QuickBooks Q&A

Irrelevant to Quickbooks, I am having profound verification issues with my bank account that led to a hold placed on my bank funds. Amidst this, there was a payment made via QB Contractor Payroll of over $1000 made to myself that did not go through. I had no clue that the payment didn't go through until Quickbooks until I received this email, stating I was being charged the full amount +$100. "You are receiving this message because a bank transaction was returned unpaid for one or more direct deposit debits that Intuit has funded on behalf of Youth Outdoor Workshops, 2025-12-08. We will automatically try debiting the transaction again from the bank account on file for the following amount:" Easy, whatever - I can just fix this and pay Quickbooks back with a different account, right? You would think they would make this simple? Except I can not find a phone number or email Customer Support. I sit in the AI Chat waiting for a human representative to join who I can tal

My mileage hasn't been tracking for the past couple weeks or so. I've been having to enter it manually. And yes, my location settings  for the app are set to "always". And auto-tracking is turned on.

I have currently synced my Shopify transaction and QBO and have created a variety of "Shopify" related income account lines on my Chart of Accounts (Shipping, Sales, Refund, Discount). It's messy.  I have a hardware and service related item invoicing that is all ending up in "Merchandise Sales." Optimally, I would like the sales to be split to a "Merchadise Sales" (in state, taxable sales income) "Merchandise Sales, out of state" (out of state, taxable sales income) and "Service Income" (non-taxable income) What are the best practices to set this up correctly? And can I retroactively, resync and clean up these accounts and sales transactions?Thank you.

Irrelevant to Quickbooks, I am having profound verification issues with my bank account that led to a hold placed on my bank funds. Amidst this, there was a payment made via QB Contractor Payroll of over $1000 sent to myself that did not go through. I had no clue that the payment didn't go through until I received this email from Intuit, stating I was being charged the full amount +$100. "You are receiving this message because a bank transaction was returned unpaid for one or more direct deposit debits that Intuit has funded on behalf of [Company Name], 2025-12-08. We will automatically try debiting the transaction again from the bank account on file for the following amount:" Easy, whatever - I can just fix this and pay Quickbooks back with a different account, right? You would think they would make this simple? Except I can not find a phone number or email address for Customer Support. I sit in the AI Chat waiting for a human representative to join who I can talk

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We have over 30 user that use QuickBooks version 24 and only one of them is having a issue where the go to Customs& Jobs click on a name and we get the error "QBW.EXE - Fatal Application Exit -Aborting Application: QuickBooks is now terminating" a different person and different pc does the same thing to the company file and they dont have issues. Below is what we have done:1. Moved pc to latest version of Windows 11 24h2 (we are testing 25H2 right now)2. redid the user profile3. Replaced the computer with a freshly loaded Windows 11 24H2 But nothing works and user is getting frustrated, understandably.[Attachment Removed - Requested by the Customer]

We just moved to the new shipping manager and have our UPS and FEDEX connected.  How do you apply a 3rd party billing or a return label?  We need this fixed ASAP if it is not possible. I looked on Shipstation.com and it says there should be an Additional Options button, but i don't see it. Please help!! Cathy

Site Admin please help delete upload pic and replace with picture attached to this post https://quickbooks.intuit.com/learn-support/en-us/other-questions/qbw-exe-fatal-application-exit/00/1590864

I have QB enterprise and need to migrate it to simple start .. how can I migrate the data

And if i extracted paid bills report, it will give me only paid or unpaid, it won't give me payment details. Even i tried to do it manually in Excel, but there is no bill number with the payment so i can't link between bill details and payment details.

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QuickBooks keeps saying it has an update so when we launch it as admin to install the update it just says to reboot to install the update but rebooting doesn't actually do anything. We've ran the Diagnostic tool and reinstalled Microsoft Visual C++ but it still prompts and won't let the user launch until its installed.Any help is appreciated thanks

Hello, my organization has a Colorado FAMLI account for our one employee in Colorado in order to file and pay the Paid Family Medical Leave tax. We have QuickBooks Desktop Assisted Payroll so I need to add them as a Third Party Administrator. It appears I do that from myfamilyplusemployer.state.co.us > Manage Accounts > selecting account name > click "Add" near the bottom in the section "Third Party Administrator." Is this correct? If so, then there is a box that says "Select Account." What should I enter here? Thank you in advance for your help.

