QuickBooks Q&A

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I need to export not import

I am trying to give an accountant access to my account. I set them up as a user and gave them external accountant access. When I enter their email address and send the link it changes the roles to payroll manager and user only limiting their ability to access data. How do I change their ability to access? When I review the list of role access the external accountant role shows full access. Quickbooks Desktop Enterprise 24

I've contacted support regarding this issue, but they couldn't solve it. My products, except two new one's I've added, won't show up in the "Products & Services" tab, so I can't edit them. I can still invoice the products, they still appear in reports, and QB says they already exist if I try to re-enter them. The customer service rep and I have tried checking the filters/categories, using different browsers/incognito, and exporting a list to excel. Nothing has fixed the issue. Has anyone else experienced this/Can you help? Thanks.

QBO has waay too many features for a single employee LLC. I chose wrong. But I don't want to lose all of my data. Is there an export import feature? Help!

On July 30, 2025 I had no problem using QuickBooks Desktop for Mac 2021. I have a 2 user license and have the server on my IMac and have the second user on my MacBook. On July 31, 2025 when attempting to open QuickBooks, received a message 'QuickBooks is unable to verify the QuickBooks server.' I checked for updates and found both the server and QuickBooks 2021 have update 20.0.14.1110 available. Upon attempting to update to this version, both QuickBooks and the QuickBooks server I received an error message 'Update Error! an error occurred while running the updater. Please try again later.' Is this a problem on Intuit's end or with my updater software? I have older computers (both my iMac and MacBook) both running Mac OS Catalina. I am a small contractor with no employees. I do not use any of the online features in QuickBooks. I wish to keep using QBDT 2021. I have no need for cloud based Enterprise. How do I update QuickBooks and the QuickBooks Server to continue using my licensed sof

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How to make chart of accounts number show up on a printer check?

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When going to Payroll>Contractors where are the hours that I just approved?

I have to manually multiply their total hours by their rate. The problem is their time that's allocated and recorded to specific projects in QBO creates a double entry when that actual expense comes through the bank feed. That means I have to go through and not only manually split every check to each project appropriately, I have to delete every time entry because it's a duplicate. I've attached a snippet of a billable time entry for the same work prior to deleting the time entry to show how it creates a duplicate for the time and actual expense.It doesn't matter whether or not it's billable, that's irrelevant because that's only for creating an invoice to the customer - every QBO expert was adamant this was the way until we walked through it. Everything is exported correctly from QBTime and since this issue only has to do with paying contractors it's only QBO, nothing to do with QBTime - something else QBO experts were adamant about. There's also an average of 3-5% more likelihood of

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I need to refund her money via ACH. How do I do that?

i want to compile a report of time off requests that were submitted in a timely manner so i want to compare submitted date to date requested

I hope someone can help.   Our company credit card has one account but 4 cards for different consultants under that one card.  When I set up quickbooks (and was a complete newbie to it) I needed to figure out how I could have the transactions be downloaded from the bank to reconcile.   A QB expert said the only way to do that was to set it up that all cards are shown but to have a separate account for all of them otherwise I would not be able to reconcile each account to the bank statement.  I have used this method ever since.  Trouble is that the profit and loss are of course showing ALL the transactions from the cards whether they are in the reconciliation or not so I have lots of duplications.  What can I do to rectify this and have my QB account be a true representation of the transactions and payments of my credit card?thanks!

Securitymetrics has been contacting me.

Can I have a user that is only on TIME?

Our time clock is based on 100ths.  But Quickbook time is based on 60 minutes.Is there a default to make the QB time Kiosk read 100ths of an hour as opposed to 60 minutes?ThanksLDO 

If I try to sign into Ask Community, the website will direct to sign into Quickbooks. If I sign into Quickbooks then try to sign into Ask Community, the website says Sorry, incorrect credentials. 

I've been searching on adding a retention payable and receivable account as we are about to go live with Procore and I was told I need to do this.  My question is this...based on what I'm seeing here, once I set these up, I would add a line item to my invoice that is just "retention" (or whatever I choose to name it).  However, right now, we enter it in as part of the invoice, for each service provided, and when payment is made, it just shows some payment (for us 10%) is still due.  If I add a retention due line item, it will not account for it properly as it's just a catch all and won't show up under each service provided, correct?  Unless I set up retention payable and receivable accounts for every service?  Which seems to be a bit much.  Am I overthinking this?

On Monday and employee forgot to clock out for lunch.   Here is Thurday and I just realized that he forgot to clock our for the lunch,  How do I deduct that 30 minutes.   I can see where he got here at 7:00 and left at 4pm.  but i do not see where i can insert the lunch time in between.  How do i insert the lunch in-between?ThanksLDO

I am considering switching to QBO from desktop. There is a QBO desktop app that makes QBO look more like the desktop version. I have read some of the help articles about it. Some articles say that it is free to download for ALL QBO users.  Other articles call it the QBO ADVANCED desktop app, which sounds like you need to subscribe to the advanced level to be able to use it.  Which is it? Has anyone here used the app? Does it make the transition to online easier?

When creating an invoice under QuickBooks Desktop, one was able to select a specific account receivable where the amount will be posted. How do you do this in QuickBooks Online? Or alternatively, when creating a customer account, is it possible to assign a specific account receivable to the customer? 

Ok we use QBE with Enhanced Inventory Receiving so the normal work flow looks like this... PO for 10 widgets - inventory is 0Bill for 10 widgets - inventory is still 0 (EIR does not receive inventory with bills)Item Receipt for 10 widgets - inventory is now 10Invoice for 10 widgets - inventory is now 0 So here is where it does not work... PO for 10 widgets - inventory is 0Bill for 10 widgets - inventory is still 0 (EIR does not receive inventory with bills)Item Receipt for 7 widgets - inventory is now 7 because the vendor only shipped 7Credit Memo for 3 widgets because the vendor billed for 10 - Inventory is now 4 (problem)Invoice for 7 widgets - inventory is now -3 (problem) So at first the solution seemed to be that Credit Memo's under EIR should be like bills and NOT effect inventory, but then I though about an product return and how that would work or not work... PO for 10 widgets - inventory is 0Bill for 10 widgets - inventory is still 0 (EIR does not rece