QuickBooks Q&A

Why is it so difficult to reach a live knowledgable person in the Resolution Center? This is my 5th call to them tyoday and every time a rep has a different story as to why a deposit of $30k is on hold for NO GOOD REASON

The bank balances in my chart of accounts are incorrect.  However, the registers and the balance sheet agree and are correct.  Why is the chart of accounts wrong and how do I fix it?  I have re-booted, I have installed current updates.  I even cleared cache.  Tried chatting with support, but obviously I did not have the agent's full attention.  After repeating my question to her twice, I waited and waited for a response....nothing.  So I left the chat since she couldn't see fit to respond to my 2nd answer to her question.  My time is valuable, we pay for support and we get trash support - this is nothing new..  Does anyone out there have any suggestions?  My thought is maybe rebuilding the file?  Thanks.

Good morning.I am trying to set up union employees on our new QB Desktop.  I have approx. 40 deductions that are based on the regular hours, the OT hours and/or the DT hours.For example,IAF is $0.20 per regular hourIAF is $0.30 per OT hourIAF is $0.40 per DT hourI set them up for hourly but of course it charges both regular hours and OT hours. Does anyone know how I could set up these deductions? Thanks,TF 

No text available

No text available

I overpaid a contractor for a job with a check in Quickbooks Online and he paid me back with cash. How do I show that on his account?

The grand "TOTAL" column is missing and won't print on my invoices?

HII have a user who is not able to Send Report to Excel (Create new worksheet) (replace or update worksheet) is all grayed out, Only option available is (Create a comma separated Values (csv). file.   Every other user this is working with no issue.  Save Version of Quickbooks 24 Desktop.  What are you thoughts on this?

What if bank statements have not been reconciled from several years.

I have upgraded my version to Plus and still cannot turn on account numbers on the setting. How can I solve this?

No text available

No text available

The toggle button is missing to switch views. I have 3 company accounts and only one is showing in desktop view.

I am trying to update my chart of account settings.

No text available

No text available

No text available

No text available

No text available

No text available

Quickbooks has charged me a $25 because they attempted to withdraw a customer payment transaction fee before depositing the customer payment. Funds from this deposit account are regularly reallocated to operating accounts. Because Quickbooks attempted to withdraw before they did the deposit, their withdraw was returned. To make matters worse, they then attempted without confirming with me to withdraw from the same account again, and of course, the same thing happened. The the $25 fees are now adding up. I've attempted to contact QB via chat and phone, having been dropped from the line twice via the phone option. No path has let me to someone who can actually weigh in on the matter, as the front line customer support people do not know how to handle this situation and also seem to not know who to escalate it to. I've already waisted a couple of hours on this and I'm at my wits end -- How can I get someone to address this issue for me? I'm about ready to turn off my Quickbooks invoice pa

No text available

No text available

No text available

cant upload receipts from mobile