QuickBooks Q&A

I’ve been trying for a month to find out when QB will be refunding us for 3 weeks worth of taxes they shouldn’t have taken out back in June.I called on June 30 and was told that, yes, it was QBs error, and that the money and all fees incurred would be taken care of by QB. First it was going to happen in 3-5 business days, then 7-10 business days, then it would happen on July 22. A fourth call made and I was told they couldn’t get a hold of me (whatever that means).I NEED someone to contact me and tell me exactly what’s going on and when this will be resolved. This is ridiculous.  

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My understanding is a liability account is place to record money that needs to be paid out. Ok, then how does one reduce that liability? If I look at Expense, then I can pay the equivalent of the amount of the liability but that does not reduce the amount in the liability account.

We would like an invoice template to show the price level applied to this part.  We would like to see columns for original/standard price, discounted price, and price level being used, per line item.

We are still using QB POS 19.Usually works fine, we run the server and 4 workstations.Yesterday I had to replace a workstation. Downloaded POS, it got stuck on "reading receipts" for about 12 hrs. I closed it the next morning and then it worked fine.Then it didn't. Could not find the company server file.Then the other machines started losing connection for hours at a time. Some would later connect, others would not.Most of the day only 1 workstation would connect. By end of day 2 were connected.Its not a network issue, what else could be causing this and how could we fix it?

The Spring 2026 release notes for IES state that “For teams that manage ICJEs in spreadsheets, CSV import lets you upload and draft multiple ICJEs at once, converting an existing workflow into a structured process without requiring teams to change how they operate.”Has anyone been able to actually import multiple Intercompany journal entries using a single batch? The only option I’ve found is opening the Journal entry form in the UI, clicking import, and importing 1 CSV at a time.  

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Hello, I am trying to reconcile an account but cannot figure out why I have a difference. The account says there's a difference of $61,661.66 I went through and manually checked each transaction. The account state shows 188 payments and 89 deposits. Same as what QB shows. The only thing I can think of is if an older transaction was changed from (C) cleared status to (R) reconciled? The account doesn't have any discrepancies but still shows this difference. I checked the activity log to see if I could trace which transactions would have caused this but it doesn't show those kind of edits. is there anyway I could create a journal entry to fix this issue?   

Hello!  I have a very small discrepancy in my September reconciliation that I have been unable to solve.  The amount is .04  (yes 4 cents!) but it is throwing me off and I fear will cause an issue with October's reconciliation.  I have combed through the bank statement and our company's QB register but unable to find the error.   I played around with how to make the Difference = 0, I added .04 cents as a credit to our ledger, but I am unclear what to call this type of entry.  Attached is a screen shot of the register.  Note that I did not check the .04 cent entry which is highlighted.  Once I select it, September will be reconciled but I am not sure if that is the right thing to do.       Any thoughts or is there a better approach? Thank you so very much! 

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I just want to be able to enter my password and sign in without fetching codes from emails or phone numbers.

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I'm trying to reconcile my most recent credit card statement, but when I got to the reconciliation screen it says "Your account isn't ready to reconcile" and the "Previous Balance" number is wrong. It doesn't match the beginning balance on my current cc statement, the end balance on my previous cc statement, or even the ending balance on the previous reconciliation report from quickbooks itself. Which of course all match and are the correct number.  It also says "There's a discrepancy because at least one transaction was changed or deleted after it was reconciled." But I don't see any deleted transactions. This is a strange one. For some reason the "Previous Balance" number in the reconciliation window is just wrong. But it's right everywhere else. Any ideas?

The checks were printing fine until about a month ago and now, everything is printing one line down. So, I have gone into the print set up to fine tune the alignment. I was originally at 30 for vertical, so I tried moving it up to 15. Then I printed a sample. This is where I am having a problem. The sample prints the same no matter where I set the vertical - 0, 15, 30, -15 - I pick any of them and print the sample and it just stays in the same spot. Please help...

For the past few months, I've found 1-3 deposit entries in our check register that are duplicated. I'm sure I didn't enter these deposits twice. I'd like to know a) why this is happening, and b) how to prevent it. Thanks for any leads.

