QuickBooks Q&A

how to get to the NEW tab?

I received "Message Code 2107 Problem Uploading Data to Service/Sign on was Rejected" one week ago. After calling Intuit and making changes they suggested, the error message switched to "Encountered a Payroll Service Connection Error". Since then, I've worked with no fewer than six (6) Intuit representatives who had me do everything from installing the Tool Hub, delete and re-enter paychecks, delete employee records, check for payroll updates, check for new tax tables, switch between single and multi-user mode, turn off/turn on cloud payroll services, and the list goes on. Four (4) times I was promised a call back from a level 2 support person and all four (4) times I had to initiate the return call to the basic support group.  I ended up printing paper checks. I assume now the data to be sent is just the data to ViewMyPaycheck. However, no one at Intuit will tell me what the issue is and it still is not resolved. This likely means I won't be able to process payroll (direct d

company pays for half of the medical for employess which shows up in contributions on the P&L but it is also showing up in the wages line on the report

I'd love to skip that page when categorizing transactions and it keeps defaulting back to that which is annoying.

Using Quickbooks Online, we were receiving emails about payments being received when a customer payed an invoice. For about 1 week we have not received those notifications at all. I've searched the community database and I can't find a valid answer on how to fix this issue.It states that you need to:Choose Account from the Online Service Center page.Select Settings & Alerts.In the Email Alerts section, choose Yes for each notification you've like to receive.Enter the email address where you'd like to receive this notifications. Click on Save Changes"Except that those options have been removed and the information isn't able to be used, you can only choose a landing page and that is it.. Can someone please help me figure out how to get emails for payments to invoices (Note. They are NOT recurring payments, just normal payments from invoices.

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Duplicate Team member is not on the payroll side only on time.

We updated to QB Desktop 24 and now when I try to import our credit card charges I keep getting this error. System.NullReferenceException: Object reference not set to an instance of an object at AdvancedBankfeedsWorkflow.WPF.ViewModel.WorkflowDataProvider.GetQBConstraintsDataBinding() I have never seen this error and have no idea what to do. Once I click ok on the error it completely closes QB. I didn't get this prior to updating.

Hi All,We have changed our number codes this fiscal year, ie, Payroll was coded 400 last fiscal and 4000 this fiscal year. My problem is when I created the Statement of Financial Position, payroll is still coded as 400 (my report period is this fiscal year).Anybody out there that can maybe help me? Thanks!

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I would like to run a report showing a particular Employee and just the dates that he used Paid Time Off (PTO). I can run the report showing all the pay periods for the year, but I have to scroll through and write down all the dates on which he took PTO. I would like for the report to just show the dates he used PTO. Is this possible? Thank you.

How can I make the invoice number to show up automatically in the subject line when sending an invoice or estimate email to clients?I tried to make it work by adding "<NUM>" in my subject line of my email, but it won't work. I tested it by sending an email to myself and see if it would work, but it still won't show up with the invoice number.Please anyone who can help with this. I would appreciate it! Thank you! Below screenshot of sending an invoice email. 

can I delete a quickpay account?

August 7, 2025 - Reports are not updating with current data.  I've tried refreshing, clearing browsing data cache; signing out and back in.  It continues to say "report last up dated __ (4,5,6,7,8,9 etc.) minutes ago." 

Hi QuickBooks team,I’m hoping someone from QuickBooks or a moderator can help escalate this issue, because I’ve hit a dead end and it’s incredibly frustrating. I have a QBO Online account that I started about a year ago with an LLC. At the time, I was originally denied QuickBooks Checking, so I opened a business account with Chase, despite my strong preference for using QuickBooks Checking. After going through the process of getting Chase connected and set up with QBO, I was eventually approved for QB Checking — so I canceled the Chase account and went through the hassle of switching everything over. Since then, QuickBooks Checking has worked great. Earlier this week, I started a second business within the same QBO account — a nonprofit organization I’m launching — and applied for a new QB Checking account. I was denied again. Before I go through the hassle of opening yet another external bank account, I want to make absolutely sure that this denial is final and the

Hi!  We just ported to QB online with payroll (QBO) after running the desktop version w payroll for over 25 years. There is a long list of reasons why it is a good idea to maintain offline backups of important company data.  Everyone should back up their key files ... not just advanced users.  The backup applications mentioned in the QB resources seem badly out of date. Does anyone know of reasonable backup and restore procedures for us regular QB Online users?  (Not QB online Advanced users)  I don't think a backup service at $80/month is reasonable. If there is no such thing, is there a user forum which attempts to influence QB product development? Thank you for being out there to make QBO a good experience.EG75 

Buying a company by share purchase for Canadian private corporation:I purchase a company from a friend for $ 40000 by Share.- basically I gave her $40K by buying all shares from a friend's Canada private corporation.- However, for many years, my friend has always recorded her Capital Stock value in her book as $100 for 100 shares.1. How do I record my journal entry of paying that $ 40K as business purchase by Share in Quick book ?   (She was the owner of the corporation)2. Does she need to pay any capital gain taxes after selling her Shares to me ?Thank you for any suggestions.   

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I didn't hit "run payroll" by the deadline and it is now payday. Will it pay them tomorrow or in another week? Or should I write checks?

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I'm finding the latest desktop app (3.4.0) hangs after loading the splash screen (i.e. never opens QBO). Prior version worked fine and if I reinstall the old one it still works ok.