QuickBooks Q&A

I've been tracking cash flow with 3 years of data and the new report format doesn't fit with past reports anymore.

We closed our old payroll bank account and have been trying since early June to update the account (to match our general account). Over 30+ phone calls, chat sessions and emails have left us with no progress. At least 4 cases have been opened. All required documents/pictures, bank forms etc. have been uploaded on the "file upload" site (just last week support sent me a link and while on the phone we successfully uploaded the files) and emailed several times to QBO@ & accountvalidation@. Does anyone know of a way to speak with someone outside of the Tier 1 payroll team in the Philippines? Those I speak with seem sincere, but it gets frustrating when they literally start over each and every phone call (have you cleared your cache? have you tried a different browser? etc.) and they seem unable to see the history of the problem. 

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I have been trying to update start & end dates to projects & at first it looks like it updates it when I save. However, after a few minutes when I have went into other projects and/or the screen gets refreshed, the changes are no longer there. I have tried using multiple browsers, clearing cache, etc. Is there a known issue right now that is preventing me from updating these dates?

Why has quickbooks held my funds for six month?

I have TD Bank and QuickBooks Desktop Pro Plus 2024 R15P.  For me the previously working connection seemed to fail after a QB Update, but that could be a coincidence.  I un-linked the account in QuickBooks and tried to re-link but it failed with a OLSU 1013.  My resolution was to sign into my banks web page and go into "Account Options", then "Account Services".  Scroll down to "Manage Linked Services" and under the heading "Financial Tools" click on "Manage Settings".  I use both Quicken and QuickBooks so I Ignored the section at the top titled Quicken.  Instead scroll down to "Financial Tool Access".    Click on the carrot  ^  to expand "Financial Tool Access" and then click on the link for "Financial Tool Access".  You will see "QuickBooks Windows 2023": Mine said "Approval Pending".  I clicked on it, and it switched to "Authorized".  QuickBooks immediately allowed me to re-link the account. If you have Quicken do

I have the gopayments app on my phone, but the guys need to be able to use the laptop for when i am busy or out of the office. When I do a mock sales receipt or receive payment, there is an option for swipe card/card reader...

Our April payroll taxes were automatically paid by Quickbooks on 5/15, but there was no record of them being withdrawn from our bank account. When I called Quickbooks support about it, they said that our bank was blocking the withdrawal and said to call the bank. I called the bank and they said they would have to disconnect our account link, then reconnect it and have Quickbooks reinitiate the withdrawal. After reconnecting the accounts, I called Quickbooks support back and all they could tell me was that the taxes are paid. I asked when the taxes would be withdrawn from our account or if they could reinitiate the withdrawal, but they said that was up to the system and they have no control over the system. I'm wondering where to go from here, since customer support is unable to reinitiate the withdrawal. 

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I have outstanding invoices, and i would like to know if i can force payment (receipt)?

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I'm in Arizona.

We had a change of ownership a while ago, I have updated everything to reflect me as the business owner. When I go to look at QB loans its showing the old partners name, address etc. The same with the Merchant sales account.

I have an error stating CitiBusiness Online has made a change but have tried calling both them and Intuit and both say its something on the other end and no one is taking ownership.  Anyone else having this issue or found a resolution?  When I try and relink the account they are no longer showing as an available bank.  Thanks

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Hello,We are currently having issues with our clients receiving their invoices. I spoke with the help desk, but to no avail, the problem still exists. It is particularly important for our client to receive their invoices in a timely manner, as it is for us to receive their payment.I truly welcome any advice that can resolve this issue. Thank you.

Im getting conflicting internet repsponses that state you can and cant connect google sheets to QBO through the new spreadsheet syncing function... I would like to update a dashboard in google sheets with a QBO report..Thanks

Occasionally I am getting the following message. "We can’t reach this customer. Please verify the email address with your customer or use a different email." No matter what I do at this point, even deleting the addresses and typing them back in, the invoice will not send. This issue is sporadic and only started happening in the last couple of months.

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When does QB process W2's? This is our first year using QBO and we do not know how much time we have to make sure everything is reconciled before W2's are made available to employees. Do we control that timing or are they processed automatically? Thank you

I received a Intuit debit card for my business.  I did not open any account with Intuit that needs a debit card.  I have called several times and can not get an answer.  Nothing came with the debit to explain anything and what account this maybe part of.    I believe this was done fraudulently. Can someone help?