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  Welcome! Getting your contractor's tax info sorted just got a whole lot easier and faster. This quick guide will walk you through our streamlined W-9 import process. Understanding these simple steps means you can keep your records perfectly accurate with minimal effort, ensuring smooth sailing for tax season. Let's make managing your 1099s a breeze.    Before You Start  Your Essential Tool: Please have the completed Form W-9s from your wonderful contractors or vendors saved and ready to go. File Formats We Love: We happily support PDF, JPG, and PNG files.    What Happens Next? Once everything looks great and you hit save, we'll automatically update your records. The new W-9 information will instantly replace the old details in your contractors' profiles. Easy peasy!   For more resources, make sure to check out the full article here.   

We use the GoPayment app on iPhones to take client payments. The app is still working on a couple of phones, but is trying to start and then crashing on others. This is causing a huge headache for my team. We have tried restarting phones and uninstalling and reinstalling apps. What is the solution to this?

Hello, We are administering Minnesota's new Paid Leave program starting January 1st. We will be going through a third party vendor and not the State of MN. However, looking for clarity on how to setup the deductions? Both for employee and employer, and the tax implication. Does QB have any clarity? We use QB Desktop.

Well folks, Intuit has a BIG problem on its hand with the new Quickbooks Desktop shipping module which is from ShipEngine. After 3 hours of talking to multiple Intuit tech support, sales, and customer support representatives, it appears that their new shipping module CANNOT PRINT TO THE ZEBRA LABEL PRINTER as their current built-in Shipping Manager module can do. Each time I tried to print a label in the new ShipEngine - after confirming I wanted the 4" x 6" thermal label - all I got was a PDF file and not an automatic print on the same Zebra printer I have been using for years with the current Ship Manager. The last Intuit gentleman who tried to help even did a remote session and we tried different things to no avail. While the last gentleman will talk to his supervisors and try to get this issue to the right people, he said I will have to install the Zebra printer driver as a Windows printer on my computer and then open each label PDF and choose that printer.&nbsp

We just want to pay our vendors with checks that we write.

I use qbo to invoice my customers on a weekly basis.  Customer make payments using their bank accounts.  However, quickbooks allows customers to cancel the payments weeks and sometimes months after they have paid and the money was deposited into my account.  I received a payment from customer on August 12, 2024.  The service was delivered to the custome.  Money was deposited into my account.  On January 21, 2025, quickbooks told me that there was  a problem with the customer bank account and the payment has been cancelled!!!!.   How is that possible?  

Upon opening QB Enterprise Desktop I had no choice but to 'up-date' and now I cannot open QB. It says it has to 'up-date the company file' but I get 'something went wrong' message. I checked the company file and fixed any problem, but I still get that message 'something went wrong' and I can't even open the 'read more'.I re-started several times and checked the company file again.  Still can't get in.

I want to import invoices from a CSV file

I took a credit card deposit and then I went to the customer list of transactions and it is adding the deposit to the estimate total and not recorded as a deposit. How do I fix this? I need to unlink this from the estimate, but there is no unlink mechanism on either the sales receipt or estimate.

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Hello everyone! I'm pulling my hair out here trying to get this resolved.  Last week during billing, I tried to send an invoice and every time I would try, Quickbooks would close. I rebooted the computer thinking that would fix it. It didn't, I got our IT team involved, I'm not sure what all they tried but after multiple attempts, they uninstalled and re-installed Quickbooks. That worked and after a day and a half of going off-course, I was able to start sending invoices again. Thinking everything was ok, until today it happened again. Nothing changed, I haven't updated anything. The last time I sent invoices was Friday and everything was fine. Then today, the same thing happened. I'm at a loss as to the cause but I can't keep having IT uninstall and reinstall the software and throwing me even further and further behind every few days. If anyone can offer a solution or even moral support, I would greatly appreciate it. Thanks in advance!