I am — sadly — well aware of the “solution” for dealing with vendors and customers being the same person/entity. This is not a request for help in finding a solution. Instead, it is an observation. From someone who is a highly-skilled programmer and database designer. The fact this situation isn’t handled intuitively is a huge, dinosaur-killing-level blunder on the part of Quicken. Accounting is supposed to represent the real world. In the real world individual entities can fulfill many roles. Quicken attempts to be accounting software. Consequently, this “problem” should’ve been addressed in the earliest architectural discussions for the Quickbooks database. It was not. Shame on Quicken management for letting this flaw exist. But anyone can make a mistake. The real nastiness is that Quicken management cares so little about their customers that they haven’t made fixing the problem a AAA don’t-go-home-until-it’s-fixed priority. Which makes it abundantly cle

My deposits are showing in the bank registry as a deposit and a payment. Is this correct or is this something should look into.

I set the alignment area and print a few bills. Later, I will go to print checks for payroll and the setting is off again. Is there more detailed options for print alignment somewhere?

Hello,  I'm new QB user less than 6 months experience. May I please request expert opinion for bank transaction matching. Previously we have "A" bank that we used to make payment to all the vendor. Whenever we schedule payment to vendor, after the payment schedule date is over, the QB - bank transaction - under the bank account number - For review tab - the transaction automatically pop-up and under "Assigned to" - suggested bill payment automatically appear and I could do the matching. But this month, we used "B" bank, which is already linked in QB. Under that "B" bank, no bill payment automatically pop-up. Thus I choose "Match" features, search by "From, To, Filtered by and Search by Vendor name". I couldn't find my bills although I have created all the bill with right context & data. How could I sort this issue out? I really appreciate all the expert kind assistance and guidance on this matter. Thank you and warm regards,Grace

I have been trying to Categorize Banking transactions in the "For review" section by using the "Find Match" feature and for some transactions the find transaction doesn't find Invoices that I know do not have a match. I've been using the "Find Match" feature since 2020 so I'm well aware on how to use it at this point, but I am starting to get annoyed that it doesn't find all invoices that are unmatched or unresolved. For clarity, I have a Shopify store that is connected to QBO and auto-generates Invoices and Payments that are made through the Store and my Bank Account is connected to QBO and is fully updated. We get paid through Shopify and those payments have fees that get taken out prior to being deposited. So the deposit doesn't match the Invoice amount, which is fine because "Find Match" allows you to "Resolve" the difference which is a big help. But if the Invoice doesn't even show up in "Find Match" then I cant do anything. Here's an example (fake numbers for security):

I loved the new updated email format when sending out invoices to customers.  Unfortunately, two weeks ago it reverted back to the old format.  Is there a setting that I need to change or did they decide that Desktop users have to stick to the old, out of date style?  Has anyone else had this issue?  

I keep getting popups for adding payroll and other services.  How can I disable these notifications?

I have Quickbooks Premier Plus Manufacturing and Wholesale Edition 2023 on my desktop.  I was balancing my February bank statement and accidentally clicked on the Undo Last Reconciliation after I reconciled February. It didn't undo the reconciliation as far as I can tell since the February invoices are showing that they've been cleared on the checkbook, but if I click on Begin Reconciliation again, the beginning balance is incorrect. This is an account that doesn't get much use. We're going to be closing it so there's not much in there. The February beginning balance should be $30.23, ending <$61.25>. After I clicked on the Undo Last Reconciliation, it's now showing a beginning balance for the next reconciliation as <$975.10>. I have NO idea where that number came from because there aren't any reconciliations with that number. When I click on Locate Discrepancies, what pops up is a blank report with no numbers. I've clicked on GOTO, chose both amounts, b

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Loging into https://qbo.intuit.com/ ,https://accounts.intuit.com/, and even through https://quickbooks.com fails, although I can login to this community and account management with no problem.  I'm able to enter my username and password, receive a text with validation code, enter the code, then the browser window shows a blank page with:"Hmmm… can't reach this page""Check if there is a typo in app.qbo.intuit.com" and "DNS_PROBE_FINISHED_NXDOMAIN".  I haven't been able to login to my online payroll account in a month as I first though their website was down. It's worked for me for years, then suddenly last month after Intuit updated their website, I can no longer login.  I've worked with support 4 times on the phone and even chat with no joy.  I've cleared cache, etc..., installed a new browser (Chrome), installed all Windows updates, rebooted, connected to networks in 3 different states, same issue every time.  Windows 10 with the latest Edg