QuickBooks Q&A

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Hi,Can you please look at the below issue as one of our customers is facing this issue and it is urgent?We have a customer who is facing an issue with the Custom fields in QuickBooks Advanced App. They have created string-type custom fields in the QuickBooks Online Advanced. When we make a request to the QuickBooks API, we are not getting the Custom fields information in the API response. Can you please look into the issue? Have you changed anything in the QuickBooks API recently? Thank you

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I've seen a few posts that SIMPLE IRA is only available on Quickbooks Desktop.  Is that still true?  Or is it now available in QB Online?  Thank you.

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I have customers with more than one open invoice.  When I make a new invoice and email it, when they click to view or pay ALL open invoices for that customer are listed. I only want the one I just emailed to show in the pay view.  This just started happening Saturday.     I've looked all over to try and fix it and can't find a solution.

intuit is shutting down quickbooks desktop, all versions, except the extremely expensive enterprise version, in may of 2027 after gauging us for an immense amount of money (2026 do it yourself payroll is $2300, that's just for payroll)  We refuse to quickbooks online, anybody have any recommendations for a non cloud based accounting software?

I'm not sure if some of the emails I've been receiving from QuickBooks are legit.  The most recent one states I have payments that are being withheld pending account verification.I've also received one that said bad reviews had been posted on square.  I don't use square, and I don't want to click on any links to verify payments because they potential could contain a virus and/or look to steal account information.  Both emails were from @squaremktg.com

When a user logs in, they are met with a "Enter Memorized Transactions" pop-up. We have turned off the reminder setting, so going forward it doesn't repopulate. However, we still need to clear what's there.There's currently over 1500 of them in the queue, and manually clearing it seems like the wrong way to approach this. Is there a fast way to clear that queue?

Last week and this week my payroll tax submission through Intuit has been rejected by the agency citing that the payment was submitted after the 1:00 PM EST cut off. My submission to Intuit today was at 11:00 AM CDT or 12:00 PM EST. I have still not gotten notice of "agency accepted" and it is approaching 1:00 EST today. What is going on? This has never happened before even when the payment was submitted to Intuit at 5:00 PM CDT in all the years I have been using this payroll service. 

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This is complete trash. Intuit should be ashamed of this, but given they fight $tooth and $nail to make sure the IRS doesn't provide online income tax filing to millions of people who aren't their customers, I am not surprised. I invite every QBO user to visit the Clair website and be horrified at what you can find. Not only that this is not free for your employees as a real payday advance would be, but there is no mention of the fourth party (and likely more) personal data sharing in the info you get from Intuit pushing this nonsense. This is like a shark selling tickets to other sharks at the feeding frenzy. Disgusting. Since the setting for this in Payroll Settings > Shared data is vague to mute about this point: It says the setting is for providing access for employees to these payday loans, NOT that it's actually turning off sharing their data and my businesses data with this third party and their silent partners. So, which of these scenarios does this setti

The report is pulling checks a "-" dollar amount and credit card expenses are a "+" dollar amount, therefore the total is not correct. Is there a way on the QB side in reporting I can make the checks show up as a positive too so that the grand total is correct? Please see attached example. Thank you!

I was excited to see that there's now the ability to send a bill payment stub with bills paid. However, the standard template doesn't meet our needs and I need to customize the form. The bill payment stub template doesn't have buttons for Additional Customization or Layout Designer so I'm unable to make changes to the template.Please help.

I have received a letter from a "collection agency" that claims I owe Intuit money.  It does a very good job appearing legitimate, however there's plenty of red flags.  Most namely I know of no debt.  In attempting to do my due diligence to make sure this is a legitimate invoice I am not aware of, I attempted to contact Intuit.  How?  Phone then chat. First, the person on the phone barely spoke English.  After explaining the situation, he flat out told me he can't verify if I owe the money and there is no one to speak to.  Then I went to chat.  After 45 minutes of trying to get an Ai chat bot to help.  It kept referring me to the QB Knowledge base.   Absolutly NO option to speak with a real person to verify this isn't a scam.  QB is pathetic.  This is why I'm working with an accountant to different software.

