they can find a solution i

Merchant account transactions are posting automatically to wrong customers with the same amounts due. How do I turn off all AI matching features as this is costing me much more time than it would to manually categorize.

I have a complicated problem. I did reach a rep once (between my current employer and o we have over 20 hours into trying to find a solution). He uses quick books to do payroll. I had a business a few years ago and had an intuit account. When I sold I changed my email to my personal email. He sends me a link for my payroll stubs. A couple of paystubs in and I started getting a different email than the rest of the staff. One I can’t open from intuit. My boss is 70 and the only way he’s been able to reach anyone from support is by text. This took 4 hours. It was fixed for 1 pay period and now it’s messed up again. I can’t see my Ira contributions, salary, taxes and worst of all I don’t even know of I’m getting paid correctly for commissions. This has been going on for close to a year!!  My boss is frustrated and keeps putting off trying again because he has a business to run. Half a day every other week is asking alot when it’s not fixed. But I have a right to my pay stubs. For some

Not sure what is going on with QB online but the search features are not working as intended. Multiple searches showing 0 results even when i know there are many results for my search. It is QB it isnt my search or how its typed.

I ran payroll for my client yesterday but many of the employees have not received their direct deposit. The paychecks are not pending at the bank yet which is odd. What is going on?