QuickBooks Q&A

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My admins user ID is not found.

They are from years ago and were paid. I need to get them off my books

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How do I stop a credit from being applied to an invoice?

If I have to change a customers email address or phone number or whatever, I cannot copy and paste from any other app or program

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I deleted an erroneous state payroll tax. When I go the the bank register I see that the entry has not been deleted. When I try to edit the bank register entry I get the following message, "Looks like we've hit a little snag. How about you try again in some time".   I have tried Safari and Chrome.  Also purged cache as suggested online.  I now have multiple entires and the bank register does not balance.  Need help!

Reconciling and checked all against the bank feed as well. All match! Former CFO did journal entries with no explanations but none match these figures.

Hello - I have a need to run a very simple payments received report to be read by non-accounting (production) staff.   Customer NameInvoice DateInvoice #Payment Rec'd DatePayment TypePayment AmountBalance Due Any help would be greatly appreciated

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Hello. When we create a build, we always change the number to the same number we’ve assigned to the job. But in the last month or so, when we close the build, it reverts the number back to pre-populated number QB assigns when the window first pops up. We have to open the build again, change the number and save a close in order for the new number to stick. Does anyone know why it would be doing this all of a sudden? Oh, and  it’s sporadic… any suggestions on how to fix this would be very much appreciated. 

These changes come as a surprise and we are left to try to figure out what is going on and how to accomplish tasks. This takes time and is infuriating. I run a business that deals with new businesses daily. I plan to make it my mission to encourage new businesses to avoid QBO and not even try it because once in you are at their mercy. The latest change is by far the worst yet. Whoever thinks up these "improvements" should be fired.

Paid over a week ago. Quickbooks flagged it for review. They never sent me an e-mail or any instructions on how to follow up. Reaching customer service is a nightmare. They are holding my money for their own financial gain.

My employees started off s independent contractors. We're transitioning to a new Payroll system & then will be W2 employees moving forward. Do I need to input their 1099 earnings into payroll history?

Hi everyone,I’m a student researcher from Suffolk University working on a project about automation in accounting workflows, particularly during month-end closing.I’m collecting feedback from accounting professionals and bookkeepers who work with QuickBooks Online, Xero, or Excel on what types of manual adjusting entries (accruals, prepaids, deferrals, unrealized FX, payroll accruals, etc.) take the most time or cause the most errors.The goal is to understand where automation could make a real difference in efficiency and accuracy.If you have 2 minutes, I’d really appreciate your insight here:👉https://forms.gle/yZF8uJMCZmWQ4Y9t5

Is it just me, or is this one of the worst features QBO has rooted in this platform?

I received several emails from Intuit stating that they are now going to charge to print and mail w2’s. The instructions clearly state: To avoid paying the printing and mailing fees, you or your clients must change their W-2 settings on or before January 3, 2025.To change the settings, go to Form W-2 printing in Payroll Settings of their QuickBooks Online Payroll account, and choose “I’ll print and mail W-2s to my employees”. This is also clearly posted on the QB Online payroll section of their website: https://quickbooks.intuit.com/learn-support/en-us/help-article/payroll-processes/file-w-2-forms/L8dtYAwC9_US_en_US?uid=m4rigmi3 However, when I went into payroll settings, THERE IS NO SUCH SETTING. The only W2 printing setting allows you to choose what kind of paper to print to. I got on a support chat, always fun, and was told: “I understand the content of the email that was sent to you. But if we checked on our payroll settings, this option is not available. We apologiz

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There needs to be a customizing feature to add frequently used tabs

It is our policy if an employee is off he is required to take any available vacation hours. If we didnt have this policy folks would take off whenever they wanted and they would not choose to take vacation.I had an employee that was off October 15. He didn't request vacation  and I forgot to use one of his vacation days for that pay period.Today he just asked off for a vacation day.  On the workforce app  appears he has 24 vacation hours balance, but he really only has 16 hours.    To make this right i need to go and pay the 8 vacation hours from October 15th.    How do I go into TIME and tag a vacation day for Oct oct 15th, yet create the check today ( in November) ThanksLDO 

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