QuickBooks Q&A

Can’t see bank transactions from 1st July too 9th of July and therefor cannot put in the invoices have been paid

need to record a GST/HST payment owed to the CRA due to a re-assessment. How do I do that?"

Where can I see the recurring bills that I just set up?  Help says to click on the gear icon and choose “recurring transactions”, but “recurring transactions” is not listed.  I also tried looking around in Expenses and Bills, and didn’t find anything.  I just set up 2 recurring bills today.

When QBO was updated invoices already in the system no longer show line item descriptions. I followed the instructions in QBO to correct the issue and it did not work. The estimates still have the descriptions. What can be done to save ALOT of work inputting the descriptions again.

My client has always used this format, so she doesn't want to change it. Could you please help?

I have been a Quickbooks Pro Desktop user since 1999. I am currently on Quickbooks Desktop Pro 2024. Since 2016, I have been using Desktop Pro on my office desktop PC (for accounting) and my laptop (just for viewing in the field and never accounting). I never used both computers at the same time (I don’t have multiple licences and no need to have 2 people modify the file at the same time). I recently renewed my subscription (last week). Everything is fine on my office desktop (the computer I used to renew the license), but my field laptop keeps giving a message to renew my subscription. I log in to my Intuit account from within Quickbooks (on the laptop) and it says my subscription is current. On the laptop, It says I will lose access to my company file in 3 day. In Quickbooks, I saw a button that says “Sync License Data Online” with no change. What is happening? I really need Quickbooks on my laptop. Help Thank You,Dave F.

There is an issue with Quickbooks Desktop Enterprise where-in if an integration tool (Skyvia in this example) fails to log out of Quickbooks, the Admin is unable to end the user session. The user is visible as logged in, however using the various prescribed methods - using Quickbooks Messenger, changing to Single User mode - all fail to remove that logged in session. See screenshots below where the user is logged in, but not appearing as a user that can be messaged or removed by the Admin.  

While booking I am not getting Tax rate column

Why am I getting this error now when none of my data in payroll and QB has changed?  ; [ERROR] [Name removed] The entity does not exist in Quickbooks [11283] ;[Name removed] The entity does not exist in Quickbooks [11283] ;[Name removed] The entity does not exist in Quickbooks [11283] 

Hey.  Why is taken from my bank acc? I have never order anything about this. And I had to find this pn Google an make an acc to text.  I want refund 

I asked a question on the community yesterday and received a notification this morning that I got a new reply. When I click in the link in the email, it just takes me to the QB community main page, not the conversation. When I click on my icon and click on topics, I can see my question, but when I click on it, it just takes me to the QB community main page. How do I get to my question to see all the responses? The subject of my question is:  The text in my invoice disappeared

Is there a way to make a correction to the qualified overtime amount for an employee? The tracking was implemented a few weeks after the start of the new tax year and doesnt reflect the true qualified overtime for employees who worked overtime between the start of the new tax season and when QO tracking was initiated in QB online. 

I need to create a new bonus type for an employee for a discretionary bonus. I have tried going into the employee, clicking “add” under “additional pay types,” and clicking “new pay type.” But after doing that, under “type” it doesn’t have the option of bonus. My advisor told me that I need to enter this bonus differently than our regular annual bonuses, as it is a discretionary bonus. How do I go about doing that?

We use Quickbooks Desktop and we run payables checks every single Friday - however, because of an approaching due date on our water bills, I ran one check for our Municipal water bills a day early to mail it off sooner. This was check # 70151 in our system, ran and mailed 7/16. When Friday arrived, I went to run the remainder of our payables checks and somehow the water bills were still sitting there to be paid. How can this be if I had ran them the day prior? I went to our Municipal Water provider in the Vendor section and check # 70151 was nowhere to be found - just my original entry of the two bills waiting to be paid. I checked the audit log thinking someone else must’ve accidentally deleted the check and check # 70151 exists and shows it was created on 7/16, but there is no other entries for check # 70151 - no one deleted it, no one changed it, no one voided it, nothing. It was created and somehow fully disappeared from our system aside from the audit log. I ran a fake check and r

No emails are received when sent via quickbooks

The bank account will not sync, but to create a ticket with the bank, they need "log files".

I overpaid an employee because i had an hour rate of $100.00 per hour rather than $20.00 per hour. Thankfully the employee is  the one who brought it to my attention. This was direct deposit and it is in his account and all the payroll taxes have been paid The instructions say to1 void the check2. recreate check with correct 3 (b) deduct the overpaid amount from future payrollsMy Questions:How do i deduct the overpaid amount from future payrolls when i am using Time TSheets?I assume his next chek will be for 40+ hours and the corrected net will be for zero or just a few dollars.   Heck, it my go into a third paycheck HOW DO I DO THIS?ThanksLDO overpaid employee and now i want to dedecuct  overpay from next pay check

Help! When I opened an existing invoice this morning, all of the text in the body of the invoice disappeared except for the total line. It still shows when I print the invoice. How do I get the text back?

I just logged into my Quickbooks and see that they will now be automatic filing/paying all of my taxes for me. The issue is, I do not have employees and with my business set up there are certain taxes that Quickbooks says I need to pay that I don't since I am exempt from them, but I can't turn them off. Not only that, I really prefer to pay things over EFTPS manually. I am at a loss. Is there really no way to avoid this auto payment and filing? This is an absolute deal breaker for me, is there ANY way possible to avoid this? If not, I will need to move to a new platform. Help!

Payroll  >  Paycheck History >  Can someone explain the difference in make adjustmentdeleteeditvoid reverse If i made a mistake on a paycheck two days ago and I just found out today whic one do i use?If i made a mistake on a paycheck two weeks ago ...which one do i use?how do i know when i should make an adjustment on a bad paycheck?   How do i know when i should void a paycheck rather edit a paycheck or reverse a paycheck?Thanks LDO   

Dear Community, In 2025, a check was linked to a customer X'  invoice. At that time, the bank account was reconciled.In 2026, we confirmed that the check never reached its destination. We issued a new check in 2026. However, the original invoice is still linked to the lost check. How can I resolve this issue and link the new check to the original invoice so that it once again appears as paid with the new check? Thanks in advance for your help!AM

We use quickbooks billpay to pay many of our vendors.  One vendor provided the incorrect ACH info, so the payment was returned.  We then re-issued it with the correct ach info. I’m not quite sure how to account for the multiple transactions, and am looking for assistance. Under the vendor, I see: 3/13 - Bill - Vendor 1 - Paid - $76003/16 - Bill Payment - Vendor 1 - Voided - 0 (this was done automatically by qbo admin service)3/31 - Bill Payment - Vendor 1 - Applied - $7600This seems okay. In the bank feeds, however, it reads like this:03/17/2026    INTUIT BILL_PAY (Payee - Quickbooks Payments)-$7,600QuickBooks PaymentsAdded to: Expense 03/17/2026<NEED CATEGORY> 03/30/2026    INTUIT REFUND (Payee - Quickbooks Payments)$7,600QuickBooks PaymentsAdded to: Deposit 03/30/2026<NEED CATEGORY> 04/01/2026    INTUIT BILL_PAY Vendor 1-$7,600Vendor 1Matched to: Bill Payment 03/31/202620000 Accounts PayableShould I just stick the first two transactions (from 3/17 and 3/20) in a clearing

Anyone who banks with the personal side of Axos having trouble connecting to the bank?

How do i fix this "You currently don't have permission to view subscription details." I want to resubscribe It is my company account i set up some years ago and now the payment card has expired.

Hi, I am having issues with my workforce app