QuickBooks Q&A

Where do i go to get the detail of the charges from quickbook

Cancel my quickbook's membership.

I have been a QBO user for several years with no problems. Just under a month ago my checking account stopped downloading new transactions from my bank (Northern Trust). It was really strange because the balance was correct and appeared to be updating every day. Just no new transactions. I disconnected the account, cleared all browser cache and cookies and, in an incognito window, reconnected the bank account. The balance showed as correct but all the transactions were downloading from a different account I have at the same bank. I disconnected the account and tried again but to no avail. Clearly I'm connecting to the correct account because the balance is showing as correct. But it's pulling transactions from the wrong account. If anyone has ideas on this it would be most helpful. I've lost pretty important functionality at this point. Many thanks, Matt.

Can someone explain to me why in Quickbooks Desktop Enterprise, when I go to send a report such as an "Open Balance" report to a client, the email address for the client profile does not automatically populate?   Instead it requires you close the report (often after you've customized it), then open and copy email address from the customer profile, then go back and generate the report, then paste the copied email address into the send window, then send.    This is HUGELY inconvenient to constantly go back and forth between windows that don't let you switch between them, and should automatically insert the client's email address using the email report function.    

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Most of our expenses are salaries. We have several other accounts that we wish to consolidate. We would like the Statement to have two expense lines--salaries and everything else. How?

A customer made a payment through Intuit Payment Solutions last month, and the payment is showing in our bank account, but is not showing up anywhere in QB desktop.  It's not in undeposited funds. It's not deposited and posted to the customer account.  I can view the transaction details of the payment, and it's funded.  I can't reconcile because of this, and I need to give the customer a refund as they overpaid.  Any help would be greatly appreciated! 

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I always file the quarterly 941 electronically and this quarter it si not showing up to file. How can this be fixed?

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I have two of these messages on my App page: "Your Squarespace Connector by Intuit needs attention". Trying to disconnect this App doesn't do anything but tell me it's done. Trying to Update the App on the Apps page results in an error 590.

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I started QB to do my Desktop Payroll this morning and it said there was a new update to QB Desktop.  I allowed it to update and now my payroll data has reverted back to 2017.  No current data available at all. Anyone else have this problem or have a solution?

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QB Desktop 2019 is not supposed to be updated for any reason, but we it still does.Yesterday, QB ran fine as it should, this morning, when opening the file there was a quick Update window.  File still opened, things are functioning.   Then we went to go print, it just went crazy.  1 page invoice, but the printing number keeps on going up we got to 1000 before stopping it.  It didn't even print the invoice.  Can't edit template. Have already tried Doc, and all the diagnostic tools, still not working.  How do we remove today's update to QB?

help online support

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I had a list of reports and views bookmarked so that they would open in new tabs. Now a bookmarked page will only open in the tab in which you are viewing. The new interface seems to require multiple keystrokes and menu pull downs when I had spent a lot of time figuring out how to make it more efficient.

I want to create a P&L report by month via Spreadsheet Sync. Once I selected Build A Report, I get to a canned report selection. There is no customization of the report column-wise. When I ran P&L, the year-to-date number showed up in one column (total). I can't break it down to by month. I also can't select the custom reports I created in quickbooks online via Spreadsheet Sync. Is Spreadsheet Sync only for canned reports?

I get an error OL-222. These have worked fine until I updated today. I know that QB2020 desktop (mac) is no longer supported, but cannot understand why I cannot even manually import a qbo file from my hard-drive. If the update forced my software to no longer import my own documents (qbo), am I able to downgrade to the previous version using my Time Machine backup (mac)?

All of a sudden my invoices do not have a total on the bottom any more. How can I change it back so the total will show up? And now my invoices say Balance due (hidden) in the top right hand corner, how to change that also.

Hi, I work at a school and the students are doing a pizza fundraiser. We wanted to use the QB QR feature for sales of the pizza but turns out the amount field cannot be variable. Does anyone have another idea of an option that may allow the customer to scan the QR code and then enter an amount of their choosing. It would be great if it integrates with QB but it doesn't have to!