QuickBooks Q&A

Since Nov 9th my bank account balances are being updated but no transactions are coming over.I had three calls from support.  Two were disconnected (one after a half hour) and they did not call back.  Third call (over an hour long) resulted in finding out the there is an issue on Intuits end that they are working on resolving and I will get an email when it is resolved.I have tried numerous updates, did so with QBO support on-screen and also show all the transactions that are missing.  Having accounting software that I cannot rely on is not a good way to run my business.Is anyone else currently (I saw a post from a few years ago) experiencing this?

After a recent R-release update, the inline calculator (QuickMath) in dollar amount fields is broken. I've been using this feature daily for 13+ years and this is clearly a regression. What I'm doing: Entering a multi-operand calculation directly in a dollar field — e.g., typing 1563 + 1991 = to get 35.54, using the automatic decimal feature.Failure mode 1 — with "Automatically Place Decimal Point" enabled: The first number is entered correctly (1563 → 15.63). After typing + and beginning the second operand, subsequent digits prepend .0 — so typing 19 shows .019 in the field instead of buffering toward 19.91. There is no way to correct it.Failure mode 2 — with "Automatically Place Decimal Point" disabled: The first operand works correctly. After typing an operator, at least two keys stop functioning entirely in the field: the decimal point key does nothing, and Delete/Backspace does nothing. The operand cannot be corrected or completed accurately. So if I typed 19.91 wit

In person withdrawal

how do i edit the products and services section of the invoices

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If a purchase order is created and sent for receiving via the Purchase Order Fulfillment Worksheet, is it possible to modify the PO and have that change flow through to the Warehouse Manager data in the mobile app?I added an item to a PO, and the item count is updated in the PO Worksheet, but the receive list doesn't include the new item.Any suggestions or instructions would be appreciated!

I know there have been several questions on this topic, but they are all for Quickbooks online. I have Desktop Enterprise Solutions and a new email format was introduced with no warning that overwrites my branding on the email and places Quickbooks branding and emails. This is unethical to say the least. How do I change the format of the email on a desktop version? This one sucks and is confusing to the customer.

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I just upgraded to Quickbooks Plus from Simple Start in order to use Purchase Orders. The issue I find now is that Purchase Orders are used to track expenses from Vendors. That is not my use case. I am the vendor. I have customers issue PO's to me for products that I produce for them. I need a method to input these PO's from customers as I receive them. Sometimes the orders are large and I will send the customer partials, but not bill out the job until completion. I also need a method to track this so I can generate reports detailing all the open PO's I have and what has been sent already and what is still left to complete. Could someone offer any suggestions as to how to go about this as vendor? Do I even need to use QB Plus if I am not a vendor in order to do this? Thanks in advance for any insight. Gus

give me a phone number to call

My system shows that the email was sent and there's a time stamp on it but I've received nothing in the customer's receive nothing

We have the desktop version of Enterprise for Manufacturers and Wholesalers. We have setup low order points inside the inventory but do not get alerted when stock is running low. I have read how this feature is available to online users but can not find how desktop versions can get alerts. Is that feature available to us and does anybody know how to set it up? Stay safe and healthy ! Thank you in advance !

I accidentally created an accountant’s copy of quickbooks, now it is waiting pending return from accountant. Since it was accidental, I have no intent to give this to an accountant. How do I undue my quickbooks file that is waiting on a return from accountant without transferring my file to an accountant?

Description:Bug: QB Time hours import to invoice adds floating-point error to quantity field (started January 2026)SummarySince January 2026, importing billable time from QuickBooks Time into a QBO invoice via the Suggested Transactions feature results in the quantity field being populated with a floating-point error instead of the correct decimal value. This occurs consistently across multiple customers and multiple hour values, confirming it is a platform-wide issue and not isolated to a single account, customer record, or time entry.Examples| Hours Logged in QB Time | Quantity Imported on Invoice ||---|---|| 9.5 | 9.50002254384778 || 9.8 | 9.7999910 || 7.8 | 7.7999[removed] || 9.4 | 9.39999008084114 |Additional values are affected beyond those listed above — this appears to impact most or all non-whole-hour entries.Prior Support CaseThis issue was previously reported to QuickBooks Support (Case #15156112402). The case was closed as "unable to reproduce." The examples documented abov

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We're a small business. Been using QB for 20 years. We used it the same for 2 decades. Check, online banking. 2 banks and 2 credit card to reconcile once a month. Until 2023 we updated the software every 2 years and paid $250. 2023 it went up on subscription to $530 2024 it went up to $6892025 it's going up to $999 400% in 3 years for a small business with one license for desktop version and no payroll. And the reason? QB is a monopoly on this end and small and medium size businesses don't have other options. So this is what we get. CPAs will work only with QB. I called my accountant of many years. She says that QB are crooks and criminals on this end squeezing small businesses with no alternative but she can only work with this. This is NOT right. MS office doesn't cost like this. None of the online software we use had the nerve to raise rates like this. Only a monopoly can do this and QB exploiting us small business to the last cent. I bet you next year

How do I adjust my NH unemployment tax report. qb online says I oh and the state of NH says we have a credit.

Hi, I am trying to view shifts worked / time sheets from 2024 as I am filing a complaint against my employer. This is due to me not being paid for a lot of hours from 2024, and I need to be able to view these sheets as evidence that I did work them, and did not get paid, any help would be appreciated!

I'm looking for articles, white papers, guidance, best practices for managing Work in Progress for a General Contractor.  For the past several years he was been coding a lot of expenses and payments to WIP but it is never closed out.  It looks like I will have to go back several years and closeout completed jobs and make sure at year-end jobs are correctly progressed (to the best of our ability). The GC is using QBDT 2019 Pro. Any information would be helpful Thank youEJ 

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I'm importing an accountants change file and I get all the way to the review changes window, click on Incorporate Accountant's Changes and literally nothing happens, no errors, no new windows open, nothing, QB acts like I haven't clicked on anything. Need some suggestions please.Using accountant desktop 2022 

When QB forced us to use the new invoice software it took away our ability to use the keyboard to toggle up and down line items. Certainly they wouldn't TAKE AWAY a feature from the old version that was so important? Not being able to use the up/down arrows on our keyboard has doubled the time it takes to do invoicing by forcing us to click each square with the mouse. Can we go back to the old version that had this feature? It's hard to believe QB would overlook such an important feature to use keyboard to navigate line items and call it an improvement. So disappointed.

This is something we've encountered since the last QBDT update. When running a Trial Balance for a client's books, some of the account numbers are not in the same order as showing on the chart of accounts. For example, our CPA sets up the Fixed Assets as: 1305 Equipment1310 Accum Depr--Equip1320 Automotive1330 Accum Depr--Automotiveetc ... These accounts show in the correct order in the COA. But are acually reversed on the TB with 1330 first, then 1320, 1310, 1305.Could this be an update bug? Or am I missing something here? For this particular client, all the other account lines are in the correct order. Just the FA lines are affected.