QuickBooks Q&A

A quotation was created, but not by any of my authorised users. It was created by and unauthorised user, System Administration. Please advise urgently!

why does Capitec Bank block access?

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I need to change a transaction date in the April bank reconciliation, please assist

Hi all, I was using an open invoice to log materials used so far on a long running project. I had planned to complete it before my next VAT quarter submission. The project has taken longer and so I wasn't ready to send it over. I omitted to notice its existence when submitting my last VAT submission. I would like to ideally delete the invoice and start again or at the least modify it to update before sending to the customer. However it is now locked in by the VAT submission and cannot be edited or deleted. Any ideas on a solution would be great, thanks in advance. 

Most of our clients are on QB Online. I have one legacy client on QB Pro 2020Trying to reinstall, using Licence and Product Number and I get "Incorrect Product Number" I go to Desktop support, Chat is for US, go through details with them, they say, need to speak to SA, we only do US. Give me SA link, but that is only for QB Online. I tell the US that, they say use it anyway, SA can help/redirect.I contact SA chat, they say they only do Online, and speak to US. Give me a link to US and quickly end the chat when I object. There doesnt appear to be any other support emails/contacts in SA. Very poor support!

I have 4 bank accounts but only 2 are showing in the Bank Transactions List under the menu option "Bank transactions"

Good day When I export a budget report using the modern view in Quickbooks Online, some of the cells don't have formulas in them. When I switch back to classic view, the same report has the formulas in them. How can this problem be fixed? At some point the classic view will be removed altogether leaving me with a report that I need to often change, and update, but the totals will not update because of the missing formulas. Regards Kirk

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When categorizing a bank transaction it will show that category in the reviewed transaction list, but when it is matched to an invoice it shows the category as accounts receivable

a transaction was paid by a customer but Quickbooks has put it in the expense column instead of the income column?

error - Re Import date - Invoices cannot import to system it says error : We're sorry, we can't find the page you requested. You may have incorrectly typed the address (URL) or clicked on an outdated link.

I registered my company for VAT on Quickbooks by mistake, how do I correct this?

I have a R in front of my dollar amounts and not sure why

Are there system issues currently?

My bank is not pulling threw

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Print account history

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FULL ERROR MESSAGE QuickBooks Online Accountant is experiencing technical issues and your firm may have been impacted. Some accounts are experiencing issues with client lists. There is no impact on your client’s books. Teams are actively working to resolve these issues. I have tried calling,, emailing phoning .... VERY disappointed.

I created a credit note this morning. Now I can't. It give an error