I have been using QB SE for over 7 years.  This year I migrated to Solopreneur and for the first 6 months all was good. As of the beginning of November, the connection to my bank just stopped working. When I tried to update it, I keep receiving several different error messages. I have always use Brave browser (Chrome based), but in an attempt to troubleshoot, I have tried connecting on Chrome, Edge, Firefox.  When using any of these browsers in regular mode I receive an error 103, which is related to incorrect credentials. Credentials are correct as I am able to connect to my bank daily. When I try to connect the account via the QB app or Brave / Chrome in Private mode, I receive an Error 590, which relates to QB being unable to establish a connection.  This has been happening for 5 weeks straight.I have been on chat support for hours and have gone through the standard level 1 troubleshooting steps, which all revolve around making sure I'm entering the correct

Irrelevant to Quickbooks, I am having profound verification issues with my bank account that led to a hold placed on my bank funds. Amidst this, there was a payment made via QB Contractor Payroll of over $1000 made to myself that did not go through. I had no clue that the payment didn't go through until Quickbooks until I received this email, stating I was being charged the full amount +$100. "You are receiving this message because a bank transaction was returned unpaid for one or more direct deposit debits that Intuit has funded on behalf of Youth Outdoor Workshops, 2025-12-08. We will automatically try debiting the transaction again from the bank account on file for the following amount:" Easy, whatever - I can just fix this and pay Quickbooks back with a different account, right? You would think they would make this simple? Except I can not find a phone number or email Customer Support. I sit in the AI Chat waiting for a human representative to join who I can tal

My mileage hasn't been tracking for the past couple weeks or so. I've been having to enter it manually. And yes, my location settings  for the app are set to "always". And auto-tracking is turned on.

I have currently synced my Shopify transaction and QBO and have created a variety of "Shopify" related income account lines on my Chart of Accounts (Shipping, Sales, Refund, Discount). It's messy.  I have a hardware and service related item invoicing that is all ending up in "Merchandise Sales." Optimally, I would like the sales to be split to a "Merchadise Sales" (in state, taxable sales income) "Merchandise Sales, out of state" (out of state, taxable sales income) and "Service Income" (non-taxable income) What are the best practices to set this up correctly? And can I retroactively, resync and clean up these accounts and sales transactions?Thank you.

Irrelevant to Quickbooks, I am having profound verification issues with my bank account that led to a hold placed on my bank funds. Amidst this, there was a payment made via QB Contractor Payroll of over $1000 sent to myself that did not go through. I had no clue that the payment didn't go through until I received this email from Intuit, stating I was being charged the full amount +$100. "You are receiving this message because a bank transaction was returned unpaid for one or more direct deposit debits that Intuit has funded on behalf of [Company Name], 2025-12-08. We will automatically try debiting the transaction again from the bank account on file for the following amount:" Easy, whatever - I can just fix this and pay Quickbooks back with a different account, right? You would think they would make this simple? Except I can not find a phone number or email address for Customer Support. I sit in the AI Chat waiting for a human representative to join who I can talk

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We have over 30 user that use QuickBooks version 24 and only one of them is having a issue where the go to Customs& Jobs click on a name and we get the error "QBW.EXE - Fatal Application Exit -Aborting Application: QuickBooks is now terminating" a different person and different pc does the same thing to the company file and they dont have issues. Below is what we have done:1. Moved pc to latest version of Windows 11 24h2 (we are testing 25H2 right now)2. redid the user profile3. Replaced the computer with a freshly loaded Windows 11 24H2 But nothing works and user is getting frustrated, understandably.[Attachment Removed - Requested by the Customer]

We just moved to the new shipping manager and have our UPS and FEDEX connected.  How do you apply a 3rd party billing or a return label?  We need this fixed ASAP if it is not possible. I looked on Shipstation.com and it says there should be an Additional Options button, but i don't see it. Please help!! Cathy