QuickBooks Q&A (UK)

Yet again the mobile app version has broken. This is like the 5th time since using this service when all my transactions break and I have to review over 910. On my desktop it's showing 20+ transactions that need review but when I go and check on the un-reviewed section there is nothing there.It's really not that difficult to make a working service is it for the amount we pay.Some suggestions on how to fix would be appreciated.Thanks

I would like to send an email reminder that can add certain basic variables. I cant seem to do it by just adding [Invoice Date} variable similar to [invoice no.] that does work. Is this possible yet?

I created couple custom fields, made them inactive. Then I created 2 which I want to use on invoices and credit memo's, one is Booking refWhen I tried to get these field id I can'tI am using php SDK (newest version)and when I use getCompanyPreferences();method I do not see in payload this field, however I see the first 3 fields which are INACTIVE  How can I get list of active fields so I can get their ids?  Beside when I use quickbook online and I create invoice with this field - it is visible online only and when I pull data for this invoice via api - CustomField property is empty

No text available

When I try to cancel my subscription I get this following error message: Error code: PLT-2000, type: VALIDATION_ERROR. There is also no chat or phone function available.

We forward all bills and receipts to QBO using the email forwarding feature, then I review them once or twice a week. However, the pre-sets don’t seem to work. Even though I’ve set default expense categories and payment terms for each supplier, I still have to manually update these on every bill or receipt, which is time-consuming when handling 50+ entries. Shouldn't selecting a supplier automatically apply their saved defaults?

We have set up employee expenses and our staff are using these happily.   However, today we have noticed that employees are either removing or changing the tax code on the expense when logging it.   Is there any way to stop them from being able to make changes to the tax code, and if this cannot be blocked, is there any way to get a report on expenses before finalising the pay run?   I have just had to manually check every single employee on the pay run to see if they have expenses, and if they do, if the tax code is correct or needs to be changed. We have told staff to leave the tax codes alone, but clearly we cannot trust them to do so.   We cannot do anything about the incorrect codes logged in finalised pay runs, and given the number of staff & expenses it is unrealistic to manually check every single line every month.   I cannot see a report that will show me what tax code has been logged against an expense type, and I can't find a setting to stop staf

We currently set up payments to employees manually in the bank.  Is there a way to connect QBs to the bank so that once payroll is run in Quickbooks it connects to the bank and transfers the net pay to the employees?  Thanks!

How do I stop this from happening? Also do I need to submit No Payment EPS for months where I also send a Full Payment Submission

I have QuickBooks Sole Trader

No text available

No text available

I am a QBSE customer. I have had lots of difficulties using the service on my iPad and my pixel 6 a phone.

No text available

HMRC has announced its closing its online filing and you must use one of the approved filing companies but quickbooks isn't on the list. why would you continue to use quickbooks if they aren't going to provide a filing service?

I currently submit Accounts to HMRC manually as we are a micro-company. In 2026 I will need compatible software in order to do this. Currently Quickbooks is not compatible, so is this problem being addressed?

No text available

There seems to be no option to just directly upload an invoice within the bank transaction screen anymore. This was really useful. Whilst I know I could role back to the old version that would only be a temporary fix until it disappears.

No text available

No text available

No text available

No text available

I amend the message but the invoice or reminder does not update the change

No text available

I can't find a recent topic, so thought I would raise the question again.  As the deadline is rapidly approaching in April 2026 - does anyone know if/how/when Quickbooks Online is planning to implement MTD for Partnerships (SA800) forms alongside our quarterly reporting?