QuickBooks Q&A

Employees are struggling to log into their workforce account linked to our quickbooks online payroll because they already have an account from before we transferred from intuit online payroll. How can I help them to access the new QBO workforce?

Every time a Purchase Order is created against an existing "Drop Ship To" entry (a customer etc) a new entry gets created in the "Ship To" dropdown. No user is doing this, so we assume it's the QBDT application doing it. In some cases there are 25+ entries. Only (1) address is needed.  It never changes. Is it possible to get QBDT to stop doing that? Anyone else run into this issue?

For at least a month now, anytime I do anything in payroll it crashes and shuts down quickbooks entirely. I have done everything recommended online. I have used "fix my file", "tool hub" and rebuild data (which won't even work). I have closed, reopened and restarted everything! ANY SUGGESTIONS???? Please help!!

For the last couple of months we have multiple clients that received the H202 error and can't go into multiuser mode.  The standard fix works for these clients, and it's a quick fix.  The issue is that the fix only lasts for about 2 days and then we have to do it over again.  This results in a lot of lost time (and costs for our clients).  Is anyone else experiencing similar issues when fixing the H202 error and is there a fix or something that I'm doing incorrectly for this to make the change last longer?  Still fairly new to QuickBooks, so apologies if this has been asked/answered previously, I did not see any reference to the fail frequency, just the fix to the H202.  Thank you

Client does not use automated payroll. They e-filed their 2024 W-2s through QBO.  Federal was accepted. A couple of months later received a notice from Wisconsin that they did not receive the W-2s.  Is Wisconsin not able to be filed through QB Online?

I need to pay back taxes and run our first payroll.

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Hi,Can you please look at the below issue as one of our customers is facing this issue and it is urgent?We have a customer who is facing an issue with the Custom fields in QuickBooks Advanced App. They have created string-type custom fields in the QuickBooks Online Advanced. When we make a request to the QuickBooks API, we are not getting the Custom fields information in the API response. Can you please look into the issue? Have you changed anything in the QuickBooks API recently? Thank you

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I've seen a few posts that SIMPLE IRA is only available on Quickbooks Desktop.  Is that still true?  Or is it now available in QB Online?  Thank you.

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I have customers with more than one open invoice.  When I make a new invoice and email it, when they click to view or pay ALL open invoices for that customer are listed. I only want the one I just emailed to show in the pay view.  This just started happening Saturday.     I've looked all over to try and fix it and can't find a solution.

intuit is shutting down quickbooks desktop, all versions, except the extremely expensive enterprise version, in may of 2027 after gauging us for an immense amount of money (2026 do it yourself payroll is $2300, that's just for payroll)  We refuse to quickbooks online, anybody have any recommendations for a non cloud based accounting software?

I'm not sure if some of the emails I've been receiving from QuickBooks are legit.  The most recent one states I have payments that are being withheld pending account verification.I've also received one that said bad reviews had been posted on square.  I don't use square, and I don't want to click on any links to verify payments because they potential could contain a virus and/or look to steal account information.  Both emails were from @squaremktg.com

When a user logs in, they are met with a "Enter Memorized Transactions" pop-up. We have turned off the reminder setting, so going forward it doesn't repopulate. However, we still need to clear what's there.There's currently over 1500 of them in the queue, and manually clearing it seems like the wrong way to approach this. Is there a fast way to clear that queue?

Last week and this week my payroll tax submission through Intuit has been rejected by the agency citing that the payment was submitted after the 1:00 PM EST cut off. My submission to Intuit today was at 11:00 AM CDT or 12:00 PM EST. I have still not gotten notice of "agency accepted" and it is approaching 1:00 EST today. What is going on? This has never happened before even when the payment was submitted to Intuit at 5:00 PM CDT in all the years I have been using this payroll service. 

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This is complete trash. Intuit should be ashamed of this, but given they fight $tooth and $nail to make sure the IRS doesn't provide online income tax filing to millions of people who aren't their customers, I am not surprised. I invite every QBO user to visit the Clair website and be horrified at what you can find. Not only that this is not free for your employees as a real payday advance would be, but there is no mention of the fourth party (and likely more) personal data sharing in the info you get from Intuit pushing this nonsense. This is like a shark selling tickets to other sharks at the feeding frenzy. Disgusting. Since the setting for this in Payroll Settings > Shared data is vague to mute about this point: It says the setting is for providing access for employees to these payday loans, NOT that it's actually turning off sharing their data and my businesses data with this third party and their silent partners. So, which of these scenarios does this setti

The report is pulling checks a "-" dollar amount and credit card expenses are a "+" dollar amount, therefore the total is not correct. Is there a way on the QB side in reporting I can make the checks show up as a positive too so that the grand total is correct? Please see attached example. Thank you!

I was excited to see that there's now the ability to send a bill payment stub with bills paid. However, the standard template doesn't meet our needs and I need to customize the form. The bill payment stub template doesn't have buttons for Additional Customization or Layout Designer so I'm unable to make changes to the template.Please help.

I have received a letter from a "collection agency" that claims I owe Intuit money.  It does a very good job appearing legitimate, however there's plenty of red flags.  Most namely I know of no debt.  In attempting to do my due diligence to make sure this is a legitimate invoice I am not aware of, I attempted to contact Intuit.  How?  Phone then chat. First, the person on the phone barely spoke English.  After explaining the situation, he flat out told me he can't verify if I owe the money and there is no one to speak to.  Then I went to chat.  After 45 minutes of trying to get an Ai chat bot to help.  It kept referring me to the QB Knowledge base.   Absolutly NO option to speak with a real person to verify this isn't a scam.  QB is pathetic.  This is why I'm working with an accountant to different software.

I have been using QB SE for over 7 years.  This year I migrated to Solopreneur and for the first 6 months all was good. As of the beginning of November, the connection to my bank just stopped working. When I tried to update it, I keep receiving several different error messages. I have always use Brave browser (Chrome based), but in an attempt to troubleshoot, I have tried connecting on Chrome, Edge, Firefox.  When using any of these browsers in regular mode I receive an error 103, which is related to incorrect credentials. Credentials are correct as I am able to connect to my bank daily. When I try to connect the account via the QB app or Brave / Chrome in Private mode, I receive an Error 590, which relates to QB being unable to establish a connection.  This has been happening for 5 weeks straight.I have been on chat support for hours and have gone through the standard level 1 troubleshooting steps, which all revolve around making sure I'm entering the correct

Irrelevant to Quickbooks, I am having profound verification issues with my bank account that led to a hold placed on my bank funds. Amidst this, there was a payment made via QB Contractor Payroll of over $1000 made to myself that did not go through. I had no clue that the payment didn't go through until Quickbooks until I received this email, stating I was being charged the full amount +$100. "You are receiving this message because a bank transaction was returned unpaid for one or more direct deposit debits that Intuit has funded on behalf of Youth Outdoor Workshops, 2025-12-08. We will automatically try debiting the transaction again from the bank account on file for the following amount:" Easy, whatever - I can just fix this and pay Quickbooks back with a different account, right? You would think they would make this simple? Except I can not find a phone number or email Customer Support. I sit in the AI Chat waiting for a human representative to join who I can tal